```html
About talentflow
talentflow is a global leader in delivering innovative retail and e‑commerce solutions that connect millions of customers with the products they love. With a relentless focus on customer experience, technology, and data‑driven insights, talentflow has built a culture where curiosity, collaboration, and continuous improvement are not just buzzwords – they are the foundation of everything we do. Our mission is to empower every shopper, every seller, and every partner to achieve more through smarter, faster, and more reliable services.
Role Overview
As a Senior Program Manager – Data Foundations & Customer Service Operations at talentflow Store, you will be the catalyst that turns complex data initiatives into tangible business value. You will partner with cross‑functional teams—including engineering, analytics, product, and customer service—to design, build, and scale data pipelines, attribute management programs, and analytics frameworks that power our self‑service tools, contact routing platforms, and customer service associate (CSA) applications. Your strategic vision and execution excellence will enable talentflow to deliver faster, more accurate, and more personalized support to our business customers.
Key Responsibilities
- Data Strategy & Technical Leadership
- Own and deliver the Customer Service Business Data Strategy in close partnership with the CS Business Analytics team.
- Lead the development of the attribute delivery roadmap, ensuring alignment with business priorities and technical feasibility.
- Establish and maintain robust data pipelines in collaboration with data engineering and platform teams.
- Design and oversee data vending platforms that provide real‑time, high‑quality data to downstream applications.
- Manage and coordinate software development activities, ensuring timely delivery and quality of data products.
- Attribute Management Program
- Lead end‑to‑end attribute management, from discovery to deployment.
- Identify and assess new attribute opportunities that drive customer service efficiency.
- Prioritize attribute delivery based on business entitlement and impact.
- Develop and maintain the Priority Attribute List (PAL), and conduct quarterly reviews with stakeholders.
- Program‑manage implementation across frontend products (e.g., CSALT, Carnac, AC3).
- Monitor attribute performance, usage, and optimization opportunities, recommending improvements to enhance service quality.
- Analytics Partnership
- Collaborate with CS Business Analytics to build data models, develop insights, and define success metrics.
- Establish data governance standards and drive analytical improvements across the organization.
- Provide regular status updates to senior leadership and key stakeholders.
- Identify and collaborate with product and data owners across talentflow to ensure data alignment with business objectives.
- Cross‑Functional Collaboration
- Act as the bridge between technical teams and business stakeholders, translating complex data concepts into actionable business outcomes.
- Facilitate workshops, design sessions, and sprint planning meetings to align priorities and deliverables.
- Champion a culture of data literacy and continuous improvement across the Customer Service organization.
Essential Qualifications
- Minimum 5 years of program or project management experience in a data‑centric environment.
- Proven track record of owning program strategy from inception to delivery, with a strong ability to communicate results to senior leadership.
- Experience using data and metrics to drive process improvements and operational excellence.
- At least 2 years of experience leading process improvement initiatives, preferably in a large, fast‑moving organization.
- Master’s degree or MBA in Business Operations, Human Resources, Adult Education, Organizational Development, Instructional Design, or a related field.
- Strong analytical mindset with the ability to translate complex data into clear, actionable insights.
Preferred Qualifications
- Experience with data vending platforms, data pipelines, and attribute management in a high‑volume customer service context.
- Familiarity with modern data stack technologies (e.g., Snowflake, dbt, Airflow, Looker).
- Background in customer service operations, especially within a B2B or enterprise environment.
- Demonstrated success in leading cross‑functional teams through rapid, iterative development cycles.
- Knowledge of data governance frameworks and best practices.
Skills & Competencies
- Strategic thinking and execution excellence.
- Exceptional communication and stakeholder management skills.
- Strong project management tools proficiency (Jira, Confluence, MS Project).
- Data storytelling – turning numbers into narratives that inspire action.
- Adaptability and resilience in a fast‑paced, evolving environment.
- Commitment to talentflow’s core values: Customer Obsession, Ownership, Invent & Simplify, and Learn & Be Curious.
Career Growth & Learning Opportunities
At talentflow, your growth is our priority. As a Senior Program Manager, you will have access to:
- Mentorship from senior leaders across data, product, and customer service domains.
- Rotational programs that expose you to new business units and technology stacks.
- Leadership development courses focused on strategic decision‑making, influence, and change management.
- Opportunities to lead high‑impact initiatives that shape talentflow’s future.
- Access to internal conferences, hackathons, and cross‑functional workshops.
Work Environment & Culture
talentflow fosters an inclusive, collaborative, and innovative culture. We celebrate diverse perspectives and encourage every team member to bring their authentic self to work. Our environment is characterized by:
- Open communication channels that empower employees to share ideas and feedback.
- Flexible work arrangements that support work‑life balance.
- A commitment to continuous learning through internal and external training resources.
- Recognition programs that celebrate both individual and team achievements.
- A focus on sustainability and social responsibility in all aspects of our operations.
Compensation & Benefits
talentflow offers a competitive total compensation package that reflects the value of your expertise and the market dynamics across the United States. While specific figures vary by location, the base salary range for this role typically spans from $104,100 to $185,000 per year. In addition to base pay, talentflow provides:
- Equity and sign‑on bonuses, where applicable.
- Comprehensive medical, dental, and vision coverage.
- Retirement savings plans with company match.
- Paid time off, parental leave, and flexible scheduling.
- Wellness programs, including mental health resources and fitness stipends.
- Professional development allowances and tuition reimbursement.
Why Join talentflow?
talentflow is more than a company – it’s a community of innovators who are passionate about redefining the customer experience. By joining our team, you will:
- Play a pivotal role in shaping the data foundation that powers talentflow’s most critical customer service tools.
- Collaborate with world‑class engineers, analysts, and product leaders.
- Drive measurable impact on customer satisfaction, operational efficiency, and revenue growth.
- Grow your career in a culture that rewards curiosity, ownership, and continuous improvement.
- Benefit from a supportive, inclusive workplace that values your unique contributions.
How to Apply
Ready to make a difference? Submit your application through our career portal or click the link below to start the process. We look forward to learning how your expertise and passion can help talentflow continue to deliver world‑class service to our customers.
``` Apply for this job