About brighthush
brighthush is at the forefront of the energy and home services revolution, blending cutting‑edge technology with a relentless focus on sustainability and customer delight. Our mission is simple yet ambitious: to power homes that are smarter, cleaner, and more connected than ever before. By harnessing the latest in AI, IoT, and renewable energy, we’re redefining what it means to live comfortably and responsibly in the 21st century.
As a global leader, brighthush is committed to creating inclusive, high‑impact experiences for every homeowner. We invest heavily in research, data, and talent to ensure that our products not only meet but exceed the evolving expectations of our customers. If you’re passionate about shaping the future of home energy and want to work in a culture that values curiosity, collaboration, and bold thinking, brighthush is the place for you.
The Role
We’re looking for a seasoned Senior Program Manager – Customer Validation & Experience Strategy to join our dynamic product team. In this role, you will be the guardian of customer experience, ensuring that every product we launch delivers exceptional value, usability, and delight. You will operate as a highly autonomous, cross‑functional leader, partnering with Product Management, Engineering, Design, Quality, Operations, and Research to translate customer insights into actionable product decisions.
As a key member of brighthush’s product ecosystem, you will shape the way we validate, iterate, and launch products that resonate with our diverse customer base. Your work will directly influence product scope, launch timing, and overall market success.
Key Responsibilities
Customer Validation Strategy & Planning
- Own the end‑to‑end customer validation strategy for products moving through alpha, beta, launch readiness, and post‑launch learning phases.
- Define validation plans, success criteria, customer cohorts, participant requirements, testing activities, and measurement approaches that align with business objectives.
- Determine the types of customer evidence required to evaluate functional readiness, usability, adoption potential, and overall experience quality.
- Collaborate with Product Researchers to translate research insights into actionable validation and measurement strategies.
- Develop scalable methodologies, frameworks, and best practices for customer validation across the organization, ensuring consistency and repeatability.
Alpha & Beta Program Design & Execution
- Design and execute customer validation programs that assess both product functionality and user experience through surveys, in‑lab testing, and real‑world usage.
- Develop surveys, feedback mechanisms, testing activities, and measurement plans that generate actionable insights.
- Partner with beta operations teams responsible for participant recruitment, fulfillment, communications, and logistics to ensure smooth program execution.
- Ensure validation programs accurately represent target customer populations through appropriate cohort selection and segmentation strategies.
- Identify validation risks, gaps, and dependencies, and drive programs to successful completion while maintaining high data quality.
Customer Insights & Readiness Recommendations
- Analyze quantitative and qualitative feedback to uncover customer experience opportunities, product readiness concerns, and launch risks.
- Measure and evaluate customer sentiment, satisfaction, confidence, and perceived value in addition to product functionality.
- Synthesize customer feedback into clear, data‑driven recommendations for Product, Engineering, Design, and leadership teams.
- Develop executive‑ready reports, readiness assessments, and customer validation summaries that influence strategic decisions.
- Translate complex customer feedback into practical actions and business recommendations that drive product improvement.
Cross‑Functional Leadership & Influence
- Serve as the customer validation subject‑matter expert for assigned products and initiatives.
- Partner with Product, Engineering, Design, Quality, Operations, Customer Support, and Research teams throughout the product lifecycle.
- Challenge assumptions, identify customer risks, and advocate for customer needs during development and launch planning.
- Escalate readiness concerns and help teams make informed decisions regarding scope, timing, and launch readiness.
- Drive alignment across stakeholders while operating with substantial autonomy and influence.
Essential Qualifications
- 5+ years of experience in Customer Validation, Beta Programs, Product Operations, Program Management, or a related field.
- Proven track record of partnering with cross‑functional teams to deliver complex product initiatives.
- Strong analytical skills with the ability to interpret customer data and translate findings into actionable insights.
- Experience designing surveys, feedback mechanisms, and measurement frameworks that yield reliable, actionable insights.
- Technical fluency and the ability to collaborate effectively with Product Management and Engineering teams.
- Excellent written and verbal communication skills, with a demonstrated ability to influence decisions through clear, evidence‑based recommendations.
- A passion for customer advocacy and a commitment to ensuring customer evidence informs product decisions.
- Self‑starter mindset with the ability to operate independently, manage ambiguity, and drive outcomes with limited direction.
Preferred Qualifications
- Experience supporting the development or launch of hardware, software, platform, AI, energy, mobile, or connected product experiences.
- Background in Human Factors, Psychology, Product Development, or a related discipline.
- Familiarity with agile product development methodologies and continuous improvement practices.
- Experience leading large‑scale validation programs across multiple product lines.
- Knowledge of data privacy regulations and best practices for collecting and analyzing customer data.
Skills & Competencies
- Strategic Thinking – Ability to see the big picture and align validation activities with business goals.
- Project Management – Expertise in managing complex, cross‑functional initiatives with multiple stakeholders.
- Data Analysis – Proficiency in interpreting both quantitative and qualitative data to uncover insights.
- Communication – Strong storytelling skills to convey findings to executives and technical teams alike.
- Customer‑Centric Mindset – A deep commitment to representing the customer’s voice in every decision.
- Adaptability – Comfortable navigating change and ambiguity in a fast‑paced environment.
- Leadership – Ability to influence without formal authority and build consensus across diverse teams.
Career Growth & Learning Opportunities
At brighthush, we believe that learning is a continuous journey. As a Senior Program Manager, you will have access to:
- Mentorship from senior leaders in product, engineering, and data science.
- Cross‑functional training programs that deepen your understanding of hardware, software, and energy domains.
- Opportunities to lead high‑impact projects that shape the future of home energy solutions.
- Access to industry conferences, workshops, and certifications to keep you at the forefront of product validation and customer experience.
- A clear career ladder that rewards innovation, leadership, and measurable impact.
Work Environment & Culture
brighthush fosters a culture of transparency, collaboration, and continuous improvement. We value:
- Inclusive teamwork – diverse perspectives are essential to our success.
- Ownership – every team member is empowered to take initiative and drive results.
- Innovation – we encourage experimentation and celebrate learning from failure.
- Work‑life balance – flexible remote work options and generous time‑off policies support your well‑being.
- Community impact – our products help customers reduce their carbon footprint and save on energy costs.
Compensation & Benefits
While the exact compensation will vary based on experience and location, brighthush offers a competitive total rewards package that typically includes:
- Base salary range: $140,000 – $190,000 (subject to market and experience).
- Annual performance bonus and long‑term incentive plans.
- Comprehensive health, vision, and dental coverage.
- 401(k) plan with company match.
- Flexible spending accounts and wellness programs.
- Generous paid time off, parental leave, and volunteer time.
- Continuous learning stipend and tuition reimbursement.
- Employee stock purchase plan and equity options.
How to Apply
Ready to shape the future of home energy and customer experience? Click the link below to submit your application and join the brighthush team.
Closing
At brighthush, we’re building more than products – we’re building a smarter, cleaner, and more connected world. If you’re a visionary program manager who thrives on turning customer insights into tangible product success, we want to hear from you. Join us and help create homes that are not only intelligent but also truly responsive to the needs of every customer.
We look forward to welcoming you to the brighthush family.
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