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About brighthush
At brighthush, we’re not just building products – we’re redefining the way homeowners interact with energy. By weaving together artificial intelligence, Internet‑of‑Things connectivity, and renewable power solutions, we create a seamless ecosystem that turns everyday energy usage into a data‑driven, intuitive experience. Our mission is simple yet ambitious: empower every household with a smarter, cleaner, and more connected living environment. We do this by placing the customer at the very heart of every decision, turning insights into action, and continuously iterating to exceed evolving expectations.
Our culture thrives on curiosity, collaboration, and bold thinking. We invest heavily in research, data science, and talent development, ensuring that our products not only meet but surpass the needs of a diverse, global customer base. If you’re passionate about shaping the future of home energy and thrive in an environment that values innovation and impact, brighthush is the place for you.
Role Overview
We’re seeking a seasoned Senior Program Manager – Customer Validation & Experience Strategy Lead to become the guardian of customer experience across our entire product portfolio. In this role, you will own the end‑to‑end validation lifecycle, translating customer insights into actionable product decisions that drive market success. You will operate as a highly autonomous, cross‑functional leader, partnering with Product Management, Engineering, Design, Quality, Operations, and Research to ensure every launch delivers exceptional value, usability, and delight.
As a key member of the brighthush leadership team, you will shape the future of our products, influence strategy, and champion a culture of customer obsession. Your work will directly impact how millions of homeowners experience energy, comfort, and sustainability.
Key Responsibilities
Customer Validation Strategy & Planning
- Own the end‑to‑end customer validation strategy for products progressing through alpha, beta, launch readiness, and post‑launch learning phases.
- Define validation plans, success criteria, customer cohorts, participant requirements, testing activities, and measurement approaches that align with business objectives.
- Determine the types of customer evidence required to evaluate functional readiness, usability, adoption potential, and overall experience quality.
- Collaborate with Product Researchers to translate research insights into actionable validation and measurement strategies.
- Develop scalable methodologies, frameworks, and best practices for customer validation across the organization, ensuring consistency and repeatability.
Alpha & Beta Program Design & Execution
- Design and execute customer validation programs that assess both product functionality and user experience through surveys, in‑lab testing, and real‑world usage.
- Develop surveys, feedback mechanisms, testing activities, and measurement plans that generate actionable insights.
- Partner with beta operations teams responsible for participant recruitment, fulfillment, communications, and logistics to ensure smooth program execution.
- Ensure validation programs accurately represent target customer populations through appropriate cohort selection and segmentation strategies.
- Identify validation risks, gaps, and dependencies, and drive programs to successful completion while maintaining high data quality.
Customer Insights & Readiness Recommendations
- Analyze quantitative and qualitative feedback to uncover customer experience opportunities, product readiness concerns, and launch risks.
- Measure and evaluate customer sentiment, satisfaction, confidence, and perceived value in addition to product functionality.
- Synthesize customer feedback into clear, data‑driven recommendations for Product, Engineering, Design, and leadership teams.
- Develop executive‑ready reports, readiness assessments, and customer validation summaries that influence strategic decisions.
- Translate complex customer feedback into practical actions and business recommendations that drive product improvement.
Cross‑Functional Leadership & Influence
- Serve as the customer validation subject‑matter expert for assigned products and initiatives.
- Partner with Product, Engineering, Design, Quality, Operations, Customer Support, and Research teams throughout the product lifecycle.
- Challenge assumptions, identify customer risks, and advocate for customer needs during development and launch planning.
- Escalate readiness concerns and help teams make informed decisions regarding scope, timing, and launch readiness.
- Drive alignment across stakeholders while operating with substantial autonomy and influence.
Essential Qualifications
- 5+ years of experience in Customer Validation, Beta Programs, Product Operations, Program Management, or a related field.
- Proven track record of partnering with cross‑functional teams to deliver complex product initiatives.
- Strong analytical skills with the ability to interpret customer data and translate findings into actionable insights.
- Experience designing surveys, feedback mechanisms, and measurement frameworks that yield reliable, actionable insights.
- Technical fluency and the ability to collaborate effectively with Product Management and Engineering teams.
- Excellent written and verbal communication skills, with a demonstrated ability to influence decisions through clear, evidence‑based recommendations.
- A passion for customer advocacy and a commitment to ensuring customer evidence informs product decisions.
- Self‑starter mindset with the ability to operate independently, manage ambiguity, and drive outcomes with limited direction.
Preferred Qualifications
- Experience supporting the development or launch of hardware, software, platform, AI, energy, mobile, or connected product experiences.
- Background in Human Factors, Psychology, Product Development, or a related discipline.
- Familiarity with agile product development methodologies and continuous improvement practices.
- Experience leading large‑scale validation programs across multiple product lines.
- Knowledge of data privacy regulations and best practices for collecting and analyzing customer data.
Skills & Competencies
- Strategic Thinking – Ability to see the big picture and align validation activities with business goals.
- Project Management – Expertise in managing complex, cross‑functional initiatives with multiple stakeholders.
- Data Analysis – Proficiency in interpreting both quantitative and qualitative data to uncover insights.
- Communication – Strong storytelling skills to convey findings to executives and technical teams alike.
- Customer‑Centric Mindset – A deep commitment to representing the customer’s voice in every decision.
- Adaptability – Comfortable navigating change and ambiguity in a fast‑paced environment.
- Leadership – Ability to influence without formal authority and build consensus across diverse teams.
Career Growth & Learning Opportunities
At brighthush, learning is a continuous journey. As a Senior Program Manager, you will have access to:
- Mentorship from senior leaders in product, engineering, and data science.
- Cross‑functional training programs that deepen your understanding of hardware, software, and energy domains.
- Opportunities to lead high‑impact projects that shape the future of home energy solutions.
- Access to industry conferences, workshops, and certifications to keep you at the forefront of product validation and customer experience.
- A clear career ladder that rewards innovation, leadership, and measurable impact.
Work Environment & Culture
brighthush fosters a culture of transparency, collaboration, and continuous improvement. We value:
- Inclusive teamwork – diverse perspectives are essential to our success.
- Ownership – every team member is empowered to take initiative and drive results.
- Innovation – we encourage experimentation and celebrate learning from failure.
- Work‑life balance – flexible remote work options and generous time‑off policies support your well‑being.
- Community impact – our products help customers reduce their carbon footprint and save on energy costs.
Compensation & Benefits
While the exact compensation will vary based on experience and location, brighthush offers a competitive total rewards package that typically includes:
- Base salary range: $140,000 – $190,000 (subject to market and experience).
- Annual performance bonus and long‑term incentive plans.
- Comprehensive health, vision, and dental coverage.
- 401(k) plan with company match.
- Flexible spending accounts and wellness programs.
- Generous paid time off, parental leave, and volunteer time.
- Continuous learning stipend and tuition reimbursement.
- Employee stock purchase plan and equity options.
How to Apply
Ready to shape the future of home energy and customer experience? Click the link below to submit your application and join the brighthush team.
Closing
At brighthush, we’re building more than products – we’re building a smarter, cleaner, and more connected world. If you’re a visionary program manager who thrives on turning customer insights into tangible product success, we want to hear from you. Join us and help create homes that are not only intelligent but also truly responsive to the needs of every customer.
We look forward to welcoming you to the brighthush family.
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