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About brighthush
At brighthush, we are redefining the way communications service providers (CSPs) deliver value to their customers. Our flagship platform is a next‑generation operating system that unifies billing, operations, automation, and analytics into a single, intuitive experience. By empowering telcos to focus on what matters most—customer satisfaction—brighthush is rapidly becoming the industry’s go‑to solution for modern, data‑driven service delivery.
We believe that great technology is only as powerful as the people who build and use it. That’s why we invest heavily in our team: competitive pay, transparent salary bands, flexible vacation, equity, and a 100 % remote work model that lets you thrive wherever you are. If you’re ready to shape the future of telecom and help thousands of customers go live on a unified platform, we want to hear from you.
Role & Team
As the Senior Program Manager – Customer Implementation & AI‑Driven PMO Lead, you will be the linchpin that turns complex, multi‑team customer migrations into clear, collaborative, and on‑time projects. You’ll partner with a cross‑functional squad that includes full‑stack developers, product managers, solution engineers, and customer success specialists—all dedicated to solving the biggest challenge in B2B SaaS: seamless customer implementation.
In this role, you’ll own the entire implementation lifecycle—from scoping and planning to go‑live and post‑deployment support. You’ll be the trusted advisor to our ISP customers, guiding them through data migrations, provisioning workflows, and platform configuration while keeping every stakeholder aligned and informed.
What You’ll Do
- Lead end‑to‑end implementations for new ISP customers, ensuring that every milestone is met on schedule and within scope.
- Serve as the primary customer contact during onboarding, setting realistic expectations and driving cross‑functional collaboration.
- Build and nurture trust‑based relationships with stakeholders at all levels—from day‑to‑day operators to executive sponsors—handling escalations and scope changes with poise.
- Design and maintain comprehensive project plans that map deliverables, timelines, and dependencies across engineering, product, and customer success.
- Identify, track, and mitigate product dependencies early, ensuring that any risk to the go‑live date is surfaced and addressed proactively.
- Coordinate with internal teams (product, engineering, customer success, solutions) to unblock issues and keep momentum high.
- Adapt quickly to change by revising plans, reallocating resources, and communicating updates without letting details slip through the cracks.
- Translate complex status reports into executive‑ready updates for both brighthush leadership and customer executives, both in writing and in live presentations.
- Maintain a single source of truth for all project information using tools like Notion, Linear, and Rocketlane, ensuring transparency and accessibility.
- Identify patterns and inefficiencies across projects to drive continuous improvement and scalability.
- Leverage AI tools (Claude, ChatGPT, Copilot) to automate reporting, surface portfolio‑level insights, and enhance overall team productivity.
- Shape the AI‑powered PMO by developing prompts, workflows, and lightweight automations that elevate the entire implementation practice.
What We’re Looking For
- 5–8 years of experience in project management or implementation roles within a B2B SaaS environment.
- Proven track record of leading customer‑facing projects with multiple stakeholders, tight deadlines, and evolving requirements.
- Exceptional relationship‑management skills—able to navigate tough conversations, manage escalations, and keep customers confident.
- Strong executive communication skills: concise, data‑driven updates that resonate with senior leaders.
- Deep understanding of software delivery cycles, product dependencies, and the ability to anticipate and mitigate risks.
- Comfort with ambiguity and a knack for turning complex, messy situations into clear, actionable plans.
- Experience with agile tools (Linear, Notion, Rocketlane) and a passion for process improvement.
- AI fluency: demonstrated use of Claude, ChatGPT, Copilot, or similar tools to streamline project workflows.
- Bonus: prior experience in B2B SaaS or with telecom/ISP customers.
Essential Skills & Competencies
- Project Planning & Execution
- Stakeholder Management
- Risk & Dependency Management
- Executive Communication
- Agile Methodologies
- Data‑Driven Decision Making
- AI & Automation Integration
- Problem‑Solving & Adaptability
- Collaboration & Team Leadership
Career Growth & Learning Opportunities
At brighthush, your growth is a priority. As a senior program manager, you’ll:
- Lead high‑impact projects that directly influence product roadmap and customer success.
- Mentor junior program managers and cross‑functional teammates, fostering a culture of continuous learning.
- Participate in strategic initiatives, such as expanding our AI‑powered PMO and shaping industry best practices.
- Access to professional development resources, including certifications in project management, agile, and AI tools.
- Opportunity to transition into senior leadership roles—Director of Program Management, VP of Customer Success, or Head of Product.
Work Environment & Culture
brighthush is a fully remote, inclusive, and collaborative workplace. We value:
- Transparency: open salary bands, clear performance metrics, and honest feedback loops.
- Flexibility: 25 days of vacation, flexible work hours, and a focus on work‑life balance.
- Innovation: a culture that encourages experimentation, especially with AI and automation.
- Diversity & Inclusion: we celebrate diverse perspectives and actively support underrepresented groups.
- Community: regular virtual town halls, hackathons, and cross‑team knowledge‑sharing sessions.
Compensation & Benefits
We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:
- Salary Range: $95,000 – $140,000 per year, based on experience and qualifications.
- Equity: Stock options that align your success with the company’s growth.
- Paid Time Off: 25 days of vacation, plus sick leave and public holidays.
- Health & Wellness: Group insurance, telemedicine, and a life spending account.
- Professional Development: Reimbursement for certifications, conferences, and courses.
- Remote Work: All‑remote model with a stipend for home office setup.
- Additional Perks: Monthly wellness stipend, employee referral bonus, and a generous holiday bonus.
How to Apply
If you’re ready to lead transformative customer implementations, drive AI‑powered process innovation, and grow your career in a fast‑moving B2B SaaS environment, we’d love to hear from you. Submit your application through our careers portal or email your resume and cover letter to people@brighthush.com.
Equal Opportunity Employer
brighthush is committed to creating an inclusive and diverse workplace. We welcome applicants of all backgrounds and identities. If you require accommodations during the application process, please contact us at 581‑996‑9639 or people@brighthush.com. We are dedicated to ensuring a smooth and respectful experience for everyone.
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