Healthcare Analytics Solutions (HAS) is an innovative team within Quest
Diagnostics that leverages Quest data to develop products and services to
improve outcomes in healthcare across many different markets (Pharma, Clinical
Trials, Health Plans/Payors, Hospitals/Health Systems, and Public Health
agencies).
This role will support the Innovation Architecture and Advanced Analytics (IA3)
vertical as a strategic leader responsible for overseeing the entire lifecycle
of innovation projects, from ideation to execution, ensuring they align with the
organization's strategic goals. The Sr. Program Manager will drive the
organization's growth and competitive edge by fostering a culture of innovation
and leveraging advanced analytics. Responsibilities will include the managing of
a portfolio of interconnected projects, guiding cross-functional teams in
developing and prototyping new solutions while also managing the innovation
pipeline, budget, and resources. You will act as a bridge between strategic
vision and execution, ensuring that innovative ideas and data-driven insights
are translated into tangible business value and steering projects toward
achieving business goals through the successful delivery of analytics products
and innovative solutions.
Key projects you will manage include advanced machine learning/AI development to
create a precision healthcare platform for HAS and Quest. To successfully
support and drive these initiatives you will partner with IA3 scientists and
leadership to manage complex technology programs from concept to deployment.
RESPONSIBILITIES
Strategic Alignment & Roadmap Development
• Act as a strategic partner and chief of staff to business and technology
leads, ensuring the 12–18-month IA3 product and platform plans align with
long-term enterprise priorities.
• Develop and maintain the comprehensive IA3 portfolio and program roadmaps,
including dependency maps, milestone plans, and critical paths, to guide the
evolution of our innovation architecture and analytics capabilities.
• Facilitate the translation of the high-level IA3 vision into executable,
multi-team programs, surfacing strategic trade-offs and opportunity costs to
leadership to ensure alignment on the highest-value initiatives.
• Drive technology alignment and decision-making not only within the IA3
vertical but also across all related business and technology verticals to ensure
cohesive strategy and execution.
Program Execution & Delivery Management
• Champion the organization's operating frameworks (e.g., Stage Gate, Stage
Gate Lite) to ensure a seamless idea-to-market execution for all IA3
initiatives, from concept to delivery.
• Serve as the primary interface between the IA3 team and its partners,
managing the intake, clarification, and prioritization of all development
requests for dashboards, data science, and innovation architecture.
• Proactively identify and manage cross-priority dependencies, execution
risks, and capacity constraints, driving timely resolution of blockers to
maintain momentum.
• Ensure that shared and dedicated Advanced Analytics capacity is understood
and allocated effectively against the highest-value initiatives, protecting
platform and infrastructure work from unplanned disruption.
Stakeholder Communication & Accountability
• Serve as the primary point of accountability for the health and outcomes of
the entire IA3 portfolio, including all programs and initiatives within it.
• Drive alignment and decision-making across a wide array of stakeholders,
including Product, Technology, Sales, Marketing, and senior leadership.
• Assimilate and deliver concise, executive-ready updates on plans, progress,
risks, and required decisions at a regular cadence, building trust as a neutral,
data-driven integrator.
• Ensure communication is aligned across all internal IA3 teams and with
other technology verticals, guaranteeing that commitments made to leadership and
business teams are realistic and achievable.
Technology liaison
• Work closely with AI/ML science teams as well as business leads to ensure
tight integration between product and commercial needs and technology platforms.
• Act as an AI/ML champion across HAS by helping to coordinate education and
training for all HAS members.
• Coordinate and manage IA3 platform projects that reach beyond HAS by
liaising with the broader Quest enterprise stakeholders.
QUALIFICATIONS
Required Experience:
• A minimum of 6–10 years of demonstrated experience leading complex programs
and projects from initiation to completion in a technology or data-focused
environment.
• Deep experience with both waterfall and agile methodologies, including
specific expertise in SAFe/Scrum frameworks, to guide teams effectively.
• Proven ability to lead impactful change, facilitate high-stakes discussions
and workshops, and influence business leaders and stakeholders at all levels.
Must be skilled in developing strong, collaborative relationships across the
organization.
• Demonstrated success partnering with clinical, technical, compliance and
commercial teams to deliver complex products
• Proven ability to manage multiple initiatives simultaneously and deliver
high-quality products within defined timelines.
• Highly organized, detail-oriented, and comfortable operating in a
fast-paced, matrixed environment.
• Demonstrated data analysis skills with some experience in continuous
improvement and process management to drive data-informed decisions.
• Experience with AI/ML development and deployment.
• (Preferred) Experience managing innovation architecture programs that
include reference architectures, plans of record, dependency maps and risk
analyses.
Technical Knowledge
• Proficiency with Agile/Scrum methodologies and product management tools
(e.g., Jira, Aha!, Confluence).
• Familiarity with product analytics and feedback tools (e.g., Pendo,
Amplitude, or similar).
• Working knowledge of software development processes, APIs, and data
workflows.
• An understanding of cloud environments
• Knowledge of machine learning project life cycle, including architecture,
training, validation and deployment.
• Comfort with the language of data science, including both scientific and
informatics technology domains.
Skills
• Strong cross-functional collaboration and stakeholder management.
• Excellent communication and presentation abilities for technical and
non-technical audiences.
• Analytical mindset with focus on data-driven decision making and
performance metrics.
• High attention to detail, organization, and ability to manage multiple
priorities.
• Strategic problem-solver with the ability to influence without authority.
• Adaptable and proactive in dynamic, fast-paced environments.
• Ability to coordinate programs of multidisciplinary teams that may include
collaborators from outside HAS and outside Quest Diagnostics.
Education
• Bachelor's degree from accredited college or university in related area of
Science, Mathematics, Business, Economics, or Information Technology.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept
unsolicited resumes from agencies. Quest will not be responsible for paying
agency fees for any individual as to whom an agency has sent an unsolicited
resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender
Identity/Religion/National Origin/Disability/Vets or any other legally protected
status.