This is a Fully Remote Job
About Our Client:
Since 2016, this organization has operated as a leading operations platform in the short-term rental industry. It addresses the complexities of managing short-term rentals by providing a SaaS platform and mobile apps that automate turnover logistics such as scheduling, payments, quality control, and communication. The platform connects hosts with a global network of over 65,000 vetted service professionals, supporting a marketplace that facilitates the short-term rental ecosystem.
With a team of over 150 employees across eight countries, the company continues to expand its multi-product platform to serve customers worldwide.
About the Opportunity:
The SENIOR PRODUCT MANAGER, CORE PLATFORM is responsible for owning and advancing the core features that support both hosts and service providers in the marketplace. This role focuses on improving the scheduling, job completion, verification, and payment processes, transforming real-world challenges into reliable and scalable solutions. The position involves close collaboration with engineering, design, operations, and leadership teams, with accountability centered on delivering impactful outcomes that sustain marketplace health and growth.
Responsibilities:
Own end-to-end strategy, roadmap, and execution for core platform features used by hosts and cleaners
Conduct continuous discovery with marketplace stakeholders to define problems and hypotheses
Balance marketplace supply and demand to maintain healthy engagement for all parties
Design workflows for exceptions such as substitutions, late arrivals, and damage reports with operational feasibility
Collaborate daily with engineering and design to prioritize and deliver high-quality releases
Communicate clearly to align stakeholders and leadership around decisions and progress
Build dashboards and define KPIs to monitor product health
Partner on API-first platform architecture for scalable integrations
Incorporate AI-driven solutions to enhance scheduling, quality control, and auditing
Rapidly prototype AI-assisted concepts to validate before engineering handoff
Requirements:
Minimum 6 years of product management experience in two-sided marketplaces or B2B SaaS with multi-sided interactions and subscription models
Strong product sense based on deep user understanding and problem analysis
Proficiency leveraging AI throughout product development and planning
Hands-on experience with customer engagement platforms (e.g., Braze or Iterable) for lifecycle messaging
Proven success leading platform modernization including tech stack migration and UX redesign for web and mobile
Data fluency in defining KPIs, instrumentation, and using business intelligence tools
Excellent communication skills to simplify complex technical and operational concepts
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.