You will be a hands-on and technical pre-sales and post-sales specialist, delivering world-class customer support to help NoahFace customers and partners succeed.
Duties
You will be required to:
Rapidly become an expert on our technology platform.
Demonstrate our technology platform to customers and partners.
Provide product training to our customers and partners.
For direct customers: lead discovery calls and project meetings, provide advice, and perform configuration of NoahFace to meet customer requirements.
For partners: provide advice as to how to configure NoahFace to meet customer requirements.
Assist our customers and partners with resolving technical post-sales issues in live customer deployments.
Location
Remote (Work from Home) in US-PST.
Remuneration
You will be compensated with a package commensurate with your experience and the demands of this role.
Essential
The successful candidate must:
Have 5+ years of experience with time tracking, payroll, or Workforce Management applications.
Have 5+ years in a support, implementation or consulting environment.
Be extremely customer service oriented.
Be willing and able to work independently.
Be intelligent, motivated, and resourceful.
Be proficient with IT business interaction tools.
Highly Desirable
Knowledge of and experience with any of the following is highly desirable:
Workday, Dayforce, UKG Pro, UKG Ready, isolved. SAP SuccessFactors, or Employment Hero
iOS configuration and MDMs.
Desirable
Knowledge of any of the following is beneficial:
API technologies (eg: REST, Web Hooks, XML, JSON).
CCPA and privacy law.
5+ years with time tracking/payroll/workforce management and 5+ years in support/implementation/consulting; strong customer service, independent worker, proficient with IT business tools.
Key Responsibilities
- demonstrating platform
- providing training
- resolving issues
Skills & Tools
Workday, Dayforce, UKG Pro, UKG Ready, isolved, SAP SuccessFactors, Employment Hero, iOS, MDMs, REST, Web Hooks, XML, JSON
Job Details
- Category: Project and Program Management
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — California or Washington or Oregon or Nevada
- Languages: English
About NoahFace
A software company providing workforce management and time-tracking solutions and services. — Industry: Information Technology