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About brighthush
brighthush is a global technology pioneer that has spent more than three decades redefining how enterprises harness the power of legacy systems. Our mission is simple yet ambitious: to empower organizations to unlock the full potential of their mainframe workloads while seamlessly integrating them with modern cloud platforms, DevOps pipelines, and AI‑driven analytics. From enterprise‑grade COBOL development tools to robust middleware and end‑to‑end data migration services, brighthush delivers the end‑to‑end capabilities that keep our clients competitive in an ever‑evolving digital landscape.
We pride ourselves on a culture of relentless innovation, customer obsession, and a deep respect for the heritage of mainframe technology. Our solutions are designed to preserve the reliability and security that legacy systems are known for, while injecting agility, scalability, and cost‑efficiency through cloud migration and digital transformation. Whether you’re a Fortune 500 bank, a global manufacturing conglomerate, or a public‑sector agency, brighthush partners with you to turn legacy workloads into cloud‑native services that drive measurable business outcomes.
Role Overview
As a Senior Principal Customer Solutions Engineer at brighthush, you will be the technical linchpin between our clients and the brighthush technology stack. You will lead complex modernization initiatives, architect scalable solutions, and mentor cross‑functional teams. Your deep expertise in mainframe environments, coupled with a passion for customer success, will drive the delivery of high‑impact projects that transform legacy workloads into agile, cloud‑native services. This role is a blend of hands‑on engineering, strategic consulting, and leadership, offering a unique opportunity to shape the future of enterprise IT while directly influencing client outcomes.
Key Responsibilities
- Customer‑Facing Services (75%)
- Own the technical delivery of large‑scale modernization projects, collaborating closely with client stakeholders, system integrators, and internal subject‑matter experts.
- Design and architect solution blueprints that align with client business goals, technical constraints, and regulatory requirements.
- Lead the deployment of brighthush products such as brighthush COBOL, Enterprise Developer, and Server Express across on‑premise, hybrid, and multi‑cloud environments.
- Develop proof‑of‑concepts and pilots to validate new technologies, business cases, and integration strategies.
- Deliver technical presentations, workshops, and training sessions to both internal teams and client audiences, translating complex concepts into actionable insights.
- Participate in technical forums, user groups, and community events to showcase brighthush expertise, stay ahead of industry trends, and build a strong professional network.
- Diagnose and resolve complex technical issues, applying subject‑matter knowledge to provide rapid, effective solutions that minimize downtime and risk.
- Exercise independent judgment within defined practices to determine the best course of action, balancing innovation with operational stability.
- Foster strong, collaborative relationships with team members, partners, and clients, ensuring alignment and shared success.
- Team Leadership & Mentorship (25%)
- Serve as the technical lead for project delivery, ensuring alignment with architecture, versioning, and compliance requirements.
- Communicate project status, risks, and mitigation plans to all stakeholders, acting as the primary point of contact for technical matters.
- Provide sound technical guidance to clients, translating complex concepts into actionable insights that drive business value.
- Assess resource needs, collaborate with project managers to secure necessary talent, and manage workload distribution across the team.
- Coordinate technical communication with clients regarding new requirements, scope changes, and impact assessments.
- Differentiate between product defects and enhancement requests, ensuring accurate reporting and prioritization.
- Lead estimation efforts for new requirements, obtaining approval from architects or managers and ensuring realistic timelines.
- Conduct or assign code reviews, ensuring adherence to coding standards, best practices, and security guidelines.
- Mentor junior engineers, fostering a culture of continuous learning, knowledge sharing, and professional growth.
Desired Project Experience
- Hands‑on experience with mainframe application modernization, including hardware/middleware emulation, automated code conversion, and re‑platforming.
- Proficiency in COBOL modernization and cross‑platform porting, with a deep understanding of legacy business logic and data structures.
- Experience leading cloud migration projects, preferably using AWS, Azure, or Google Cloud, and integrating with CI/CD pipelines.
- Strong background in AI‑driven analytics, data lake architecture, and modern data processing frameworks such as Spark or Flink.
- Track record of delivering large‑scale, high‑visibility projects on time and within budget, with measurable business impact.
- Demonstrated ability to work with diverse stakeholder groups, from C‑suite executives to technical architects.
Essential Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- 10+ years of experience in enterprise software engineering, with at least 5 years in a senior technical leadership role.
- Deep expertise in mainframe technologies (z/OS, CICS, IMS, DB2) and modern cloud platforms.
- Strong architectural skills, with the ability to design end‑to‑end solutions that meet performance, security, and compliance requirements.
- Excellent communication skills, capable of presenting complex technical concepts to both technical and non‑technical audiences.
- Proven track record of mentoring and leading high‑performing engineering teams.
- Strong problem‑solving mindset, with a passion for continuous improvement and innovation.
Preferred Qualifications
- Experience with DevOps practices, including automated testing, continuous integration, and infrastructure as code.
- Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect Expert, or similar.
- Knowledge of AI/ML frameworks and experience integrating AI services into enterprise applications.
- Familiarity with regulatory standards such as PCI‑DSS, HIPAA, or GDPR, especially in the context of data migration.
- Experience working in a global, distributed team environment.
Skills & Competencies
- Architectural Design & System Integration
- Cloud Migration & Multi‑Cloud Strategy
- Mainframe Modernization & COBOL Expertise
- Data Migration & Analytics Platforms
- Project Management & Risk Mitigation
- Stakeholder Engagement & Communication
- Mentoring & Team Leadership
- Continuous Improvement & Process Optimization
- Security & Compliance Awareness
Career Growth & Learning Opportunities
At brighthush, we believe that the best way to stay ahead is to keep learning. As a Senior Principal Customer Solutions Engineer, you will have access to a wealth of professional development resources, including:
- Structured mentorship programs with senior architects and industry experts.
- Access to internal and external training courses, certifications, and conferences.
- Opportunities to lead cross‑functional initiatives, expanding your influence beyond the engineering domain.
- Clear career pathways to roles such as Principal Architect, Director of Engineering, or Chief Technology Officer.
- Regular knowledge‑sharing sessions, hackathons, and innovation labs that encourage experimentation and creativity.
Work Environment & Company Culture
brighthush fosters a culture that blends deep technical rigor with a human‑centric approach. Our values center on:
- Customer Obsession – We put our clients’ success at the heart of everything we do.
- Innovation & Agility – We embrace change, experiment boldly, and iterate quickly.
- Collaboration & Inclusion – Diverse perspectives drive better solutions; we celebrate every voice.
- Integrity & Accountability – We own our decisions, learn from mistakes, and deliver on promises.
Our hybrid work model offers flexibility, allowing you to work from home, our modern office spaces, or a combination that suits your lifestyle. We also provide a vibrant community of peers, regular social events, and a supportive environment that encourages work‑life balance.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates and your expertise.
- Performance‑based bonuses and equity options.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and personal days.
- Retirement savings plan with company match.
- Professional development budget and tuition reimbursement.
- Wellness programs, including gym memberships and mental health resources.
- Flexible work arrangements and remote work options.
How to Apply
If you are ready to take your career to the next level and help shape the future of enterprise IT, we encourage you to apply today. Submit your resume, a cover letter detailing your relevant experience, and any portfolio or project links that showcase your achievements. Our recruitment team will review your application and reach out to schedule an initial conversation.
Closing Statement
At brighthush, we are building the bridge between legacy reliability and modern innovation. As a Senior Principal Customer Solutions Engineer, you will be at the forefront of this transformation, driving technical excellence, fostering client success, and leading the next generation of engineering talent. If you thrive in a fast‑paced, collaborative environment and are passionate about turning complex challenges into elegant solutions, we want to hear from you. Join us and help redefine what’s possible for enterprises worldwide.
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