Senior Operations ManagerCompany: Solutions in Payments
Location: United States
Workplace Type: Remote
Employment Type: Full-Time
Job Function: Operations, Business Management, Payment Processing
Seniority Level: Senior-Level
About the RoleSolutions in Payments is seeking an experienced and results-driven Senior Operations Manager to oversee operational performance, optimize business processes, and support the company's continued growth in the payments industry.
The ideal candidate will bring strong leadership skills, operational expertise, and a solid understanding of payment processing, workflow optimization, risk management, and cross-functional collaboration. This role will be responsible for improving operational efficiency, strengthening internal controls, and ensuring that business operations align with company objectives.
This is a fully remote position open to qualified candidates based in the United States.
Key Responsibilities
Lead and manage day-to-day operational activities to ensure efficiency, accuracy, and consistency across business functions.
Develop, implement, and continuously improve operational policies, procedures, and performance standards.
Oversee payment operations, transaction workflows, settlement processes, and exception management in collaboration with relevant teams.
Identify operational bottlenecks and implement scalable solutions to improve productivity and service quality.
Establish and monitor key performance indicators (KPIs), operational metrics, and reporting frameworks.
Collaborate with Finance, Compliance, Technology, Customer Success, and Business Development teams to achieve organizational goals.
Support operational risk management initiatives, internal controls, and adherence to applicable policies and regulatory requirements.
Manage resource allocation, capacity planning, and operational budgets to maximize efficiency.
Lead, mentor, and develop operations team members while promoting accountability and continuous improvement.
Evaluate operational systems and technology tools to identify opportunities for automation and process enhancement.
Analyze operational data and prepare performance reports and strategic recommendations for senior leadership.
Support business expansion initiatives, new product launches, and the implementation of new operational processes.
Maintain strong relationships with internal stakeholders and external service providers to ensure reliable operational delivery.
QualificationsBachelor's degree in Business Administration, Operations Management, Finance, Economics, or a related field; an advanced degree is a plus.
5+ years of experience in operations management, business operations, payment services, financial technology, or a related industry.
Demonstrated experience managing operational processes, leading teams, and implementing process improvements.
Working knowledge of payment processing workflows, transaction reconciliation, settlement operations, and payment exception handling.
Strong analytical, problem-solving, organizational, and decision-making skills.
Experience developing operational reports, performance metrics, and process documentation.
Excellent written and verbal communication skills, with the ability to collaborate effectively across distributed teams.
Proficiency with business operations software, spreadsheet applications, reporting tools, and project management platforms.
Ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
Strong attention to detail and a commitment to operational accuracy, data integrity, and risk awareness.
Preferred QualificationsExperience in payments, fintech, merchant services, electronic funds transfers, or payment technology.
Familiarity with payment industry standards, compliance processes, fraud prevention controls, and operational risk management.
Experience implementing workflow automation, operational dashboards, or scalable business systems.
Project management certification or relevant professional training.
Experience supporting business growth, organizational transformation, or operational integration initiatives.
What We OfferFully remote work arrangement within the United States.
Competitive compensation based on experience, qualifications, and role scope.
Opportunities to contribute to operational strategy and business growth.
A collaborative environment that values innovation, accountability, and continuous improvement.
Professional development and opportunities for career advancement.
The opportunity to work with cross-functional teams in the evolving payments industry.
Work EnvironmentThis position is designed for remote work within the United States. Candidates should be comfortable working independently, managing competing priorities, and collaborating with colleagues through virtual communication and project management tools.
Occasional meetings across different U.S. time zones may be required.
Equal Opportunity StatementSolutions in Payments is committed to providing equal employment opportunities to qualified applicants. Employment decisions are based on relevant qualifications, professional experience, skills, and business needs, in accordance with applicable employment laws.
How to ApplyInterested candidates are encouraged to submit their resume and a brief summary of their relevant operations management experience, including any background in payment processing, fintech, or business process optimization.