LMB CapitalSenior Operations ManagerLocation: United States
Workplace Type: Remote
Employment Type: Full-time
Seniority Level: Senior Level
Job Function: Operations, Business Management, Strategic Planning
Industry: Financial Services / Investment Management
About LMB CapitalLMB Capital is committed to operational excellence, disciplined business management, and sustainable organizational growth. We value strategic thinking, accountability, analytical rigor, and collaboration in building efficient processes and supporting long-term business performance.
We are seeking an experienced and results-driven Senior Operations Manager to oversee complex operational functions, lead process improvement initiatives, strengthen internal controls, and support the execution of strategic business priorities. The ideal candidate will bring strong operational leadership, excellent project management capabilities, and a proven ability to improve organizational efficiency through data-driven decision-making.
About the RoleAs Senior Operations Manager at LMB Capital, you will play a critical role in coordinating business operations, optimizing workflows, managing cross-functional initiatives, and ensuring that operational activities align with the company's strategic objectives.
You will work closely with senior leadership and department heads to develop operating plans, establish performance standards, monitor key metrics, and implement scalable processes. This role requires a proactive leader who can balance strategic planning with hands-on execution while identifying opportunities to improve productivity, manage operational risks, and support business growth.
This is a remote position based in the United States.
Key ResponsibilitiesStrategic Operations Management
Lead day-to-day operational activities and ensure alignment with organizational goals and business priorities.
Translate strategic objectives into actionable operating plans, measurable targets, and implementation initiatives.
Develop and maintain operational policies, procedures, and governance frameworks.
Identify operational challenges and implement solutions that improve efficiency, consistency, and scalability.
Provide senior leadership with operational insights, performance updates, and strategic recommendations.
Support organizational planning and business initiatives through effective operational coordination.
Process Optimization & Operational Excellence
Evaluate existing business processes to identify inefficiencies, control gaps, and opportunities for improvement.
Lead initiatives to streamline workflows, standardize procedures, and enhance operational productivity.
Develop and maintain standard operating procedures (SOPs) and process documentation.
Implement process improvements that reduce unnecessary costs, improve accuracy, and strengthen service quality.
Identify opportunities for automation and more effective use of technology.
Establish continuous improvement practices and measure the impact of operational changes.
Performance Management & Reporting
Define, monitor, and evaluate key performance indicators (KPIs) across relevant operational functions.
Develop operational dashboards, management reports, and performance review frameworks.
Analyze operational data to identify trends, performance gaps, and improvement opportunities.
Track productivity, resource utilization, workflow completion, and service delivery standards.
Prepare regular reports and recommendations for senior management.
Implement corrective actions to address performance issues and improve operational outcomes.
Project & Program Management
Lead cross-functional operational projects from planning through implementation and evaluation.
Define project scope, objectives, milestones, timelines, budgets, and responsibilities.
Coordinate stakeholders to ensure timely delivery of projects and business initiatives.
Monitor project risks, dependencies, and resource requirements.
Resolve operational challenges and escalate significant issues when necessary.
Evaluate project results and identify opportunities for further improvement.
Cross-Functional Leadership
Collaborate with senior leadership and department heads to align operational priorities across business functions.
Establish clear ownership, accountability, and communication standards for cross-functional initiatives.
Facilitate information sharing and coordination between teams.
Support the implementation of strategic business initiatives and organizational changes.
Build effective relationships with internal stakeholders and external service providers.
Promote a collaborative culture focused on execution, accountability, and measurable results.
Budget & Resource Management
Support operational budgeting, cost monitoring, and resource planning.
Analyze operating expenses and identify opportunities to improve cost efficiency.
Coordinate with finance teams to monitor budget performance and operational spending.
Assess staffing, technology, vendor, and infrastructure requirements.
Ensure resources are allocated effectively to support business priorities.
Provide management with operational forecasts and resource recommendations.
Risk Management & Internal Controls
Identify operational risks that may affect business continuity, efficiency, or service quality.
Develop and implement procedures to mitigate operational risks and strengthen internal controls.
Maintain accurate operational records, documentation, and reporting practices.
Support compliance with applicable regulations, contractual obligations, and internal policies.
Coordinate with finance, legal, compliance, and risk management teams as appropriate.
Monitor control effectiveness and recommend corrective actions when weaknesses are identified.
Technology & Operational Transformation
Evaluate operational systems and digital tools to improve workflow efficiency and reporting visibility.
Support the implementation of workflow automation, business intelligence, and process management solutions.
Improve operational data quality and standardize reporting procedures.
Lead process changes associated with new systems, tools, and business requirements.
Promote the effective adoption of technology across operational teams.
Ensure technology initiatives support measurable business objectives.
Team Leadership & Development
Lead, mentor, and develop operations professionals and team leads.
Establish performance expectations, accountability standards, and development objectives.
Monitor team performance and provide guidance to improve execution and productivity.
Support onboarding, training, and continuous professional development.
Encourage independent problem-solving and effective collaboration.
Foster a high-performance culture based on integrity, transparency, and continuous improvement.
Remote Operations Management
Coordinate distributed teams across relevant U.S. time zones.
Establish structured communication, reporting, and performance monitoring practices.
Maintain visibility into operational priorities, deadlines, and project progress.
Use digital collaboration and project management tools to support effective execution.
Promote accountability, responsiveness, and clear communication in a remote environment.
Ensure operational processes remain consistent, documented, and aligned with company policies.
QualificationsBachelor's degree in Business Administration, Operations Management, Finance, Management, or a related field.
MBA or another relevant advanced qualification is preferred.
7+ years of progressive experience in operations management, business operations, project management, or a related discipline.
3+ years of experience managing teams, leading complex initiatives, or overseeing multiple operational functions.
Demonstrated success in improving business processes, operational efficiency, and organizational performance.
Strong understanding of operational planning, KPI development, resource management, and internal controls.
Experience managing cross-functional projects, competing priorities, and operational budgets.
Strong analytical, strategic thinking, and problem-solving capabilities.
Excellent leadership, stakeholder management, and communication skills.
Proficiency in Microsoft Office or Google Workspace and familiarity with project management and reporting platforms.
Ability to analyze business data and translate insights into actionable operational strategies.
Ability to work independently and lead distributed teams in a remote environment.
High standards of professionalism, integrity, accountability, and attention to detail.
Preferred QualificationsExperience in financial services, investment management, private capital, or professional services.
Familiarity with investment operations, financial reporting workflows, or business performance monitoring.
Experience implementing operational governance frameworks and scalable business processes.
Knowledge of business intelligence tools, workflow automation, and enterprise systems.
Demonstrated success in reducing operating costs, improving productivity, or strengthening operational controls.
Experience supporting senior leadership with strategic planning and organizational transformation.
Experience managing remote or geographically distributed teams.
What We OfferFully remote work opportunity within the United States.
A senior operational role with meaningful influence over business processes and execution.
Opportunities to collaborate with leadership on strategic initiatives and organizational growth.
A professional environment that values accountability, innovation, and continuous improvement.
Opportunities to lead cross-functional projects and operational transformation initiatives.
Competitive compensation and benefits commensurate with qualifications, experience, and company policies.