Senior Operations Director

Senior Operations Director Waters Edge Winery Midlothian Location: United States Work Mode: Remote Employment Type: Full-Time About the RoleWaters Edge Winery Midlothian is seeking a strategic and results-driven Senior Operations Director to oversee operational performance, strengthen business processes, and support the company’s long-term growth. This role is responsible for coordinating operational functions, improving organizational efficiency, and ensuring that business activities align with company objectives within the winery and wine industry. The Senior Operations Director will work closely with executive leadership and cross-functional teams to establish operational priorities, improve workflows, and develop scalable processes that support business development, customer satisfaction, and sustainable performance. Key Responsibilities Provide strategic direction and leadership for the company’s daily operational activities and long-term operational planning Oversee business processes, internal workflows, and operational performance to improve efficiency and productivity Coordinate with leadership and departmental teams to ensure alignment on business priorities and organizational objectives Develop and implement operational policies, procedures, and performance standards Monitor operational metrics, evaluate business performance, and identify opportunities for continuous improvement Support inventory coordination, supply chain processes, vendor relationships, and distribution operations as appropriate to the business Collaborate with sales, marketing, customer service, and production teams to improve operational coordination and customer experience Oversee resource planning, budget coordination, and operational cost management Identify operational risks and implement practical solutions to maintain business continuity and service quality Lead operational improvement initiatives and support the implementation of new systems and business processes Build strong working relationships with internal teams, external partners, suppliers, and other stakeholders Prepare operational reports and provide strategic recommendations to senior management Support business expansion, organizational development, and the achievement of long-term company goals Leadership and CollaborationThe Senior Operations Director will serve as a key member of the leadership team, promoting accountability, effective communication, and cross-functional collaboration. This position will help establish consistent operational standards, strengthen team performance, and ensure that company resources are effectively aligned with business priorities. Working remotely, the role will maintain regular communication with company leadership and relevant teams to support operational planning, decision-making, and execution across business functions. What Success Looks Like Improved operational efficiency and workflow consistency Stronger coordination across departments and business functions Effective resource allocation and operational cost management Enhanced customer experience and service quality Clear operational reporting and performance accountability Sustainable business growth supported by scalable operational processes Work ArrangementThis is a remote position based in the United States. The Senior Operations Director will collaborate with company leadership and relevant stakeholders through virtual meetings, operational reporting, and established communication channels. Equal Opportunity StatementWaters Edge Winery Midlothian is committed to fostering a professional, collaborative, and inclusive working environment. The company values integrity, accountability, teamwork, and continuous improvement in pursuit of its business objectives.