Sr. Omnichannel Technical Program Manager
Location:
Cambridge, MA – Hybrid (typically Tuesday/Wednesday onsite) or Remote
Schedule:
Monday–Friday, 40 hours per week
Job Type:
1 year long contract with opportunity to extend
Pay Rate:
Up to $125/hour or about $255,000 a year
Must be a US citizen or green card holder
must be willing to work east coast hours
Position Overview
We are seeking a
Senior Omnichannel Technical Program Manager
to lead complex, technology-enabled initiatives that strengthen global omnichannel capabilities.
Reporting to the
Senior Director, Global Omnichannel
, this individual will operate at the intersection of
business, marketing, data, and technology
, serving as the connective layer across multiple programs, platforms, teams, and external partners.
This is a senior program leadership role—not a traditional IT Project Manager position. The successful candidate will understand both
commercial/marketing objectives and technical delivery
, translating business and customer experience needs into structured, executable plans across data, CRM, web, marketing technology, analytics, and customer engagement platforms.
The ideal candidate does not need to be a hands-on engineer but must possess strong technical fluency and understand
system interactions, data flows, integrations, customer identity, environments, testing, releases, and technical dependencies
. This person must be able to see how multiple initiatives connect, identify cross-functional impacts and critical paths, and drive complex programs from discovery through implementation, rollout, adoption, and stabilization.
Key Responsibilities
Technical Program Leadership
Lead complex, cross-functional omnichannel technology programs from
discovery and requirements through design, build, testing, deployment, rollout, and post-launch stabilization
.
Develop and own integrated program plans, milestones, workback schedules, decision logs, risks, dependencies, and critical paths.
Translate broad business capabilities and strategic objectives into clearly defined phases, workstreams, deliverables, owners, acceptance criteria, and measurable outcomes.
Coordinate multiple related projects and workstreams, ensuring dependencies and impacts across programs are identified and actively managed.
Lead pilot-to-scale planning, including MVP definition, rollout sequencing, readiness criteria, change impacts, adoption, and lessons learned.
Proactively identify risks, resource constraints, competing priorities, and cross-project conflicts and drive mitigation and resolution.
Omnichannel & Cross-Platform Integration
Coordinate across
Global Omnichannel, Commercial Technology, Data Management, Web Platforms, CRM/Customer Engagement Platforms, MarTech, analytics, privacy, security, agencies, and implementation partners
.
Maintain an end-to-end understanding of how
customer data, identity, consent, content, channels, integrations, and technology platforms
connect to enable customer journeys.
Facilitate cross-functional working sessions to clarify system roles, data handoffs, upstream and downstream impacts, integration points, dependencies, and ownership.
Ensure technical decisions and platform changes are translated into clear business implications, delivery impacts, and stakeholder actions.
Partner with Data Management and technology teams to identify opportunities to replace manual processes and reporting with scalable, governed data solutions and automation.
Data, CRM & Marketing Technology
Understand how customer and audience data flows across systems and supports commercial and marketing experiences.
Manage initiatives involving
data connectivity, customer identity, audience logic, CRM, customer engagement platforms, web platforms, APIs, system integrations, and marketing technology
.
Work across platforms and technologies such as
CRM/customer engagement systems, Oracle, web platforms, MarTech solutions, APIs, and data integration technologies
.
Ensure data and technology dependencies are incorporated into program plans, testing strategies, launch readiness, and operational handoffs.
Requirements & Agile Delivery
Partner with Omnichannel leaders and business stakeholders to translate engagement strategies, customer journeys, and use cases into clear
business, functional, data, and technical requirements
.
Coordinate epics, stories, tasks, requirements, and acceptance criteria across multiple teams.
Maintain
JIRA and Confluence
as reliable sources of truth for scope, requirements, status, decisions, risks, dependencies, technical artifacts, and launch readiness.
Ensure documentation remains accurate, current, accessible, and usable by both business and technical stakeholders.
Utilize JIRA, Confluence, Smartsheet, and other program-management tools to maintain visibility and accountability across workstreams.
Testing, Launch & Operational Readiness
Coordinate testing activities, environment readiness, defect triage, issue resolution, and release dependencies.
Support
go/no-go decisions, cutover activities, deployment, rollout, hypercare, and transition to ongoing operational support
.
Ensure business and technical teams are aligned on launch criteria, ownership, dependencies, risks, and readiness.
Track delivery indicators including milestone health, dependency closure, defects, readiness, adoption, and stabilization.
Stakeholder & Executive Communication
Serve as a bridge between
business, marketing, data, and technical stakeholders
.
Translate complex technical information into clear, actionable communication for business partners and leadership.
Provide concise and proactive reporting on program progress, decisions, risks, dependencies, resource constraints, and timeline impacts.
Lead cross-functional discussions and drive clarity, accountability, decision-making, and issue resolution.
Communicate effectively with senior leaders, internal teams, agencies, vendors, and implementation partners.
Qualifications
Bachelor's degree in
Business, Technology, Information Systems
, or a related field required; advanced degree preferred.
Approximately
8+ years of experience
in technical program management, project management, product delivery, digital operations, marketing technology, data, or a related discipline.
Demonstrated experience leading
large, complex, integrated programs spanning multiple teams, systems, vendors, and business functions
.
Strong experience within
omnichannel, digital, commercial technology, or marketing technology environments
.
Strong data fluency with an understanding of
data flows, integrations, customer identity, audience logic, master data concepts, and cross-system dependencies
.
Working knowledge of
CRM/customer engagement platforms, web platforms, marketing automation, APIs, system integrations, data technologies, and cloud-based solutions
.
Experience translating
commercial and marketing requirements into technical delivery plans
.
Experience managing architecture and design dependencies, requirements, testing, releases, environments, defect triage, deployment, and operational handoff.
Strong proficiency with
JIRA, Confluence, Smartsheet or comparable project planning tools, Agile delivery methodologies, and executive-level reporting
.
Demonstrated ability to manage dependencies, critical paths, risks, and competing priorities across multiple simultaneous workstreams.
Excellent facilitation, communication, organization, judgment, and stakeholder-management skills.
Ability to ask the right questions and drive technical and business clarity without needing to serve as the hands-on technical SME.
Experience in
pharmaceuticals, life sciences, or another regulated industry
preferred.
Familiarity with
privacy, consent, security, compliance, and promotional review requirements
within regulated environments is a plus.
PMP, Scrum, or comparable program/project delivery certification
preferred.