Senior Nurse Supervisor

Company Overview Tellihealth is transforming how chronic care is delivered by combining powerful technology with compassionate, intelligent care. Our roots lie in the merger of two industry leaders, Accuhealth and Signallamp Health, bringing together best-in-class Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services under one unified vision. While we've unified under the Tellihealth brand, we’ve retained the proven strengths of both legacy organizations. Today, our services continue under the names accuRPM and signalCCM—a reflection of the powerful, trusted programs our clients have relied on for years. Through accuRPM and signalCCM, we empower providers to deliver proactive, remote support to patients managing chronic conditions. Our mission is to close the gaps in care by making high-quality, tech-enabled remote services accessible, efficient, and deeply human. We're growing fast and looking for mission-driven team members who want to shape the future of connected care. Position Overview The Senior Nurse Supervisor leads both our client relationship and clinical team support efforts within the Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) department. This individual will ensure that Team Leads and Nurse Supervisors are accurately educating and instructing agents on workflows and quality assurance processes. The Sr. Nurse Supervisor will also act as the primary point of contact for client workflow and process concerns after onboarding by the Chief Clinical Officer, Account Executives, Director of Quality and Director of Nursing. This role combines leadership, quality assurance, and client management responsibilities to optimize team performance and patient outcomes. Key Responsibilities Provide education and guidance to Nurse Supervisors, Team Leads and frontline staff, ensuring consistent training on clinical workflows, quality standards, compliance requirements, and foundational skills such as time management, problem-solving, and adaptability Oversee adherence to care management protocols and organizational policies by conducting regular quality assurance checks, including chart reviews, and delivering constructive feedback to enhance team and individual performance Manage scheduling, attendance, and effective time management for Nurse Supervisors, while monitoring supervisor-to-nurse ratios to optimize coverage and operational efficiency Serve as the primary point of contact for clients on all clinical matters post-onboarding, promptly addressing inquiries, concerns, and escalated issues to support seamless care delivery and client satisfaction Collaborate with clients and internal teams to resolve workflow challenges, address patient care concerns, support process improvements, and communicate updates on program performance and clinical outcomes Manage billing reconciliation processes and work with clients to ensure accuracy and compliance Act as the go-to resource for Nurse Supervisors, Team Leads and agents by addressing clinical and operational concerns while providing ongoing support Assists in workflow management of establishing new and existing clients Collaborates with the team on current and incoming staffing of employees Assist in managing attendance, scheduling, and team adherence to organizational policies Other duties as assigned Qualifications Active, unrestricted RN license, required Graduate of an accredited RN program, required 5 years of clinical experience, required 2 years of leadership or supervisory experience, required Minimum upload speed of 12 mbps and download speed of 20 mbps, required Ability to work from home in a HIPAA compliant environment, required Proficient using Electronic Medical Records (EMR) or Electronic Health Record (EHR) systems, required Bilingual proficiency in Spanish and English, preferred Ability to train, coach and develop clinical and non-clinical professionals Understanding of clinical workflows, quality assurance processes, and compliance standards Excellent verbal and written communication skills Strong organizational skills with attention to detail Ability to manage multiple priorities simultaneously Exemplifies Tellihealth's values: All IN , IN telligence, IN novation and IN tegrity