Senior Network Engineer (Permanent WFH | Night Shift)
Location: Remote – Philippines
Shift: 11:00 PM – 8:00 AM PH Time | Monday- Friday
About Us
Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.
Overview:
Reporting directly to the VP of Technical Services and closely working with our US-based Senior Network Engineer, you will provide expert-level network support while ensuring high availability and consistent deployments of network technologies across multiple environments.
You will serve as a technical escalation point for complex network issues, lead infrastructure projects, and partner with cross-functional teams to deliver secure, scalable, and high-performing solutions. The ideal candidate brings strong experience in enterprise networking, firewalls, cloud connectivity, and managed services environments.
Why You'll Love This Role:
✅ Permanent Work-from-Home: As a remote-first organization, you can achieve work-life balance
🌙 Fixed Night Shift: 11PM- 8AM PH time (night shift differential + weekends rest days)
📚 Certifications: Paid training and certifications to further advance your technical expertise.
🎉 Strong Culture: Smart, collaborative, no micromanagement – just great people!
What You'll Be Doing:
- Serve as the primary Level 3 escalation point—leading and driving the troubleshooting and strategic resolution of complex network incidents and major outages.
- Lead network implementation, migration, upgrade, and infrastructure improvement projects while ensuring performance, scalability, security, and minimal business disruption.
- Design, deploy, maintain, and optimize enterprise network environments, including routers, switches, wireless networks, firewalls, VPNs, SD-WAN, site-to-site connectivity, and hybrid cloud networking solutions (Azure and AWS).
- Drive vulnerability remediation and support infrastructure audit and compliance activities.
- Conduct network assessments, root cause analyses (RCA), capacity planning, performance tuning, and security reviews to improve reliability and protect client environments.
- Create and maintain technical documentation, SOPs, network diagrams, and knowledge base resources.
- Participate in client and vendor support meetings to provide technical recommendations, support IT planning, and collaborate with internal teams to deliver successful outcomes.
- Takes ownership of client environments by proactively identifying issues, gaps, and opportunities for improvement, independently driving solutions and building SOPs and processes that improve operational efficiency and service delivery.
Must- Haves:
- 5+ years of solid experience in network engineering, with expertise in troubleshooting, infrastructure operations, and deployment projects
- Strong English communication, both written and verbal
- Exceptional problem-solving skills with a customer-first mindset
- Self-motivated, dependable, and documentation-driven
Nice-to-Have:
- Certifications (CCNP, PCNSE, NSE/FCP, Azure Network Engineer Associate, AWS Advanced Networking, or equivalent certifications)
- Bachelor's Degree in Information Technology, Computer Engineering, or any related field.
- Experience working within an MSP environment.
Experience with the following technologies is highly desirable:
- ConnectWise as a ticketing and incident management tool
- Networking (Cisco, Extreme, Sophos, Fortinet, Aruba etc.)
- Wireless networking (Extreme, Cisco, Fortinet, Aruba etc.)
- Desktop support (PC/Mac)
- Hypervisor (VMware/Hyper-V/KVM/XEN/Azure Stack)
- Office 365 and/or Google Workspaces
- Microsoft Endpoint Management
- Firewall (Sophos, FortiGate, WatchGuard, HA pair configurations)
- Microsoft Windows Server, Exchange server, SharePoint server, SCCM etc.
- Microsoft Azure Cloud (IaaS, PaaS, and AVD)
- Backup solutions (Veeam, Datto etc.)
Compensation & Benefits:
💵 Competitive pay, based on your experience and technical depth
🖥️ Brand new WFH gear: Laptop, monitor, headset
🏛️ Mandatory government benefits + 13th month pay
🏥HMO (w/1 dependent)
🏖️ 15 days of PTO/year + Birthday Leave
🎓 Paid certifications + training aligned to your career goals
🎁Year-end performance bonus
To stay updated on our latest technology, follow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn.
5+ years network engineering experience, strong troubleshooting and English communication, expertise with enterprise networking, firewalls, cloud connectivity, and MSP environments; certifications preferred.
Key Responsibilities
- troubleshooting networks
- designing networks
- leading projects
Skills & Tools
ConnectWise, Cisco, Extreme, Sophos, Fortinet, Aruba, VMware, Hyper-V, KVM, XEN, Azure Stack, Office 365, Google Workspaces, Microsoft Endpoint Management, FortiGate, WatchGuard, Microsoft Windows Server, Exchange Server, SharePoint Server, SCCM, Microsoft Azure, Veeam, Datto
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Philippines
- Languages: English
Benefits
- Tuition reimbursement
About Safari Micro
A US-based managed service provider delivering IT support and value-added reseller services to businesses, schools, and government agencies. — Industry: Information Technology