About brighthush and the Future of Connectivity
At brighthush, we are redefining the way the world connects. As a leading innovator in telecommunications and cloud infrastructure, we empower enterprises to deliver seamless, high‑performance network experiences across 5G, LTE, VoLTE, and emerging edge‑cloud ecosystems. Our mission is to build resilient, scalable, and secure networks that enable the next generation of digital services—from smart cities to autonomous vehicles.
We are currently seeking a highly skilled Senior Network Engineer to join our Care Technical Manager (CaTM) team. This role is pivotal in ensuring that our flagship customer—brighthush—receives world‑class support for its core network and cloud services. If you thrive in a fast‑paced, customer‑centric environment and want to shape the future of telecom, we want to hear from you.
Key Responsibilities
- Lead Technical Support: Serve as the primary technical liaison for brighthush, providing 24/7 on‑call support for core network and cloud services.
- Container Service Expertise: Design, deploy, and troubleshoot brighthush Container Services (NCS) across OpenStack and Kubernetes platforms (CBIS, OCP, NRHO).
- Protocol & Network Management: Manage TCP/IP, routing/switching, DNS, Radius, LDAP, MAP, Diameter, and other critical protocols to ensure uninterrupted service.
- Cloud Infrastructure Oversight: Oversee telco, distributed, and edge cloud environments, ensuring high availability and optimal performance.
- Monitoring & Automation: Implement and maintain monitoring solutions (Prometheus, Grafana, Thanos) and automate deployments using Ansible, GitOps, and other DevOps tools.
- Escalation & Incident Management: Coordinate cross‑functional teams to resolve escalated incidents, driving root‑cause analysis and preventive measures.
- Project Leadership: Apply project management principles to plan, execute, and deliver network upgrades, migrations, and new service rollouts.
- Documentation & Knowledge Sharing: Produce clear technical documentation, runbooks, and training materials for internal teams and customers.
- Business & Technical Alignment: Translate business requirements into technical solutions, ensuring alignment with brighthush's strategic goals.
Essential Qualifications
- Experience: Minimum 5 years in network engineering with a focus on mobile telecommunications (LTE/VoLTE/VoWiFi/5G) and telco cloud services.
- Core Network Expertise: Deep knowledge of L2/L3 switching, routing, firewalls, and core network architecture.
- Protocol Mastery: Proficient in TCP/IP, DNS, Radius, LDAP, MAP, Diameter, and related policy/charging protocols.
- Container & Cloud Platforms: Hands‑on experience with OpenStack, Kubernetes, and brighthush Container Services (NCS)—must have worked on the NCS platform.
- DevOps & Automation: Skilled in Ansible, GitOps, CI/CD pipelines, and automation of network functions.
- Monitoring Tools: Proven ability to configure and maintain Prometheus, Grafana, and Thanos for real‑time observability.
- Hardware Proficiency: Experience with L2/L3 switches, routers, firewalls, and servers from vendors such as Airframe, HPE, Dell, and EMC.
- Ticketing & Process: Familiarity with Salesforce or similar ticketing systems and cloud MoO processes.
- Communication: Excellent written and spoken English; ability to articulate complex technical concepts to non‑technical stakeholders.
- Customer‑Facing Experience: Prior role in a 24/7 support environment with direct customer interaction.
- Escalation & Project Management: Experience managing escalations across cross‑functional teams and applying project management methodologies.
- Business Acumen: Understanding of business concepts, development processes, and how technology drives value.
Preferred Qualifications
- Certifications such as CCNP, CCIE, or equivalent in network engineering.
- Experience with telco public cloud (CNF and VNF) deployments.
- Knowledge of cyber security best practices for network functions.
- Experience with cloud management platforms like OCP and NRHO.
- Background in cloud MoO processes and advanced ticketing workflows.
Core Skills & Competencies
- Technical Proficiency: Advanced understanding of core network protocols, cloud infrastructure, and automation tools.
- Problem‑Solving: Ability to diagnose complex network issues quickly and implement effective solutions.
- Collaboration: Works seamlessly with engineering, operations, security, and customer success teams.
- Adaptability: Thrives in a dynamic environment, managing multiple priorities and shifting deadlines.
- Leadership: Mentors junior engineers and leads technical initiatives.
- Customer Focus: Prioritizes customer satisfaction and proactive communication.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. We offer:
- Structured mentorship programs with senior engineers and architects.
- Access to industry‑leading training and certification courses.
- Opportunities to lead high‑impact projects across the telco and cloud domains.
- Cross‑functional rotations to broaden your skill set.
- Clear career pathways from Network Engineer to Technical Lead, Solution Architect, or Product Manager.
Work Environment & Culture
Our culture is built on transparency, innovation, and inclusion. As a remote‑first organization, you will enjoy:
- Flexible work hours and a fully remote setup.
- Collaborative virtual teams that value diverse perspectives.
- Regular virtual town halls and knowledge‑sharing sessions.
- A supportive environment that encourages experimentation and continuous improvement.
Compensation, Perks & Benefits
While the base pay for this role is $40 per hour, we also provide:
- Competitive hourly rate with performance‑based bonuses.
- Health, dental, and vision insurance options for remote employees.
- Generous paid time off and flexible vacation policies.
- Professional development stipend and reimbursement for certifications.
- Access to cutting‑edge tools and technologies.
- Employee wellness programs and virtual fitness challenges.
Why Join brighthush?
By joining brighthush, you become part of a forward‑thinking team that is shaping the future of global connectivity. You will work on challenging projects that directly impact millions of users, collaborate with industry leaders, and grow your expertise in the most advanced telecom and cloud technologies.
We value your expertise, encourage your curiosity, and reward your contributions. If you are ready to take your career to the next level and help us deliver unparalleled network services to our customers, we invite you to apply today.
How to Apply
Ready to make an impact? Submit your resume and a brief cover letter outlining your experience with core network technologies, container services, and cloud infrastructure. Let us know why you’re excited about this role and how you can contribute to brighthush's success.
We look forward to exploring the possibilities with you!
Apply for this job