Job Description:
• Lead the Change Management strategy and delivery of the training strategy for the next-generation Warehouse Management System implementation
• Develop and execute a comprehensive change management strategy
• Facilitate execution of the training strategy in partnership with the Learning and Development team
• Lead a team preparing distribution center colleagues to adopt the new WMS
• Ensure distribution centers are ready, capable, and confident throughout the transition
• Partner with senior leaders, distribution center leadership and colleagues, the WMS project implementation team, L&D, Enterprise Change Enablement, and Supply Chain stakeholders
• Drive change adoption, engagement, and long-term retention across site conversions and continuous learning
Requirements:
• Willingness to travel up to 50% to select CVS Distribution Centers nationwide
• 5+ years of proven leadership with Change Management experience
• Ability to influence cross-functional teams and drive results in a fast-paced, transformational environment
• Demonstrated success building alignment and influencing diverse stakeholder groups at all organizational levels
• Strong collaboration, communication, and relationship-building skills
• Exceptional analytical and problem-solving abilities
• Effective presentation and project leadership skills
• Ability to manage multiple priorities simultaneously
• Customer-focused mindset with strong interpersonal skills
• Self-motivated and results-oriented, with ability to work independently and take initiative
• Highly organized and adaptable, with ability to balance competing priorities
• Passion for developing trusted partnerships and fostering a people-first culture
• Bachelor’s degree or equivalent years of experience
• Prosci Change Management Certification or relevant advanced degree preferred
• Master’s degree preferred
Benefits:
• CVS Health bonus, commission or short-term incentive program
• Award target in the company’s equity award program
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being
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