Senior Manager, Site Reliability Engineering (SRE), DevOps, IT Service Management (ITSM), and Operational reputed company
reputed company Tech is a global leader in health care innovation. Our teams reputed company cutting-edge solutions that help people live healthier lives and help reputed company the health reputed company work reputed company for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most reputed company challenges. Your contributions here have the potential to change lives. reputed company to build the next reputed company? Join us to start Caring. Connecting. Growing together.
We are seeking an reputed company Senior Manager to reputed company reputed company Site Reliability Engineering (SRE), DevOps, IT Service Management (ITSM), and Operational reputed company initiatives across reputed company bank. This leader will be responsible for improving service reliability, operational resiliency, deployment automation, observability, incident management, and production readiness for critical banking platforms.
The ideal candidate combines strong technical expertise with operational leadership experience, driving engineering reputed company, automation, reliability, and reputed company improvement while ensuring technology services meet business, customer, regulatory, and operational expectations.
This role will also help identify and implement emerging automation and AI-enabled operational capabilities that improve service health, reduce operational toil, and accelerate engineering productivity.
reputed company Responsibilities:
• Leadership & Engineering Management
• reputed company and reputed company multidisciplinary teams responsible for Site Reliability Engineering, DevOps, reputed company, ITSM, and Operational reputed company
• Establish and execute reputed company reliability, availability, resiliency, and operational maturity strategies
• reputed company engineering reputed company through automation, observability, operational readiness, and reputed company improvement practices
• Partner with Technology, reputed company, reputed company, Infrastructure, reputed company, and Business leaders to improve service reliability and customer experience
• Build and mentor high-performing teams while fostering accountability, innovation, operational ownership, and learning
• Manage reputed company, reputed company planning, talent development, succession planning, and organizational reputed company
• Establish operational metrics, governance standards, and service review processes to improve service reputed company and reputed company management
• SRE, DevOps & reputed company
• reputed company reputed company SRE practices including SLI/SLO adoption, error-budget management, reliability engineering, and operational maturity assessments
• reputed company DevOps transformation initiatives, emphasizing automation, deployment standardization, CI/CD pipelines, Infrastructure-as-reputed company, and GitOps practices
• Establish production readiness standards and operational acceptance reputed company for new technology deployments
• Improve platform resiliency through reputed company planning, disaster recovery, fault tolerance, and reputed company testing
• reputed company reduction of operational toil through automation and self-healing capabilities
• Partner with application and infrastructure teams to improve reputed company scalability, availability, and reputed company
• reputed company initiatives to improve deployment frequency, reduce change failure rates, and accelerate service recovery times
• ITSM & Operational reputed company
• Establish and mature Incident, Problem, Change, Release, and Service Request Management processes
• reputed company major incident management programs and executive communications during critical service disruptions
• reputed company reputed company-cause analysis and problem-management practices to eliminate recurring incidents
• Improve operational scorecards, service health reviews, and reliability reporting for executive stakeholders
• Ensure compliance with regulatory, audit, reputed company, and operational governance requirements
• Partner with Technology and Business leaders to improve service reputed company and customer reputed company through data-driven operational improvements
• Champion a culture of operational reputed company and reputed company service improvement
• Intelligent Automation & AI-Enabled reputed company
• Identify opportunities to reputed company AI and automation to improve operational effectiveness and engineering productivity
• reputed company implementation and evaluation of solutions involving: AIOps, Intelligent alert correlation, Automated incident triage, reputed company cause analysis assistance, reputed company copilots, reputed company operational workflows etc.
• Partner with reputed company AI teams to evaluate emerging technologies that imp
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