Everbridge empowers organizations to anticipate, mitigate, respond to, and recover stronger from critical events. Our mission is to help customers keep people safe and organizations running by providing the world's leading resilience platform.
As our Go-to-Market organization continues to evolve, we're making significant investments in AI, automation, analytics, and operational excellence. We support more than 300 sellers globally, and we're looking for someone to help redefine what modern Sales Operations and Compensation can become.
We're looking for someone who wants to help build the next generation of Sales Operations, Compensation, and Performance metrics. Accurate commission statements, clean compensation rollouts, and operational excellence are expected. Those are the foundation of the role.
We believe Sales Operations should move beyond reporting the news to helping shape it. By combining compensation, AI, territory management, analytics, and planning, our goal is to create an organization that helps sellers understand how they're performing, where they should focus, and what actions will improve results.
Think Moneyball for Sales Operations/Enablement/Commissions.
If you're excited about transforming Sales Commissions through AI, automation, and data, we'd love to talk.
At Everbridge, our mission is to help protect people and communities during their most critical moments. As a global leader in critical communications, public warning, and enterprise safety solutions, we enable governments, emergency services, and organizations worldwide to deliver trusted, life-saving communications at scale. We are looking for Sr. Director, Support Intelligence & Transformation. This is a remote/home-based role to be based anywhere in the US. In this role as a Sr. Director, Support Intelligence & Transformation, you will be responsible for driving the evolution of Global Support into a more proactive, intelligence-driven, AI-enabled customer operations organization. This role serves as the operational transformation leader for the Support organization, owning operational intelligence, escalation governance, support telemetry, workflow automation, operational readiness, systems optimization, and cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams. The position is designed to help scale and modernize support operations through a combination of: AI-enabled workflows operational analytics and telemetry automation and orchestration service governance customer experience intelligence operational maturity initiatives This is not a traditional support delivery management role. Instead, it is focused on building the future-state support operating model by enabling scalable, proactive, and intelligence-driven customer operations.
#LI-HG1
What you'll do
Sales Compensation Operations
You'll own and continuously improve the operational side of our compensation program, including:
Our expectation is simple:
Territory Management & Sales Operations
You'll become one of the primary operational partners to our Sales organization by helping connect
AI Transformation
We're investing heavily in bringing AI into every aspect of Sales Operations.
You'll have access to tools such as:
More importantly, you'll be encouraged to use them.
We are looking for someone who wants to rethink how Sales Operations works by leveraging AI to:
Our goal is to transform compensation from a team that calculates commissions into a trusted advisor on seller performance, territory effectiveness, and business planning.
Corporate Performance
You'll partner closely with our Corporate Performance organization to support:
Over time, you'll become increasingly involved in:
This role has the opportunity to influence how Everbridge plans, measures, and enables the business
What you'll bring:
Required Qualifications
Technical Skills
- Experience with Snowflake or another enterprise data warehouse
- Experience with Tableau, Power BI, or similar BI platforms
- Advanced Excel skills
- Strong analytical and problem-solving abilities
Preferred Qualifications
The reasonably estimated salary for this role at Everbridge ranges from $118,700 - $158,200 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada
We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.
For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:
- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
- Management of cash, company funds, or other valuable assets.
- Work in environments requiring heightened security measures.
- Compliance with contractual or regulatory requirements specific to the position.
We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.
Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.
Equal Employment Opportunity
Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
Employment Practices
Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.
Requires 5–7+ years in Sales, Revenue Operations, or Sales Compensation; hands-on Xactly and strong Salesforce experience; compensation, quota, territory, analytics, data warehouse, BI, and advanced Excel skills.
Key Responsibilities
- administering compensation
- managing territories
- forecasting performance
Skills & Tools
Xactly, Salesforce, Snowflake, Tableau, Power BI, Microsoft Excel, ChatGPT Enterprise, Claude, Microsoft Copilot
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 118,700 – 158,200 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Everbridge
A technology company providing critical event management and resilience solutions for enterprises and government organizations. — Industry: Information Technology