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About Our Team:
Springline Advisory is a trailblazing financial and business advisory firm that
accelerates next-phase growth for privately held mid-market accounting and
advisory firms across the U.S. As the central hub of Springline, our National
Team powers the shared capabilities, infrastructure, and innovation that fuel
firm-wide success.
We’re proud to invest in our people while promoting an entrepreneurial spirit
and providing a faster path to sustainable growth. At Springline, we’re building
something greater than the sum of its parts: stronger cultures, future-ready
capabilities, and enduring legacies for the teams, clients, and communities we
serve. To learn more, visit springlineadvisory.com
[https://springlineadvisory.com/].
About the Role:
The Senior Manager, People Operations is responsible for leading the day-to-day
operations of the People function while ensuring a high-quality employee
experience, strong compliance practices, and efficient execution of people
programs and processes.
This role serves as a key operational leader within the People team and partners
closely with the Head of People Operations to implement People strategies, drive
operational excellence, and build scalable processes that support a growing
organization. The Senior Manager, People Operations provides deep expertise in
benefits administration, leave management, HR compliance, HRIS administration,
and employee lifecycle operations while maintaining a hands-on approach to
execution.
The ideal candidate thrives in fast-paced, evolving environments and is
comfortable balancing strategic thinking with day-to-day operational
responsibilities. This individual must be agile, resourceful, detail-oriented,
and willing to roll up their sleeves to get work done.
What You’ll Do:
People Operations Leadership
Lead and manage daily People Operations activities and employee lifecycle
processes, including onboarding, job changes, leaves of absence, and
offboarding.
Ensure operational excellence across People programs, policies, and services.
Develop, document, and continuously improve People processes, workflows,
service standards, and operating procedures.
Identify opportunities to improve efficiency, automate processes, and enhance
the employee experience.
Serve as an escalation point for complex operational and employee-related
matters.
Partner with Payroll, Finance, Talent Acquisition, and business leaders to
ensure seamless execution of People processes.
Monitor service delivery, identify trends, and recommend operational
improvements.
Support the development and execution of People Operations goals, priorities,
and projects.
Benefits Administration
Lead administration of all employee benefit programs, including medical,
dental, vision, life, disability, retirement, and voluntary benefit
offerings.
Manage relationships with benefit brokers and vendors.
Oversee benefit enrollments, qualifying life events, and employee
communications.
Lead annual open enrollment planning, communication, and execution.
Resolve complex employee benefit issues and provide guidance to leaders and
team members.
Monitor benefit program effectiveness and support evaluation of future
enhancements.
Ensure accurate administration and compliance of all benefit plans and
programs.
Leave Administration & Accommodations
Serve as the organization's primary subject matter expert for leave
administration and accommodations.
Administer and oversee FMLA, ADA accommodations, state-paid leave programs,
workers' compensation, military leave, and personal leaves of absence.
Guide employees and managers through leave and accommodation processes.
Ensure timely and accurate documentation and communication throughout the
leave lifecycle.
Monitor federal, state, and local legislative changes impacting leave
administration and accommodations.
Maintain compliant leave practices across all applicable jurisdictions.
Compliance & Risk Management
Ensure compliance with federal, state, and local employment laws and
regulations across multiple states.
Maintain and update People policies, procedures, forms, and required notices.
Conduct audits of People data, records, and processes to ensure compliance
and accuracy.
Advise leaders on employment-related compliance requirements and best
practices.
Support employee relations matters, workplace investigations, corrective
actions, and policy interpretation as needed.
Maintain a strong focus on risk mitigation through consistent and compliant
People practices.
Partner with internal stakeholders to ensure People processes align with
organizational policies and requirements.
HR Systems, Reporting & Data Integrity
Serve as a primary administrator and subject matter expert for UKG Pro and
related People systems.
Ensure employee data integrity through regular audits, reporting, and process
controls.
Manage HR workflows, business processes, system configurations, and
reporting.
Develop and maintain operational metrics, dashboards, and reports.
Partner with internal stakeholders to improve data quality and reporting
capabilities.
Identify opportunities to leverage technology to improve efficiency and team
member experience.
Maintain documentation and governance related to HR systems and processes.
Employee Relations & Manager Support
Provide coaching and guidance to managers on employee relations matters,
policy interpretation, performance management, and workplace concerns.
Support investigations and documentation related to employee issues.
Promote consistent application of company policies and practices.
Partner with leaders to resolve workplace concerns in a practical, compliant,
and business-focused manner.
Support manager capability by providing guidance, resources, and best
practices.
About You:
Bachelor's degree in Human Resources, Business Administration, or a related
field preferred.
SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent certification preferred.
8+ years of progressive Human Resources experience with a strong focus on
People Operations and 3+ years of leadership or management experience.
Extensive experience administering employee benefits programs.
Extensive experience managing leaves of absence and ADA accommodations.
Strong knowledge of multi-state employment laws and compliance requirements.
Demonstrated experience operating successfully in a fast-paced, high-growth,
and evolving organization.
Experience supporting startup environments or organizations undergoing
significant growth and change.
Demonstrated success creating, improving, and scaling People Operations
processes.
Advanced experience administering and optimizing UKG Pro, including
workflows, reporting, business processes, and employee data management.
Experience managing employee relations matters and collaborating with leaders
on workforce issues.
Professional services experience preferred.
Why Join Us:
We’re growing rapidly and constantly evolving, allowing our team members to
share their unique perspectives, solve new challenges, and own their careers.
We’re committed to supporting your happiness, career trajectory, and overall
well-being by providing:
Flexible Work Environment: This is a fully remote role that offers
flexibility to balance your work and personal life while contributing to an
exciting vision and team.
Dynamic and Innovative Work: An opportunity to play a critical role within a
rapidly growing firm with a supportive and collaborative culture.
Growth Opportunities: A dynamic and supportive environment where your
contributions will directly impact the firm’s growth and success and share in
the rewards.
Collaborative Culture: A team-oriented culture that values innovation,
entrepreneurial spirit, and growth mindset.
Estimated Salary Range: $125,000 - $150,000.
This salary range is a good faith estimate based on the responsibilities of the
role and typical market data across multiple U.S. geographies. Actual pay will
depend on the candidate’s location, depth of experience, specialized skills, and
overall qualifications.
Springline Advisory is an equal opportunity employer. We celebrate diversity and
are committed to creating an inclusive environment for all employees.
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