At Carrum Health, we have built a unique marketplace for specialty care with
unparalleled patient experience
Since 2014, we have been rewiring a fundamentally broken healthcare system. By
connecting large employers directly with the nation's top-tier providers, our
platform replaces a flawed fee-for-service model with one that actually works.
If you are passionate about solving complex economic problems, driving systemic
change in our healthcare system, and thriving in a people-first culture, we want
you on our team. As a high-growth health tech company, we are seeking
high-performing, exceptional talent to scale our platform and ensure that anyone
in the country facing a specialty procedure has access to the life-changing
Carrum benefit.
Our marketplace creates massive value for all stakeholders:
For Employers (Demand): Predictable, transparent pricing that slashes
specialty care costs by up to 45% and eliminates waste
For Providers (Supply): Ability to gain market share while reducing
administrative burden, empowering top-tier doctors to focus completely on
delivering optimal care.
For Members (Users): A life-changing benefit with dedicated concierges, VIP
access to the nation's best specialists, and little-to-no out-of-pocket
costs.
The salary range for this role is $145,000 - %170,000 depending on geography and
level of experience, plus equity and an annual bonus.
Reporting to the Director, Partner Operations, the Senior Manager, Partner
Operations will ensure smooth and scalable implementations, operations, and
growth across our portfolio of ecosystem and health plan partners. You will
implement new ecosystem and health plan partnerships, establish and maintain
integrations and coordinated member experiences, and ensure operational
excellence across billing, reporting, and contract management.
This is a highly visible role across the organization, working closely with our
platform, patient care, growth, sales, marketing, client success, legal and
finance teams to operationalize all aspects of our partnerships. You will drive
the strategy, efficiency and growth for new and existing partners to bring
world-class, value-based care to millions of lives across the US.
You’re excited about this opportunity because you will...
Serve as the day to day operations owner for Carrum’s ecosystem health plan
partners, building strong and lasting relationships based on mutual trust and
aligned objectives
Serve as the business owner to project manage delivery and successful
implementation of new partnerships, as well as the expansion of existing
partnerships
Refine and iterate our ecosystem and health plan partner implementation
infrastructure, including but not limited to implementation playbooks, data
and analytics capabilities, reporting standards, and relationship health
measurements
Drive the measurement and tracking of bi-directional referrals between Carrum
and our partners
Establish and analyze reporting data to extract insights and drive
improvements to member engagement in an iterative fashion
Quarterback technological integration with partners to improve the
utilization of Carrum’s solution and improve the member experience for those
that pass between Carrum and our partners
Identify opportunities for Carrum’s product roadmap, define requirements, and
collaborate on solution design with our Platform Team
Deliver a stellar patient experience by interfacing with partners and
Carrum’s Patient Care Team so both parties are set up for success in easily
sending and receiving referrals
Drive care coordination workflows by balancing multiple stakeholder needs
Manage the financial aspects of our partnerships including billing and
invoicing, and revenue share calculation
Serve as the liaison to Carrum’s Finance team to ensure accurate and timely
payments with respect to our partnerships
Manage the contractual aspects of our partners including order forms for new
employer clients adopting Carrum, and amendments to existing contracts as
needed, interfacing with Carrum’s Legal/Contracting department where
appropriate
We’re excited about you because…
5+ years of experience in the healthcare industry in ecosystem and/or health
plan project/product management, account management, operations, and/or
consulting roles
Proven track record of managing and growing complex, high-value partnerships,
ideally within value-based care or digital health solutions.
Exceptional communication, presentation, and organizational skills, with the
ability to engage with and influence stakeholders across all levels, both
internally and externally.
Deep understanding of the healthcare ecosystem, including health plan / TPA
operations, decision-making processes and strategic priorities.
Highly detailed-oriented, extremely organized and results-driven; exceptional
at creating process and structure. Strong operational and reporting prowess.
Strong analytical skills and the ability to use data for storytelling and
driving decision-making.
Entrepreneurial spirit; not afraid of ambiguity, ability to innovate, think
outside the box, and solve problems creatively and strategically
Experience working in fast-paced environments with aggressive deadlines and
cross-functional collaboration.
Are self-motivated; a go-getter that proactively looks to make things better
rather than waiting for marching orders
Passion about Carrum Health’s mission to make healthcare more affordable and
consumer-centric
Why you’ll love working with us...
We’re a hard-working, humble, and compassionate group motivated to solve the
hard problems in healthcare today. You’ll work with talented, experienced
co-workers from companies like Booz & Company, Teladoc, Hinge Health,
Accolade, Angi, and Optum.
We champion a collaborative environment where team members can be autonomous,
receive support and healthy feedback, and bring their authentic selves to
work.
We carve out time to celebrate our successes and have fun. We’re a
remote-first company with employees all over the United States. We offer
holistic employee support with flexible working hours, generous time off,
paid parental leave, opportunities to connect virtually and in-person, and
more.
We embrace our team’s diversity of thought, experience, and interests and
know that doing so makes us stronger as a company. Carrum has an active
employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee
alongside several employee resource groups (ERGs) that support parents,
women, and various underrepresented groups.
You’ll feel proud that the work you do each day directly impacts people’s
lives in big and meaningful ways.
Carrum is remote-first, but we believe the best work often happens in person.
This role may include occasional travel for team offsites, client events, or
company gatherings.
Other benefits:
Stock option plan and performance bonus for eligible employees
Flexible schedules and remote work
Chicago and San Francisco offices available as an option
Flexible PTO, within reason
Summer Fridays (sign off @ 1pm local time)
15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum
Health Day
Annual holiday shutdown in December
Paid parental leave
Health, vision, and dental insurance
Employee Assistance Programs (EAP)
401K retirement plan
About Carrum
Carrum Health’s mission is to change how we pay for and deliver specialty care.
We offer self-insured employers and plan sponsors a value-based specialty care
platform that connects their members with a rigorously vetted network of
specialty care providers. Carrum’s transparent, all-inclusive bundled pricing,
award-winning technology, and dedicated care navigation team help lower costs
for both members and employers while delivering a superior member experience.
Carrum is independently validated to reduce unnecessary procedures by as much as
30%, lower readmissions by 80%, and save employers up to 45% per episode of
surgical care. Learn more at carrumhealth.com [http://carrumhealth.com].
Since launching in 2014, we’ve partnered with top-quality providers across the
nation including Cleveland Clinic, Johns Hopkins, Mayo Clinic, Stanford Health
Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured
employers including Fortune 50 companies, such as United Airlines, US Foods, and
Prudential, and public sector clients such as the States of Maine, Nevada,
Tennessee, and Self-Insured Schools of California.
The impact of our platform has been validated by a landmark RAND Corporation
study [https://www.healthaffairs.org/doi/full/10.1377/hlthaff.2020.01488],
honored with prestigious awards
[https://www.hbs.edu/news/releases/carrum-health-wins-health-acceleration-challenge]from
institutions like Harvard Business School & Harvard Medical School, and featured
as a Harvard Business School case study
[https://www.hbs.edu/faculty/Pages/item.aspx?num=51867].
As a recognized digital health leader, Carrum is frequently covered by national
media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los
Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M
from top-tier investors including OMERS, Tiger Global Management, Revelation
Partners and Wildcat Ventures, we’re only scratching the surface of our
opportunity. Come join us.
Carrum Health is an equal opportunity employer and encourages all applicants
from every background and life experience.
A Note on Recruitment Safety: To protect yourself against recruitment fraud,
please note that Carrum Health will only communicate via an @carrumhealth.com
[http://carrumhealth.com] email address. We do not conduct interviews via text
or messaging apps, nor do we ever request financial information or fees during
the hiring process. All authentic job openings are posted at
carrumhealth.com/careers
[https://www.google.com/search?q=https%3A%2F%2Fcarrumhealth.com%2Fcareers]. If
you are unsure about the legitimacy of a communication, please verify it via
talent@carrumhealth.com [talent@carrumhealth.com].