Company: EXLService.com, LLC
Location: New York, NY
Position Title: Senior Manager, OneTrust Development – Consent &
Preference
Serve as the enterprise owner for the Consent & Preference Management platform,
defining the long-term roadmap and ensuring alignment with privacy, marketing,
data governance, and technology strategies. Partner with senior stakeholders
across Legal, Marketing, IT, and Data teams to establish scalable, compliant
processes that support global privacy frameworks. Lead the development and
adoption of best practices for managing user consent, preferences, and
communication choices across all digital touchpoints. Architect, design, and
oversee the end-to-end implementation of OneTrust Consent and Preference
Management solutions. Translate organizational requirements into scalable
platform configurations, advanced workflows, and customized modules for global
use cases. Govern the configuration of consent UI/UX elements (e.g., banners,
forms, templates) to ensure regulatory compliance and a consistent user
experience. Ensure the integrity, accuracy, and auditability of consent records
throughout the full user lifecycle.
RESPONSIBILITIES
Lead the design, development, and optimization of data connectors between
OneTrust and major ESPs (Salesforce Marketing Cloud, Eloqua, Mailchimp,
etc.).
Ensure seamless, compliant, and real-time data flows to support segmentation,
marketing automation, and communication governance. Oversee issue resolution,
root-cause analysis, and continuous improvement initiatives related to
cross-system integrations.
Establish policies and frameworks for automated consent updates and
preference synchronization across enterprise platforms.
Direct the development and maintenance of APIs, webhooks, and automation
frameworks supporting consent data exchange across internal and third-party
systems.
Collaborate with enterprise architects to ensure integrations follow best
practices for security, scalability, and data quality.
Lead technical evaluations and drive adoption of new OneTrust features,
modules, and capabilities.
Partner with Legal and Privacy teams to ensure all configurations and
processes fully adhere to GDPR, CCPA, and emerging global privacy laws.
Establish governance frameworks for ongoing compliance and readiness for
audits, including robust audit trails and reporting structures.
Stay ahead of regulatory and industry changes, ensuring the OneTrust
environment continuously evolves to meet new requirements. Monitor platform
performance, integration health, and consent data accuracy, driving
enhancements and long-term scalability.
Develop dashboards and analytics to provide senior leadership visibility into
consent status, user preferences, compliance posture, and communication
performance.
Identify strategic opportunities to improve user experience, operational
efficiency, and multi-system data alignment.
Create and maintain comprehensive documentation for platform architecture,
data flows, configurations, and integration standards.
Provide leadership, training, and guidance to technical and business users to
maximize adoption and value of OneTrust solutions.
Mentor team members and support skill development in privacy technologies,
integrations, and compliance frameworks.
Position may work at various and unanticipated worksites throughout the
United States. Telecommuting permitted.
QUALIFICATIONS
Requires Bachelor’s degree in Computer Science, Information Technology,
Information Management, or a directly related field plus three (3) years of
related professional experience.
Experience must include: three (3) years of experience with the following:
Experience as a Senior OneTrust Developer, Architect, or Technical Lead, with
a strong focus on Consent & Preference Management at enterprise scale.
Managing multi-system integrations, especially with major email service
providers (Salesforce Marketing Cloud, Mailchimp, Eloqua, etc.).
Knowledge of global privacy regulations (GDPR, CCPA, CPRA, etc.) and their
technical application within enterprise systems.
APIs, webhooks, middleware, and integration architectures for synchronizing
consent and preference data.
Relevant programming/scripting languages such as JavaScript, SQL, or similar
tools for OneTrust customization.
Troubleshooting complex integration issues, ensuring accuracy, consistency,
and system reliability.
Alternatively, the employer also accept a Master’s degree in Computer Science,
Information Technology, Information Management, or a directly related field plus
one (1) years of related professional experience in lieu of a Bachelor’s degree
plus three (3) years of described experience.
Experience must include: one (1) year of experience with the following:
Experience as a Senior OneTrust Developer, Architect, or Technical Lead, with
a strong focus on Consent & Preference Management at enterprise scale.
Managing multi-system integrations, especially with major email service
providers (Salesforce Marketing Cloud, Mailchimp, Eloqua, etc.).
Knowledge of global privacy regulations (GDPR, CCPA, CPRA, etc.) and their
technical application within enterprise systems.
APIs, webhooks, middleware, and integration architectures for synchronizing
consent and preference data.
Relevant programming/scripting languages such as JavaScript, SQL, or similar
tools for OneTrust customization.
Troubleshooting complex integration issues, ensuring accuracy, consistency,
and system reliability.
40 hours/week, 9:00am-5:00pm, Salary range: $132,000 to $135,000 per year.
To apply: Send resume and cover letter to us.careers@exlservice.com. Must cite
job title and code EXL91 in response. This notice is subject to ExlService.com,
LLC's employee referral program. EEO/Minorities/Females/Vets/Disabilities.