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About Brighthush
Brighthush is a trailblazing technology company that empowers the mining, exploration, and mineral processing sectors with cutting‑edge software solutions. Founded in 2012, we have grown into a global leader, delivering data‑driven insights that help our customers make faster, safer, and more profitable decisions. Our flagship platform integrates geological data, drilling results, and operational workflows into a single, intuitive interface, enabling teams to unlock the full value of their assets.
At Brighthush, we believe that technology should amplify human expertise, not replace it. That philosophy drives our culture of collaboration, continuous learning, and relentless pursuit of excellence. Whether you’re a seasoned geoscientist, a data analyst, or a customer success professional, you’ll find a place where your contributions matter and your career can thrive.
Why Join Brighthush?
- Impactful Work: You’ll be at the forefront of transforming how mining companies operate, directly influencing the success of high‑value projects worldwide.
- Remote Flexibility: This role is fully remote and open to candidates across the United States, giving you the freedom to work from wherever you perform best.
- Growth & Development: We invest heavily in professional development, offering mentorship, training programs, and the opportunity to lead cross‑functional initiatives.
- Inclusive Culture: Brighthush celebrates diversity, fosters open communication, and encourages every team member to bring their authentic self to work.
- Competitive Compensation & Perks: In addition to a base salary and performance bonuses, we provide comprehensive health benefits, flexible schedules, and a modern, collaborative work environment.
Role Overview
As the Senior Manager, Customer Success at Brighthush, you will own the end‑to‑end customer journey for a portfolio of high‑value accounts across the United States. Your mission is to build trusted relationships, drive adoption of our platform, and ensure that each customer realizes measurable value from their investment. You will collaborate closely with Sales, Product, Engineering, and Operations to align on customer priorities, resolve challenges, and identify growth opportunities.
Key Responsibilities
- Establish and nurture long‑term relationships with key stakeholders, including site champions, technical leaders, and executive decision‑makers.
- Act as the primary point of contact for all customer success matters, ensuring seamless communication and continuity even as personnel change.
- Lead regular touchpoints, site discussions, and business reviews with clear agendas, concise summaries, and actionable next steps.
- Facilitate difficult conversations with empathy, maintaining transparency about risks, delays, and realistic expectations.
- Maintain a shared view of agreed deliverables, owners, dependencies, acceptance criteria, and timelines in our CRM system.
- Proactively communicate any changes, delays, or limitations, providing context and a clear roadmap for resolution.
- Verify technical and operational facts with internal teams before making commitments to customers.
- Follow up on resolutions, ensuring customers understand outcomes and any remaining actions.
- Develop and update success plans aligned with customer priorities, budget cycles, and value metrics.
- Carry forward customer priorities and success criteria from the commercial handoff into delivery and ongoing adoption.
- Align regional Customer Success Leads around shared priorities and consistent follow‑through, coordinating support with Project Management, Operations, Deployment, and Customer Excellence.
- Coach and mentor regional colleagues, sharing best practices and fostering professional growth.
- Deeply understand how customers collect, interpret, and use geological data, identifying adoption barriers and coordinating specialist support.
- Translate customer feedback, adoption evidence, and delivery risks into actionable priorities, balancing impact, urgency, and resource constraints.
- Confirm value with customers through agreed metrics such as geological confidence, workflow efficiency, and decision quality, feeding evidence into renewal and expansion discussions.
- Participate in regional customer meetings, site visits, and industry conferences as required, with travel arrangements tailored to the role.
Essential Qualifications
- Proven experience managing complex B2B customer relationships in mining, technology, or technical services.
- Strong understanding of the mining lifecycle, exploration, and mineral processing fundamentals.
- Excellent interpersonal skills, active listening, empathy, and professional judgment.
- Exceptional written and verbal communication, meeting facilitation, and executive presentation abilities.
- Demonstrated ability to influence cross‑functional teams without direct authority.
- Organized, disciplined follow‑through, and a strong documentation mindset.
- University degree in geoscience, mining, engineering, business, or a related discipline, or equivalent experience.
- Experience with CRM systems (e.g., Salesforce) and data‑driven success metrics.
- Commercial acumen: understanding of customer value drivers, budgets, procurement, and renewal readiness.
Preferred Qualifications
- Experience with geological data workflows, core logging, diamond drilling, and mine operating structures.
- Knowledge of mineral‑processing fundamentals and how ore variability, recovery, throughput, and data quality influence decisions.
- Background in customer success or account management within a SaaS or technology company.
- Track record of driving adoption, retention, and expansion in a B2B environment.
- Comfort with remote collaboration tools and virtual engagement techniques.
Skills & Competencies
- Strategic thinking and the ability to translate customer goals into actionable plans.
- Strong analytical skills to interpret adoption data, customer health scores, and value metrics.
- Conflict resolution and negotiation skills, with a focus on maintaining long‑term relationships.
- Project management capabilities, ensuring timely delivery of commitments.
- Adaptability to changing customer needs and evolving industry trends.
- Team leadership and coaching, fostering a culture of continuous improvement.
Career Growth & Learning Opportunities
At Brighthush, we believe that your career should evolve alongside your passions. As a Senior Manager, Customer Success, you will:
- Lead high‑impact initiatives that shape the future of our product roadmap.
- Mentor junior team members, building a pipeline of future leaders.
- Participate in cross‑functional projects that expose you to product development, engineering, and sales strategy.
- Access to industry conferences, webinars, and training programs to stay ahead of market trends.
- Opportunity to transition into broader leadership roles such as Director of Customer Success or VP of Customer Experience.
Work Environment & Culture
Brighthush thrives on a culture of collaboration, curiosity, and accountability. Our remote teams are connected through:
- Weekly virtual stand‑ups and monthly all‑hands meetings.
- Digital collaboration tools (Slack, Teams, Confluence, Jira).
- Regular virtual coffee chats and informal networking sessions.
- Annual in‑person retreats that bring the entire organization together.
We celebrate achievements, encourage experimentation, and reward innovative thinking. Our inclusive environment ensures that every voice is heard and every idea has the chance to flourish.
Compensation & Benefits
While specific figures vary based on experience, Brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with industry standards.
- Performance‑based bonuses tied to customer success metrics.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Unlimited paid time off and flexible work hours.
- Professional development stipend and access to learning platforms.
- Remote work stipend for home office setup.
- Employee wellness programs and mental health resources.
How to Apply
If you are passionate about driving customer success in the mining and geoscience sectors, and you thrive in a fast‑paced, remote environment, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for Brighthush’s Senior Manager, Customer Success role.
Join us in shaping the future of mining technology and delivering transformative value to our customers worldwide.
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