Welcome to brighthush – Where Innovation Meets Impact
At brighthush, we’re more than a technology leader; we’re a community of creators, problem‑solvers, and visionaries who build solutions that empower millions of customers worldwide. With a legacy that spans centuries, brighthush has evolved from a pioneering industrial brand into a global powerhouse that blends cutting‑edge technology with a deep commitment to sustainability, safety, and community. As we expand our digital footprint, we’re looking for a seasoned engineering leader to spearhead our Customer Identity & Platform Engineering initiatives and help shape the future of secure, scalable, and user‑centric experiences.
Why brighthush?
- Global Reach, Local Impact: Our products and services touch lives across 60+ countries, and every line of code you write will directly influence the experience of millions of customers.
- Innovation at Scale: From cloud‑native microservices to AI‑driven personalization, brighthush is at the forefront of industry 4.0, offering you the chance to work on transformative projects that set new standards.
- Inclusive Culture: Diversity, equity, and inclusion are not buzzwords at brighthush—they’re embedded in our DNA. We celebrate different perspectives and foster an environment where every voice is heard.
- Growth & Learning: With a robust learning portal, mentorship programs, and cross‑functional collaboration, you’ll continuously sharpen your skills and explore new career paths.
- Purpose‑Driven Mission: Beyond business success, brighthush is committed to sustainable practices, community outreach, and volunteerism, giving you the chance to make a positive global impact.
The Role: Senior Manager, Customer Identity & Platform Engineering
As a remote leader on the IT – Customer Engagement team, you will own the end‑to‑end Customer Identity & Access Management (CIAM) platform, backend engineering, and AWS cloud services that power brighthush’s digital ecosystem. Your strategic vision and hands‑on expertise will guide a high‑performing team of software engineers, cloud architects, and product owners, ensuring that our platforms are secure, reliable, and future‑ready.
Key Responsibilities
- Team Leadership & Development: Build, mentor, and inspire a diverse group of engineers and product owners, fostering a culture of collaboration, accountability, and continuous improvement.
- Technology Roadmap: Define and execute a forward‑looking roadmap for CIAM, backend services, and shared platform capabilities that align with brighthush’s business objectives.
- Secure Backend Architecture: Design, develop, and operate robust microservices, APIs, and data pipelines that support web, mobile, and IoT experiences while meeting stringent security and privacy standards.
- Cloud‑Native Excellence: Lead the design and operation of scalable, resilient, and cost‑efficient solutions on AWS, leveraging services such as ECS/EKS, Lambda, RDS, DynamoDB, and CloudFront.
- Platform Reusability: Create reusable platform components and services that enable rapid delivery across multiple product teams, reducing duplication and accelerating time‑to‑market.
- DevSecOps & Automation: Champion best practices in CI/CD, automated testing, observability, and performance monitoring, ensuring high quality and rapid feedback loops.
- Cross‑Functional Collaboration: Partner with Product Management, Digital Experience, Cybersecurity, Enterprise Architecture, and Data teams to translate business needs into scalable technical solutions.
- Compliance & Governance: Ensure all identity, access, and data handling processes comply with GDPR, CCPA, and other regulatory frameworks, safeguarding customer trust.
- Modernization & Debt Reduction: Identify technical debt, propose modernization initiatives, and drive continuous improvement to enhance engineering efficiency.
- Culture & Mentorship: Foster an inclusive, growth‑oriented environment where engineers feel empowered to innovate, experiment, and learn.
Essential Qualifications
- 10+ years of progressive experience in software engineering, backend development, or platform engineering, with a proven track record of leading high‑performing teams.
- Deep expertise in CIAM technologies, including OAuth 2.0, OpenID Connect (OIDC), SAML, and modern identity platforms.
- Hands‑on experience designing and building cloud‑native backend applications, RESTful APIs, distributed systems, and microservices.
- Proficiency in AWS services such as EC2, ECS/EKS, Lambda, RDS, DynamoDB, SQS, SNS, CloudWatch, and CloudTrail.
- Strong background in Kubernetes, containerization, and modern cloud architecture patterns.
- Solid understanding of secure software development practices, threat modeling, and privacy regulations (GDPR, CCPA).
- Demonstrated ability to lead cross‑team technical initiatives while balancing business priorities with engineering excellence.
- Collaborative leadership style with a passion for coaching, mentoring, and building high‑impact teams.
Preferred Qualifications
- Experience with CIAM solutions such as Okta, Auth0, or Azure AD B2C.
- Background in data‑driven identity analytics and user behavior modeling.
- Knowledge of compliance frameworks beyond GDPR/CCPA, such as ISO 27001 or SOC 2.
- Experience scaling platforms to support millions of concurrent users.
- Familiarity with serverless architectures and event‑driven design.
Core Skills & Competencies
- Strategic Thinking & Visionary Leadership
- Technical Architecture & System Design
- Cloud Engineering (AWS, Kubernetes, Serverless)
- Identity & Access Management (OAuth, OIDC, SAML)
- DevSecOps & Continuous Delivery
- Security & Compliance (GDPR, CCPA, ISO 27001)
- Data‑Driven Decision Making
- Communication & Stakeholder Management
- Mentorship & Talent Development
Career Growth & Learning Opportunities
At brighthush, your career path is not linear—it’s a dynamic journey. As Senior Manager, you’ll:
- Lead strategic initiatives that shape the future of our digital ecosystem.
- Collaborate with senior executives to influence product strategy and technology direction.
- Expand your expertise across cloud, security, and product domains.
- Participate in leadership development programs and executive mentorship.
- Explore lateral moves into product management, enterprise architecture, or global technology strategy.
Work Environment & Culture
Our remote-first culture empowers you to work from anywhere in the USA while staying connected to a vibrant, global community. You’ll enjoy:
- Flexible work hours that respect work‑life balance.
- Regular virtual team events, hackathons, and knowledge‑sharing sessions.
- A culture that celebrates experimentation, learning from failure, and celebrating successes.
- Access to cutting‑edge tools, cloud credits, and a generous budget for personal development.
- Inclusive policies that support diverse backgrounds, identities, and perspectives.
Compensation, Perks & Benefits
While the exact salary will be determined based on experience and location, the base range for this role is $110,600 – $178,000 annually. In addition to competitive pay, brighthush offers:
- Comprehensive medical, dental, vision, and life insurance.
- Disability coverage and a robust 401(k) plan with company match.
- Employee Stock Purchase Plan (ESPP) to share in our success.
- Generous paid time off, holidays, and personal days.
- Tuition reimbursement and access to our digital learning portal.
- Wellness programs, mental health resources, and flexible spending accounts.
- Discounts on brighthush products and partner offerings.
- Annual merit increases and performance‑based bonuses.
Ready to Shape the Future?
If you thrive on solving complex problems, leading high‑impact teams, and building secure, scalable platforms that touch millions of lives, we want to hear from you. Join brighthush and become part of a legacy that blends innovation, purpose, and community. Apply today and help us build the next generation of digital experiences that empower makers, doers, and everyday heroes worldwide.
Note: This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN, etc.).
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