About Sound
Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a
nationally respected, physician-led medical group practicing in 400+ hospitals
across 45 states. Our team of 4,000+ clinicians and 1,000+ business
professionals across the country is united by one mission: to build exceptional
clinical partnerships that unlock quality, affordable, dignified care for
everyone – no matter who they are or where they live. With physician-led
clinical teams and more than two decades of operational expertise, we’ve refined
what it takes to consistently deliver exceptional care in hospital medicine,
emergency medicine, critical care, anesthesia, and telemedicine.
Why join us?
A remote-first culture that values flexibility and collaboration
Opportunities to grow your career while making a real impact
A team that champions inclusivity, innovation, and excellence
Whether working virtually or onsite at one of our practices, you’ll be part of a
purpose-driven organization shaping the future of healthcare.
About the Role
We are seeking a highly experienced Senior Manager, Business Analysis, for a
contract-to-hire opportunity within our Portfolio Management team. This role is
ideal for a seasoned business analysis leader who can think strategically,
operate hands-on, and support complex cross-functional business and technology
initiatives from discovery through delivery.
The successful candidate will bring 10+ years of progressive experience in
business analysis, process improvement, solution design, consulting, or related
disciplines, preferably in healthcare or another complex, matrixed organization.
Experience with enterprise applications, systems integrations, data flows,
process redesign, portfolio or project delivery, SDLC, and agile ways of working
is strongly preferred.
We’re looking for an action-oriented, detail-driven problem solver who is
comfortable navigating ambiguity, translating business needs into actionable
requirements, and guiding stakeholders toward alignment, decisions, and adoption
of practical solutions.
This role will partner across clinical, operational, technology, and central
services teams to help mature the business analysis function and team while
directly supporting high-impact enterprise initiatives.
The Details
This is a full-time, contract position with the potential for future conversion
to a permanent position, subject to business needs and organizational approval.
Applicants must be authorized to work in the United States without the need for
current or future employer-sponsored work authorization.
Essential Duties and Responsibilities
Lead the business analysis function for the Portfolio Management team,
establishing standards, methodologies, governance, templates, and best
practices for requirements management, process documentation, solution
design, and business analysis deliverables.
Partner with business and technology leaders to identify business needs,
process gaps, and operational challenges through discovery sessions,
stakeholder interviews, root-cause analysis, and business process
assessments.
Lead cross-functional discovery workshops, process mapping sessions, and
requirements discussions to build alignment, resolve competing priorities,
and drive informed decision-making.
Drive process improvement and workflow redesign efforts for strategic
initiatives, applying Lean, Six Sigma, or similar continuous improvement
methodologies to deliver measurable business outcomes.
Lead business analysis efforts for complex, cross-functional initiatives by
evaluating business processes, systems, data flows, and technology
capabilities; defining current and future state processes; and partnering
with technical teams to recommend solutions that best meet business needs.
Partner closely with architects, developers, product managers, data teams,
and technology leaders to ensure business requirements are translated into
scalable, technically feasible solutions aligned with enterprise standards.
Facilitate requirements and solution workshops, documenting business
requirements, functional specifications, business rules, user stories,
acceptance criteria, interface requirements, workflow documentation, and
other business analysis artifacts to support successful solution delivery.
Lead requirements elicitation, analysis, prioritization, validation, and
traceability throughout the project lifecycle, ensuring business objectives
remain aligned with delivered solutions.
Analyze operational and business data to identify trends, quantify
opportunities, validate business cases, support decision-making, and measure
the effectiveness of implemented solutions.
Provide project leadership for initiatives tied to business analysis and
process improvement work, including managing scope, timelines, risks,
dependencies, and stakeholder communications for small- to medium-sized
efforts.
Serve as a trusted advisor and primary liaison between senior executives,
business stakeholders, and technical teams, communicating recommendations,
tradeoffs, and implementation considerations clearly to audiences at all
organizational levels.
Develop and maintain high-quality business analysis artifacts, including
business cases, current and future state process maps, requirements
documentation, user stories, testing strategies, and change management plans.
Partner with business stakeholders and delivery teams to define acceptance
criteria, coordinate User Acceptance Testing (UAT), validate delivered
solutions, and ensure business needs and expected outcomes are achieved.
Define success measures and partner with business leaders to evaluate
solution outcomes, benefits realization, and continuous improvement
opportunities following implementation.
Evaluate opportunities to leverage automation, artificial intelligence,
analytics, and other emerging technologies to improve business processes and
organizational effectiveness.
Lead organizational change management activities that support process and
technology adoption, including stakeholder engagement, communication
planning, impact assessments, and transition readiness.
Support portfolio intake, strategic planning, and project prioritization by
assessing business value, solution complexity, organizational readiness,
implementation risks, resource impacts, and cross-functional dependencies.
Monitor adherence to business analysis standards and quality expectations
across strategic initiatives and continuously improve methodologies,
templates, and practices.
Build, mentor, and ultimately lead a growing team of business analysts by
establishing performance expectations, coaching team members, conducting
quality reviews, and fostering continuous professional development.
Support annual budgeting, workforce planning, and resource forecasting for
the business analysis function in partnership with Portfolio Management
leadership.
A successful candidate will have a demonstrated track record of a combination of
these values, knowledge, experience and competencies:
Values
Strategic thinker: Demonstrates the ability to look at the big picture and
proactively develop a plan of action.
Collaborative: Demonstrates the ability to work well with others to
accomplish a goal and get the work done; takes opinions of others into
consideration; includes others in the decision-making process
Trustworthy: Demonstrates a high degree of integrity; keeps confidences; does
what they say they will do.
Driven: Motivated to succeed and get things done at a high level of
achievement.
Open-minded: Willingness to listen and take different opinions and approaches
into consideration; willingness to change their mind after an initial
judgment or decision; embraces others who are different and bring different
perspectives
Knowledge, Skills, and Abilities
Demonstrated experience leading business analysis efforts for large,
cross-functional business and technology initiatives from discovery through
implementation and operational adoption.
Proven expertise in business process analysis, process improvement, and
workflow redesign using Lean, Six Sigma, or comparable continuous improvement
methodologies.
Strong experience eliciting, documenting, and managing business and
functional requirements, including process models, business rules, user
stories, acceptance criteria, and solution documentation.
Experience partnering with technical teams to define business requirements
and support the design and implementation of technology-enabled solutions,
including a general understanding of systems integrations, data flows, and
enterprise applications.
Strong analytical skills with the ability to interpret business and
operational data, develop business cases, and make data-driven
recommendations.
Strong understanding of project and portfolio management principles with
experience partnering across the full solution delivery lifecycle.
Experience facilitating executive workshops, stakeholder interviews, and
cross-functional solution discussions while effectively influencing
decision-making at all organizational levels.
Experience mentoring, coaching, or leading business analysts, with
demonstrated ability to establish standards, develop team capabilities, and
build a high-performing business analysis function.
Strong understanding of healthcare operations, clinical, revenue cycle,
payer, or corporate business processes preferred.
Exceptional written, verbal, facilitation, and stakeholder management skills
with demonstrated success partnering with senior executives, business
leaders, and technical teams.
Skilled in translating ambiguous business problems into clear, actionable
business requirements and practical technology-enabled solutions.
Strong command of business analysis methodologies, process improvement
techniques, and process mapping tools.
Strategic thinker with strong analytical, critical-thinking, and
problem-solving abilities.
Able to move fluidly between hands-on analysis, strategic planning, and
enterprise process improvement.
Strong understanding of enterprise applications, systems integration
concepts, data flows, and modern technology delivery practices.
Effective people leader with emotional intelligence to mentor, coach, and
develop a high-performing business analysis team.
Proficient in Microsoft Office Suite, including Visio or comparable process
mapping tools; familiarity with SQL, relational databases, or business
intelligence tools is a plus.
High emotional intelligence with the ability to build consensus, facilitate
collaboration, and influence outcomes without formal authority.
Education and Experience
Bachelor's degree in Business Administration, Healthcare Administration,
Information Technology, or a related field; MBA or equivalent advanced degree
preferred.
10+ years of progressive experience in business analysis, process
improvement, solution design, or consulting, preferably within healthcare or
another complex, matrixed organization.
PMP, CBAP (Certified Business Analysis Professional), Lean Six Sigma Green
Belt/Black Belt, PMI-PBA, or similar professional certification preferred.
Pay Range
Compensation for this position ranges from $70-$90 per hour, depending on
experience, qualifications, and geographic location.
Sound Physicians is an Equal Employment Opportunity (EEO) employer and is
committed to diversity, equity, and inclusion at the bedside and in our
workforce. Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, gender identity,
sexual orientation, age, marital status, veteran status, disability status, or
any other characteristic protected by federal, state, or local laws.
This job description reflects the present requirements of the position. As
duties and responsibilities change and develop, the job description will be
reviewed and subject to amendment.