ADP is hiring a Senior Learning Consultant. We will be considering remote
candidates in the US for this opening.
In this role, you will have an opportunity to learn strong facilitation skills
that will help you in having a major impact for our associate and client
learners. You will grow in functional knowledge of ADP products and
processes. Through consulting with learners and partners, you will grow in
your ability to have direct, effective impact.
What you’ll do:
Delivery: Deliver functional, technical, and/or soft skills training to
associates and clients. This may include new hire orientation and/or any
rotational associate training, and all product curricula, enhancement product
curricula, and associated process and soft skill training as a result of a
new system release, a new job tool or process, as well as role specific
process changes Apply adult learning theory and facilitation techniques to
manage group and individual dynamics and learning styles to ensure the
success of each learner. Respond to participant questions and elaborate on
training content using knowledge of products, business processes, and roles
and responsibilities. Deliver core orientation and service skills training
programs in addition to product training. Demonstrate additional skill using
the available delivery tools when delivering virtual training; has the
ability to train more complex topics in a single portfolio or topics that are
across businesses and multiple portfolios
Effectiveness: Consults with instructional designers on curricula
effectiveness and makes recommendations on changes to existing classes and
the development of new classes to enhance associate performance and client
experience. Identify opportunities to integrate curriculum among products as
well as opportunities to blend curriculum among products as well as
opportunities to blend curriculum to enhance scalability and operational
efficiencies.
Functional Knowledge: Keep up-to-date and proficient on products and
processes used by Enterprise Learning to facilitate training (ie. Virtual
training tools), prep the classroom, (ie. Desktop imaging/cleanup tools) and
enroll and track course enrollment (ie. Learning Management System). Keep
up-to-date and proficient on ADP's products and services. Maintain all
relevant certifications to products and services. Keep abreast of the latest
industry trends in regards to service skills, communications skills, and
facilitation skills.
Consulting: Understand associate performance goals and consult with
associates on how to best apply tools and processes to efficiently and
effectively perform their roles. May provide feedback to participants’
managers, the Learning Business Partner, or Enterprise Learning leadership on
skill gaps that exist within the business group or job function and recommend
solutions for bridging gaps. Where applicable, understand client business
needs and consult with clients on how to best utilize products and services
to meet the business need. This includes a thorough understanding of
technical best practices to optimize the system performance.
Coach/Mentor: Coach and mentor team members. Mentor and certify new
associates on understanding of product knowledge and integration points.
Mentor new associates on facilitation skills and best practices as well as
product knowledge and functionality.
Administrative: Perform administrative responsibilities such as Learning
Management System tasks, class survey distribution, completion of monthly
status reports, and time tracking responsibilities.
TO SUCCEED IN THIS ROLE: Requirements
A strong understanding of Workforce Management (Time & Attendance,
Scheduling, Absence, Compliance) software.
Experience implementing and/or training Workforce Management or HCM systems.
3+ years’ experience working with, implementing, or training WorkForce
Software products and processes
Minimum 3-5 years' experience with databases, SQL, JavaScript and formula
languages
Familiarity with a report writer such as Crystal Reports or similar.
Experience noted above, OR
Military experience where skills including teamwork, adaptability, organization,
and follow-through will help you build team and client relationships, identify
solutions, and achieve success.
Qualifications
Preferred Qualifications
You will need entry-level experience in training, service, implementation or
equivalent knowledge/experience with pertinent HCM products/solutions. Other
things that will set you apart:
Degree in Education, Instructional Design, Human Resources
Knowledge of Cognition, adult learning, instructional design and delivery
theories.
Experience using MS Teams or other virtual delivery tools.
Aptitude to quickly pick up and learn new content and skills.
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