Overview
Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.
POSITION SUMMARY:
The Senior IT Systems Analyst is responsible for the development, configuration, continuous improvement and support for hospital system applications, primarily Epic Orders & Epic Bugsy (Infection Prevention). The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications.
Responsibilities
• Translate best practices in hospital, clinical, quality & accreditation standards into application and workflow designs.
• Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.
• Provides ongoing analysis, technical and functional support for systems throughout the organization.
• Independently manages assigned project tasks to remain on track with timelines; proactively communicates risks, delays and issues.
• Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.
• Represents application area in operational meetings at corporate, service line and facility levels.
• Mentors teammates in application design and support.
• Leads testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner.
• Participates in business continuity planning and assists with the development of disaster recovery measures.
• Participates in after-hours support On-Call rotation.
Qualifications
Required Qualifications
• 4 years of experience in applicable business area (clinical, operational or IT systems support).
• BA/BS degree or equivalent.
• Applicable certification – Epic Orders, Epic Bugsy Infection Control, or Epic ClinDoc
• Knowledge of provider, ancillary staff and/or infection control workflows and best practices.
• Experience in data analysis and report generation with infection control metrics.
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
• Strong understanding in the areas of application technology and system design.
• Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan).
• Excellent oral and written communication skills.
Preferred Qualifications
• 3 years of experience working within Information Technology implementing and supporting applications
• Experience working in a healthcare environment, particularly infection control, clinical informatics or healthcare IT
• Experience with regulatory reporting and regulatory requirements in applicable clinical area.