Job Description:
• Manage and resolve a variety of help desk tickets
• Solve escalated complex issues with clear documentation and recommendations
• Support a fully remote workforce through ticketing systems, messaging platforms, and video support sessions
• Manage users across Microsoft 365, Google Workspace, JumpCloud, Slack, Zoom, and other business applications
• Manage user access, group memberships, MFA, passwords, and SSO permissions
• Configure, deploy, track, and recover company devices while maintaining accurate asset records
• Investigate and report security-related activities, including phishing reports, access reviews, and endpoint security support
• Create and maintain knowledge base articles, runbooks, and user documentation
• Identify recurring issues and recommend process, automation, and support improvements
• Contribute to initiatives involving identity management, Zoom administration, networking, endpoint management, AI-driven support workflows, and future infrastructure projects
Requirements:
• 3–5 years of experience in IT support, help desk, desktop support, or a related technical role
• Experience supporting Windows and macOS environments
• Familiarity with Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, or similar platforms
• Strong troubleshooting, problem-solving, and customer service skills
• Excellent written and verbal communication abilities
• Ability to explain technical concepts clearly to non-technical users
• Strong attention to detail and ability to follow structured processes
• Demonstrated ability to research issues independently before escalating
• Experience using or willingness to adopt AI tools to improve efficiency and problem solving
• Ability to thrive in a remote work environment with reliable internet access
• Candidates must be eligible to work in the U.S. without sponsorship or visa
• Candidates must reside in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Mexico, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin
• Identity and access management experience
• SSO, SAML, OIDC, or SCIM provisioning knowledge
• MDM or endpoint management experience, including JumpCloud, Intune, or Jamf
• Zoom administration or Zoom Contact Center experience
• Networking knowledge and troubleshooting experience
• Procurement or vendor management experience
• Endpoint security experience with CrowdStrike or Microsoft Defender
• Scripting or automation experience using PowerShell, Bash, Python, Google Apps Script, or Power Automate
• Experience supporting distributed or remote teams
• Experience improving knowledge bases, documentation, or support processes
• Successful completion of an online assessment, interviews, and criminal background check
Benefits:
• Clear path for growth into systems administration, security, identity management, automation, and IT leadership roles
• AI-assisted workflows and opportunities to continuously learn new technologies
• Direct hire position
• Remote work arrangement
• Criminal background check required prior to employment