About the Client
Our client is a European-based company specializing in cloud infrastructure, supporting customers globally.
Role Overview
We are looking for a Senior IT Support Engineer to help ensure reliable service and an excellent customer experience across cloud infrastructure services. You will work alongside a team of experienced engineers to monitor systems, troubleshoot technical issues, and coordinate escalations when needed.
Key Responsibilities
Provide timely and professional technical support to customers through live chat and email.
Monitor infrastructure and services to help maintain system availability and service continuity.
Investigate, troubleshoot, and resolve technical issues across servers and infrastructure environments.
Escalate complex issues to the appropriate technical teams when required.
Work closely with network engineers, system administrators, and developers to diagnose and resolve complex technical problems.
Assist with identifying recurring issues and contribute to improvements in operational processes and service reliability.
Required Qualifications & Experience
At least 2 years of experience in IT support, technical support, or systems administration.
Hands-on experience working with Linux server environments.
Good understanding of server hardware components, including RAM, CPU, power supply units, motherboards, and storage devices, as well as their configurations.
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills.
Willingness to work on rotating shifts as required.
Nice-to-Have Skills
Strong understanding of Linux system fundamentals, including: Boot processes, filesystems, storage configuration (e.g. RAID, fstab)
Experience diagnosing and resolving network configuration issues.
Additional experience with Windows server environments is a plus.
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