Senior IT Operations Analyst
Do you enjoy leading IT operations that support mission-critical government
payment systems?
Are you experienced managing incident response, operational processes, and
system stability within regulated or high-availability environments?
About the Role:
The Senior IT Operations Analyst serves as a key subject matter expert
overseeing operational processes, production support, and service delivery for
government payment platforms. This role ensures the stability, availability, and
compliance of critical payment systems by leading day-to-day operations,
coordinating cross-functional teams, and driving continual improvement across
incident, problem, change, and release management.
The ideal candidate is highly organized, demonstrates strong ownership, and
brings deep experience in IT operations within regulated or high-availability
environments.
Responsibilities:
• Overseeing daily operational activities for government payment platforms to
ensure tasks are completed accurately, efficiently, and on schedule.
• Maintaining comprehensive operational documentation to support process
consistency and compliance requirements.
• Implementing, maintaining, and monitoring quality controls and change
management processes to ensure SOC compliance, operational readiness, and system
availability.
• Partnering with business units, project management, development, and
infrastructure teams to resolve incidents and service requests efficiently.
• Facilitating clear communication across development, QA, and infrastructure
teams to support adherence to established processes and operational standards.
• Collaborating with security teams to ensure vulnerabilities are addressed in
alignment with CISO policies and timelines.
• Leading major incident response efforts, including managing incident bridge
calls and ensuring timely engagement of required resources.
• Participating in problem management reviews, synthesizing key learnings, and
driving corrective and preventive actions.
• Developing impact statements, maintaining accurate operational records, and
ensuring data hygiene across operational tools.
• Collaborating with product teams to support development initiatives that
improve operational efficiency and reliability.
• Supporting release readiness and operational acceptance activities with
cross-functional stakeholders.
• Maintaining compliance with corporate training, time attestation, and internal
governance requirements.
• Providing after-hours on-call support and responding to operational
escalations as needed.
• Demonstrating the organization’s core values in all operational activities and
leadership behaviors.
Requirements:
• Demonstrate 8+ years of experience in IT Operations, Production Support, or IT
Project Management within enterprise environments.
• Apply experience with ITIL processes, including incident, problem, change, and
release management.
• Analyze complex technical issues and communicate them effectively to both
technical and non-technical audiences.
• Lead and perform effectively in high-pressure environments while maintaining
composure and sound decision-making.
• Utilize knowledge of software delivery lifecycles, operational quality
standards, and regulatory or compliance expectations.
• Demonstrate strong organizational, leadership, and communication skills.
• Earn a bachelor’s degree in Computer Science, MIS, Business Administration, or
a related field (preferred).
• Demonstrate experience in financial services or government payment
environments (preferred).
Flexible Working
At Conduent, we value individuality and flexible working arrangements. In this
role, you can expect:
Remote Work: Enjoy the flexibility of working from home while optimizing your
work-life balance.
Working for You
We offer perks and rewards designed to support you:
Health & Welfare Benefits: Comprehensive plans tailored to your needs,
effective from day one.
Retirement Savings: Robust programs to help you secure your financial future.
Employee Discounts: Access to a wide range of discounts on merchandise,
services, travel, and more.
Career Growth Opportunities: Paths for advancement within a global
organization.
Paid Training: Learn while you earn with award-winning learning platforms.
Paid Time Off: Competitive PTO packages to help you recharge.
Great Work Environment: Join an award-winning culture that values diversity
and inclusion.
Join Us:
At Conduent, we are united by a shared mission. We understand that our success
is driven by the success of our associates. When you join us, you’ll find
opportunities to:
Bring your authentic self to work every day.
Grow and thrive both personally and professionally.
Make a meaningful impact with our clients, in our communities, and for the
millions of people we serve.
With over 50,000 associates in 24 countries, you’ll be part of a global team
that’s shaping the future — for the company and for yourself.
Pay Transparency Laws in some locations require disclosure of compensation
and/or benefits-related information. For this position, actual salaries will
vary and may be above or below the range based on various factors including but
not limited to location, experience, and performance. In addition to base pay,
this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including
health insurance coverage, voluntary dental and vision programs, life and
disability insurance, a retirement savings plan, paid holidays, and paid time
off (PTO) or vacation and/or sick time. The estimated salary range for this role
is (74,690 – 97,000)
Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded: click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to FTADAAA@conduent.com
[FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].