Deacom: Senior Implementation Consultant
ECI is seeking a highly motivated, dynamic, high-energy, hands-on professional to join our Professional Services team to drive project implementations for our Deacom ERP platform.
Our ERP Senior Implementation Consultants act as key resources and points of escalation for each implementation. Their goal is to successfully implement and provide ongoing consulting for customers utilizing Deacom, creating an exceptional customer experience by implementing new strategies, solutions, and processes that lead to successful go-lives.
What You Will Do
Be the primary representative and go-to resource for new customers implementing the all-inclusive ECI Deacom ERP platform.
Lead customer sessions to identify and document current and future business initiatives, gap analysis within current systems and/or processes, and reporting/data analytics requirements.
Understand and deliver upon the ECI Deacom implementation methodology, including:
Requirements gathering through existing process reviews
Systems design and fit-gap analysis
System configuration and setup
Engineering Deacom solutions based on complex customer business requirements
Concept validation and user acceptance testing
Pre-implementation system testing
Data migration and data formatting recommendations
Consulting recap and activity reporting
Drive Key Performance Indicators (KPIs) that help customers understand and continuously improve their business.
Travel to customers throughout the U.S. and Canada, averaging approximately 25% of the time, with travel potentially increasing to as much as 50% during certain project phases, such as go-live and other key customer milestones.
Qualifications
Bachelor's or Master's degree in business, accounting, supply chain, information systems, or equivalent
Strong ERP product knowledge; 3+ years of ERP experience preferred
Prior experience in software implementation or consultation
Understanding of common industry business practices in manufacturing, operations, distribution, and finance
Ability to present complex technical concepts clearly and concisely to users with varying levels of technical expertise, via telephone and in person
Excellent organizational skills, attention to detail, and a self-motivated drive to deliver high-quality work
Excellent presentation and written/oral communication skills
Professional presence suitable for direct client interaction by telephone
Valid driver's license and/or passport for required travel within the US and Canada
Proficiency in Microsoft Office products and Microsoft Windows
Additional Qualifications (Not Required)
Experience working with customers on business process improvement projects
Experience using Microsoft SQL Server queries, views, and stored procedures
APICS/CPIM certification a plus
Prior experience in project management, specifically using MS Project or other project planning tools
Proficiency in MS Visio, designing process mappings and flowcharts to illustrate workflow