Pay Range: $82.00hr - $87.00hr
Job Overview:
The Program Manager is a key leader responsible for managing all new project requests containing technology, evaluating and prioritizing them before they consume funds or resource capacity.
Responsibilities:
- Partner closely with executive leadership, clinicians, and cross-functional teams to evaluate technology opportunities across the enterprise.
- Serve as the central point of contact for new project submissions, requests, and ideas.
- Review incoming requests to ensure business needs, value proposition, cost estimates, impacts, and risk levels are fully documented.
- Formulate and define systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
- Facilitate priority scoring with the appropriate governance committee using models based on strategic alignment, impact, and urgency.
- Coordinate request reviews by governance committees to approve, defer, or reject the project.
- Maintain visibility across the demand lifecycle using ServiceNow.
- Directly manage projects, which includes closely and effectively managing project scope, schedule, budget, and benefit.
Skills:
- Senior-level program management experience with business-critical strategic projects from the conceptual phase through solution implementation and project close.
- Ability to work independently and demonstrate leadership in various situations.
- Apply project management best practices and rigor across all project deliverables and with business units while promoting standards for project management.
- Translate strategies into specific goals, tactics, action plans, and deliverables.
- Provide leadership in the requirements gathering process for both business and technical requirements.
- Facilitate the technical design and build process with multiple partners while ensuring business outcomes of the project are met.
- Facilitate collaboration between the project sponsor, project team members, business stakeholders, and clinical stakeholders.
- Drive day-to-day project operation activities along with project status reporting.
- Proactively identify, manage, and address change management.
- Ensure proper testing and acceptance of solutions with internal, business, and clinical partners as appropriate.
- Lead operational readiness, including transition plans, productivity management during transformations, standard operating procedures, workarounds, and downtime procedures.
- Develop and execute enterprise-level communication plans.
- Deliver on strategic alignment of projects to achieve overarching business objectives for the enterprise.
Qualifications:
- 10+ years of healthcare IT project management experience.
- Solid project management background in a hospital or health system IT environment.
- Demonstrated experience with multiple projects leading business process documentation and business process re-design across multiple functional areas.
- Demonstrated ability to communicate a vision, build relationships, and obtain buy-in.
- Experience with budgeting, including general accounting knowledge of capital versus operating expenses.
- Adept in project financial management and strong working knowledge of accounting principles such as ROI analysis.
- Experience developing business cases.
- Experience with requirements definition and validation.
- Management of RAID logs, including bringing issues and escalations to agreeable resolutions for all stakeholders.
- Ability to effectively manage multiple projects and competing priorities while maintaining attention to detail.
- Strong documentation and artifacts management skills.
- Proven record of delivering projects on time, within budget, and within scope.
- Demonstrated experience with executive-level communications, including creating and presenting materials.
- Ability to execute in a remote workforce environment, developing relationships and achieving desired outcomes.
- PMP certification preferred, but extensive relevant experience will be accepted in lieu of PMP.