About brighthush
brighthush is redefining the future of e‑commerce by blending community, shopping, and entertainment into a single, seamless livestream experience. Backed by leading investors and operating across the United States, Canada, the United Kingdom, Ireland, and Germany, we are the fastest‑growing marketplace in the U.S. over the past two years. Our platform brings together passionate buyers and sellers in dynamic categories such as sports, fashion, video games, and streetwear, all while maintaining rigorous seller vetting and a welcoming community culture.
Why Join brighthush?
At brighthush, we believe that great products are built by people who are curious, action‑oriented, and unafraid to take ownership. Our remote‑first model gives you the flexibility to work from anywhere, while our hubs in key markets keep us connected and collaborative. We value a low‑ego, growth‑mindset culture where high impact is rewarded and every team member’s voice matters.
Role Overview
As a Senior Full‑Stack Software Engineer on the Customer Experience team, you will be at the forefront of designing and delivering the post‑purchase journey for both buyers and sellers. Your work will directly influence key business metrics such as CSAT and DSAT scores, ensuring that every interaction on brighthush feels intuitive, reliable, and delightful.
Key Responsibilities
- Build Core Customer Features: Design, develop, and ship robust backend services and client‑side experiences that enhance order tracking, shipment notifications, and post‑purchase support.
- LLM‑Powered Chat: Implement large‑language‑model‑based chat functionalities to provide instant, context‑aware assistance to users.
- Automation & Classification: Create intelligent classification pipelines and automation flows that streamline seller onboarding, inventory management, and customer support.
- Data‑Driven UX: Work closely with product managers and designers to translate user research into data‑driven design decisions, ensuring a world‑class experience across the product landscape.
- Performance & Reliability: Write clean, maintainable code that scales with our rapidly growing user base, and implement monitoring, alerting, and incident response processes.
- Cross‑Functional Collaboration: Partner with engineering, data science, and operations teams to align on feature priorities, technical debt reduction, and continuous improvement.
- Mentorship & Knowledge Sharing: Guide junior engineers, conduct code reviews, and promote best practices in architecture, testing, and deployment.
Essential Qualifications
- 6+ years of generalist software development experience in high‑growth startups.
- Strong foundation in Python, Elixir, React, JavaScript, Swift (iOS), and Kotlin (Android) – proficiency in any of these is a plus.
- Proven track record of rapidly writing and shipping high‑quality code in an agile environment.
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
- Exceptional product instincts: a user‑first mindset that prioritizes experience over the most technically elegant solution.
- Experience or strong interest in machine‑learning solution development, especially in natural language processing or recommendation systems.
- Comfort with cloud infrastructure (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
- Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to non‑technical stakeholders.
Preferred Qualifications
- Hands‑on experience building LLM‑based chatbots or conversational AI platforms.
- Background in building real‑time data pipelines or event‑driven architectures.
- Familiarity with CI/CD pipelines, automated testing frameworks, and code quality tooling.
- Experience working in a distributed, remote‑first team across multiple time zones.
- Knowledge of e‑commerce domain, particularly live auction or marketplace dynamics.
Skills & Competencies
- Technical Proficiency: Deep understanding of full‑stack development, API design, and database modeling.
- Problem Solving: Ability to dissect complex problems, propose elegant solutions, and iterate quickly.
- Collaboration: Comfortable working with cross‑functional teams and fostering a culture of shared ownership.
- Adaptability: Quick to learn new languages, frameworks, and tools as the product evolves.
- Customer‑Centric Thinking: Empathy for users and a data‑driven approach to improving satisfaction.
- Leadership: Mentoring junior engineers and driving technical excellence across the team.
Career Growth & Learning Opportunities
At brighthush, your career path is shaped by your ambition and impact. We offer:
- Regular mentorship from senior leaders and architects.
- Access to cutting‑edge technologies, including AI/ML research labs and cloud innovation programs.
- Opportunities to lead cross‑functional initiatives, such as product launches or platform migrations.
- Annual learning stipend for courses, conferences, and certifications.
- Clear promotion tracks that reward technical depth, product ownership, and leadership.
Work Environment & Culture
Our remote‑first model means you can work from anywhere, but we also maintain vibrant hubs in the U.S., Canada, U.K., Ireland, and Germany. At brighthush, we celebrate:
- Low‑ego, high‑impact teamwork where ideas are judged on merit.
- A growth mindset that encourages experimentation, learning from failure, and continuous improvement.
- Inclusive, diverse teams that bring a wide range of perspectives and experiences.
- Regular virtual meet‑ups, hackathons, and community events to keep the culture alive.
Compensation & Benefits
For U.S.‑based applicants, the base salary ranges from $178,000 to $235,000 per year, depending on experience and skill level. In addition to competitive pay, we offer:
- Generous stock options to share in the company’s success.
- Comprehensive health insurance (medical, dental, vision) with flexible plans.
- Flexible time‑off policy and company‑wide holidays, including spring and winter breaks.
- Home office setup allowance of $1,000 and a monthly $150 allowance for cell phone and internet.
- Monthly allowances: $450 for food, $500 for wellness, and $5,000 annual allowance toward childcare.
- Family planning benefit: $20,000 lifetime support for adoption or fertility expenses.
- Retirement plans: 401(k) with up to 4% employer match (U.S.) and pension plans for international employees.
- Parental leave: 16 weeks of paid leave plus a month of gradual return to work.
Equal Opportunity Employer
brighthush is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless Apply for this job