```html
About brighthush
brighthush is more than a technology company – it is a movement that is reshaping how Communication Service Providers (CSPs) deliver customer service. By building a next‑generation operating system that unifies billing, operations, automation, and AI, we empower telcos to provide faster, more consistent, and cost‑effective support across voice, chat, and email. Our culture is built on transparency, autonomy, and a relentless focus on building products that solve real customer problems. We are a fully remote, 100 % distributed team that values flexibility, results, and the power of diverse perspectives.
Why brighthush is the Future of AI‑Driven Customer Support
In today’s hyper‑competitive telecom landscape, customers expect instant, accurate, and personalized assistance. Traditional support models are costly and often fail to scale with the volume and complexity of modern inquiries. brighthush bridges that gap by delivering the first turnkey AI agent platform for telcos. Our platform allows CSPs to deploy production‑ready agents that understand their business, handle real customer interactions, and continuously improve with minimal effort. The work is fast‑paced, highly collaborative, and offers the chance to shape the future of AI‑driven customer support.
Day in the Life of a Senior Full‑Stack Engineer at brighthush
Imagine starting your day with a quick stand‑up over a virtual coffee, followed by a deep dive into the AI agent runtime. You’ll iterate on real‑time conversation flows, mentor junior engineers, and collaborate with product managers to translate business requirements into elegant technical solutions. Your evenings might be spent experimenting with the latest large language models (LLMs) or reviewing A/B test results to refine agent behavior. Every day is a blend of hands‑on coding, architectural design, and cross‑functional teamwork.
Key Responsibilities
- Build the core AI agent runtime – design and implement the backbone that powers conversations across voice, chat, and email in multiple languages, integrating real‑time access to brighthush’s APIs for account lookups, billing, plan changes, and more.
- Design the agent configuration experience – create intuitive interfaces that allow CSPs to customize agent behavior, tone, escalation rules, and business logic for their unique needs.
- Develop quality and observability tooling – build dashboards, conversation analytics, and automated evaluation systems that help CSPs understand agent performance and identify improvement opportunities.
- Implement continuous improvement loops – design systems that analyze real customer interactions, surface gaps, suggest enhancements, and validate changes before deployment.
- Integrate with omnichannel infrastructure – connect the agent to voice (telephony/IVR), live chat, email, and SMS so customers can reach the agent wherever they are.
- Establish guardrails and safety layers – ensure the agent stays within approved boundaries, escalates appropriately, and never performs unauthorized actions on customer accounts.
- Contribute to evaluation and testing frameworks – develop automated conversation simulations, regression testing, and A/B testing infrastructure for agent behavior.
- Mentor and coach junior engineers – share best practices, conduct code reviews, and foster a culture of continuous learning.
- Collaborate cross‑functionally – work closely with product managers, data scientists, and customer success teams to translate business requirements into technical solutions.
- Drive architectural decisions – lead the evaluation of new technologies, frameworks, and patterns that can accelerate product delivery and improve system reliability.
- Champion DevOps excellence – design, deploy, and maintain scalable services on cloud platforms, ensuring high availability, low latency, and cost efficiency.
- Champion security and compliance – embed security best practices into every layer of the stack, from data encryption at rest to secure API gateways.
Essential Qualifications
- Hands‑on experience with LLMs, prompt engineering, and AI agent design – you’ve built agentic systems that take real actions and can be deployed at scale.
- Strong intuition for AI product design – you think about failure modes, edge cases, and user trust, and you can translate those insights into robust product features.
- Proven experience building with coding agents – you have a track record of integrating advanced AI models into production workflows that interact with external services.
- Self‑driven exploration of AI tools, frameworks, and patterns – side projects, open‑source contributions, or experimentation with new models demonstrate your curiosity and initiative.
- Minimum 5 years of TypeScript experience – you write clean, maintainable code that scales across teams and products.
- Solid background in DevOps and cloud infrastructure – you can design, deploy, and maintain scalable services on AWS, GCP, or Azure.
- Experience with React and Node.js – you build responsive UIs and robust back‑ends that serve millions of users.
- Natural drive to turn ambitious ideas into reality – you thrive in a fast‑moving environment and can pivot quickly when priorities shift.
- Team player with impeccable work ethic – you collaborate, communicate, and deliver results while maintaining a positive attitude.
Preferred Qualifications & Nice‑to‑Have Skills
- Experience building voice AI or telephony integrations (IVR, SIP, WebRTC).
- Background in conversation design – structuring multi‑turn dialogues, managing context, and designing escalation flows.
- Familiarity with customer service operations or CSR workflows.
- Interest in AI agent evaluations – hands‑on experience designing or running evals.
- Experience with GraphQL.
- Experience designing serverless systems.
- Interest or expertise in functional programming.
- Knowledge of container orchestration (Kubernetes, Docker Swarm) and CI/CD pipelines.
- Experience with observability tools (Prometheus, Grafana, ELK stack).
Skills & Competencies
- Strong problem‑solving skills and a data‑driven mindset.
- Excellent communication – able to explain complex technical concepts to non‑technical stakeholders.
- Proficiency in asynchronous programming patterns and event‑driven architectures.
- Deep understanding of security best practices, especially in the context of customer data.
- Ability to work independently while maintaining alignment with cross‑functional teams.
- Experience with CI/CD pipelines, automated testing, and performance monitoring.
- Comfort with rapid prototyping and iterative development cycles.
- Leadership potential – ability to mentor, coach, and inspire junior engineers.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the technology we build. You will:
- Lead the design and implementation of cutting‑edge AI systems that directly impact millions of customer interactions.
- Take ownership of a portfolio of features from concept through production, gaining end‑to‑end product ownership.
- Participate in hackathons, internal workshops, and external conferences to stay ahead of industry trends.
- Mentor junior engineers and contribute to a culture of continuous learning.
- Move into senior technical leadership roles such as Principal Engineer, Technical Lead, or VP of Engineering, depending on your interests and strengths.
- Access a curated learning library, AI research papers, and industry reports to keep your skills sharp.
- Opportunity to shape the strategic roadmap of brighthush’s AI platform and influence the future of telecom customer support.
Work Environment & Culture
brighthush is a fully remote, 100 % distributed company that values flexibility, autonomy, and results. Our team is distributed across North America, Europe, and Asia, and we operate on a flexible schedule that respects work‑life balance. We foster an inclusive environment where diverse perspectives are celebrated, and every team member has a voice in shaping our product and culture. Regular virtual coffee chats, quarterly all‑hands meetings, and spontaneous “watercooler” channels keep the community vibrant and connected. We also host quarterly virtual retreats and occasional in‑person meetups to strengthen team bonds and celebrate milestones.
Compensation & Benefits
We offer a competitive salary range of $120,000–$200,000 per year, commensurate with experience and skill set. In addition to base pay, you’ll receive:
- Flexible 25 days of vacation plus additional personal days for well‑being.
- Comprehensive group insurance and health benefits, including mental health support.
- 401(k) matching program to help you plan for the future.
- Professional development stipend for courses, certifications, and conferences.
- Equity options to share in the company’s success.
- Access to cutting‑edge AI research and tools, including internal sandbox environments.
- Regular team retreats and virtual social events to build camaraderie.
- Flexible work hours and a results‑oriented performance model.
How to Apply
If you are passionate about building AI systems that transform customer support for the telecom industry, we would love to hear from you. Submit your resume, a brief cover letter, and any relevant portfolio or code samples that showcase your experience with AI agents and full‑stack development. Highlight projects where you have built or integrated large language models, designed conversational flows, or delivered production‑grade AI services. Please include a short statement about why you are excited to join brighthush and how you envision contributing to our mission.
Join brighthush and Shape the Future of Customer Support
At brighthush, you’ll be part of a small, high‑impact squad that is creating the first turnkey AI agent platform for telcos. You’ll help CSPs deploy production‑ready agents that understand their business, handle real customer interactions, and continuously improve with minimal effort. The work is fast‑paced, highly collaborative, and offers the chance to shape the future of AI‑driven customer support. If you’re ready to take on a challenging role that blends cutting‑edge AI research with real‑world impact, apply today and become a key driver of innovation at brighthush.
``` Apply for this job