Introduction
Welcome to nexahire, the trailblazer redefining the future of commerce. As the largest livestream shopping platform across North America and Europe, nexahire blends community, shopping, and entertainment into a vibrant ecosystem where buyers and sellers connect, transact, and thrive. Our mission is simple yet ambitious: empower anyone to turn their passion into a thriving business while bringing people together through commerce. With a global footprint that spans the United States, United Kingdom, Ireland, Poland, and Germany, nexahire is building the next generation of online marketplaces—together.
We’re not just a platform; we’re a movement. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions cater to a diverse audience of enthusiasts and casual shoppers alike. And we’re just getting started. As one of the fastest growing marketplaces in the world, nexahire is on a relentless pursuit of innovation, and we’re looking for bold, forward‑thinking problem solvers to join our dynamic team.
Role Overview
As a Senior Full Stack Engineer on the Customer Experience team, you will play a pivotal role in building a world‑class Customer Support platform that handles high‑volume, complex support requests from both buyers and sellers. Your work will directly impact the satisfaction of millions of users, ensuring that every interaction is resolved quickly, reliably, and with a human touch.
You will be responsible for designing, developing, and scaling new user‑facing features, building robust internal infrastructure, and implementing intelligent automation that can handle thousands of customer issues per hour. Your solutions will span the entire stack—from backend services that power real‑time analytics to frontend experiences that delight users on web and mobile.
We expect you to translate ambiguous business problems into clear technical solutions, drive delivery, and experiment with new approaches to balance speed, impact, and technical excellence. If you thrive in a fast‑moving environment, love solving complex problems, and are passionate about building products that people love, this is the role for you.
Key Responsibilities
- Design & Build End‑to‑End Solutions: Own the full lifecycle of features—from concept and architecture to deployment and monitoring.
- Scale Infrastructure: Build and maintain scalable backend services that support millions of concurrent users and high transaction volumes.
- Develop Intelligent Automation: Create AI‑driven chatbots, rule‑based routing, and automated ticket triage to reduce manual effort and accelerate resolution times.
- Collaborate Across Teams: Work closely with Product, Design, Data Science, and Customer Success to translate user needs into technical requirements.
- Champion Technical Excellence: Write clean, maintainable code, conduct code reviews, and enforce best practices across the stack.
- Drive Continuous Improvement: Identify bottlene