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About brighthush
brighthush isn’t just a retailer; it’s a global movement that redefines how people shop for style and value. With a presence in more than 30 countries, we bring iconic brands to everyday consumers through a unique off‑price model that blends affordability with quality. Our stores are vibrant communities where shoppers feel welcomed, informed, and empowered to make confident purchases. At brighthush, we celebrate diversity, champion collaboration, and nurture continuous learning, ensuring every team member can thrive and grow.
Why brighthush?
In an era where the retail landscape is constantly evolving, brighthush stands out by combining the best of e‑commerce agility with the personal touch of a physical storefront. We empower our associates to become brand ambassadors, turning everyday interactions into memorable experiences. If you’re passionate about customer service, love working in a fast‑paced environment, and want to be part of a company that values innovation and inclusion, brighthush is the place for you.
Role Overview
As the Senior Front‑End Customer Experience Coordinator, you will be the heartbeat of our store’s customer service operations. You’ll lead a dynamic team of Associates, ensuring every guest receives prompt, courteous, and personalized service while championing our loyalty programs and brand values. Your leadership will directly influence store performance, elevate customer satisfaction, and cultivate a culture of excellence, integrity, and innovation.
Key Responsibilities
- Lead by Example: Engage with customers, demonstrate outstanding service, and maintain a clean, organized front‑end environment that reflects brighthush’s brand promise.
- Team Leadership: Supervise and coach a team of front‑end Associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage throughout the shift.
- Training & Development: Design and deliver training sessions on customer interaction techniques, product knowledge, and loyalty program promotion, fostering continuous skill growth.
- Issue Resolution: Address customer concerns swiftly and professionally, turning potential issues into memorable experiences that reinforce brand loyalty.
- Operational Collaboration: Partner with store management to set priorities, communicate progress, and provide constructive feedback that drives operational excellence.
- Compliance & Safety: Ensure adherence to all labor laws, company policies, and safety procedures, maintaining a secure and compliant store environment.
- Loss Prevention: Support shrink reduction initiatives, monitor inventory accuracy, and implement proactive measures to safeguard merchandise.
- Culture Champion: Promote a culture of honesty, integrity, and confidentiality in all customer interactions, embodying brighthush’s core values.
- Performance Analysis: Participate in store performance reviews, share insights, and contribute to continuous improvement initiatives.
- Additional Duties: Perform other tasks as assigned to support overall store success and operational flexibility.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and visual presentation that drives sales.
- Excellent communication and organizational skills, with meticulous attention to detail.
- Ability to multitask, adapt to changing priorities, and remain calm under pressure.
- Proven team‑player who collaborates effectively with peers and supervisors.
- Demonstrated ability to train and develop others, fostering a growth mindset within the team.
- Flexible schedule availability, including nights, weekends, and holidays.
Preferred Qualifications
- Experience in a fast‑paced, high‑volume retail environment.
- Knowledge of loyalty program management and customer retention strategies.
- Previous exposure to POS systems and inventory management tools.
- Leadership training or certification.
- Fluency in multiple languages to serve a diverse customer base.
Skills & Competencies
- Customer‑first mindset with a passion for delivering memorable experiences.
- Strong problem‑solving abilities and a proactive approach to challenges.
- Effective coaching and mentoring skills that inspire high performance.
- Data‑driven decision making and performance tracking.
- Adaptability to evolving retail trends and technology.
- Commitment to safety, compliance, and ethical conduct.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from within. As a Senior Front‑End Customer Experience Coordinator, you will have access to:
- Structured leadership development programs that prepare you for higher management roles.
- Cross‑functional training across merchandising, inventory, and corporate initiatives.
- Mentorship from seasoned executives who share their insights and guidance.
- Opportunities to participate in special projects, such as store redesigns or digital transformation pilots.
- Regular performance reviews that align your career goals with organizational objectives.
- Access to internal job boards and career pathways that accelerate your professional journey.
Work Environment & Culture at brighthush
Our stores are vibrant, inclusive, and fast‑moving. We foster a culture where:
- Every employee is valued and heard.
- Innovation is encouraged, and ideas are welcomed.
- Teamwork and collaboration are the cornerstones of success.
- Work‑life balance is respected, with flexible scheduling and supportive policies.
- Continuous learning is embedded in daily routines.
- Recognition and celebration of achievements are part of our daily rhythm.
Compensation, Perks, and Benefits
While the starting hourly rate for this role ranges from $16.00 to $16.50, compensation is influenced by experience, skills, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package, including:
- 401(k) plan with company match.
- Health, dental, and vision insurance.
- Paid parental leave, holidays, vacation, and sick days.
- Employee discount on merchandise.
- Employee Assistance Program (EAP) and wellness resources.
- Pet and legal insurance options.
- Credit union membership and financial services.
- Scholarship and adoption assistance programs.
- Auto and home insurance discounts.
- Short‑ and long‑term disability coverage.
- Professional development stipend and tuition reimbursement.
All benefits are subject to eligibility criteria and may be updated from time to time. For detailed information, please contact your brighthush representative.
How to Apply
Ready to elevate your career and make a lasting impact on customers worldwide? Submit your application today and join the brighthush family. We celebrate diversity and are committed to equal opportunity employment. If you require reasonable accommodations during the application process, please let us know.
Location: 8510 North Evanston Road, Kansas City, MO (Store 0394)
To apply, click the link below or visit our careers portal:
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