About the Role
ESO is looking for a Senior Financial Analyst to join our Top Line Revenue, Bookings, and ARR team. This role sits at the center of how ESO understands its recurring revenue, partnering directly with the Finance Manager of Revenue to build and maintain the ARR, GRR, and NRR models that inform financial forecasts, board reporting, and strategic pricing decisions across a subscription business with over $200M in ARR.
The ideal candidate is comfortable moving between detailed model building and clear, concise communication with stakeholders across Finance, Sales, and Product. You bring strong analytical instincts, an interest in what drives subscription revenue, and the discipline to keep complex, multi-segment models accurate as the business grows. You will work cross-functionally with leaders across Sales, Marketing, Product, Customer Success and Operations to support growth initiatives and optimize capital allocation.
This is a highly visible position offering significant exposure to executive leadership, board-level reporting, and strategic projects.
Key Responsibilities
ARR & Revenue Analytics
- Build and maintain ARR models, tracking new, expansion, contraction, and churn activity across ESO's agency and department segments.
- Partner with Finance Manager of Revenue to analyze gross renewal rate and net renewal rate trends, translating churn drivers into actionable insight.
- Support strategic pricing analysis in partnership with Corporate Finance.
- Maintain data integrity between source systems and ARR reporting, resolving discrepancies as they arise.
- Develop KPI frameworks and drive cross-functional projects to improve scalability and operational performance.
Revenue & Bookings Forecasting
- Support monthly, quarterly, and annual revenue and bookings forecasts for the senior leadership team, the Board, and investors.
- Prepare variance analysis and bridge explanations to support monthly and quarterly business reviews.
- Contribute to ESO's longer-range financial planning to support debt covenant and Vista reporting requirements.
Cross-Functional Partnership & Reporting
- Partner cross functionally with Sales, Product, and Accounting to validate ARR movements and align on definitions.
- Prepare recurring board, investor, and lender reporting materials related to top line performance.
- Identify opportunities to improve forecasting accuracy, streamline reporting, and automate recurring analyses.
What You Bring
Required
- Bachelor's degree in Finance, Accounting, Economics, or a related field.
- 3 or more years of experience in FP&A, corporate finance, or revenue analytics.
- Comfort working with ARR, bookings, and other subscription metrics, and an understanding of what drives them.
- Strong Excel and financial modeling skills.
- Clear, concise communication skills, with the ability to work cross functionally.
- High attention to detail and comfort operating in a fast-paced, PE-backed SaaS environment.
Preferred
- Experience with Salesforce, Adaptive Planning or a similar planning tool.
- Exposure to SaaS or subscription-based business models and related metrics, including GRR, NRR, and churn.
- Familiarity with NetSuite or a similar ERP system.
Benefits & Perks
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment this includes:
- Competitive health plan (medical, dental, & vision insurance)
- RRSP with company match
- Telemedicine service provided by ESO
- Front-loaded vacation and sick time
- Employee Assistance Program (EAP)
- Peace of mind benefits such as life insurance and disability insurance
- Casual office environments and unlimited office snacks and drinks
About ESO
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.
All offers are contingent upon a successful background check.
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.
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