Working Schedule: Monday – Friday, 8am – 5pm Eastern Standard Time
Work Arrangement: Fully Remote
Salary: $1,300 - $1,500
Employer: Software company located in Indianapolis, Indiana
Job Summary
You'll be the operating backbone for the company's leadership team. The largest part of the job is classic executive support: calendars, meetings, inboxes, and follow-through for the company's two co-founders. The second part is coordinating how new clients get started, so the customer success team can spend its time with clients instead of chasing calendars. You will be a working member of the team, not a task queue. You will learn how the company operates and get to know the clients.
Key Responsibilities
1. Executive and leadership support
- Own the calendars for both co-founders: schedule, reschedule, protect focus time, and resolve conflicts across time zones.
- Coordinate meetings with clients, prospects, partners, investors, and vendors, including sending invites, confirming attendees, and sharing agendas and materials ahead of time.
- Triage and draft email responses, keep follow-ups from slipping, and track open action items after meetings.
- Prepare meeting briefs and pull together notes, summaries, and next steps from recorded calls.
- Over time, extend the same support to other members of the leadership team.
2. Client kickoff and project coordination
- When a new client signs, run the kickoff logistics, identify the key people on the client side and on the company side, and make sure everyone knows their role.
- Send intake surveys and questionnaires to new clients to gather details about their company, team, and goals, then follow up until they are complete.
- Work with each client to map out their onboarding meeting plan: which sessions are needed, what each one covers, when it should happen, and who needs to attend.
- Get that full meeting plan on the calendar with the client and keep it on track as dates move.
- Follow up with clients after each meeting: send recaps and next steps, and chase open items, surveys, and action items until they are done.
- Take the bulk of scheduling work off our customer success lead so he can stay focused on the client relationship.
- Keep simple, accurate records of where each client is in onboarding and flag anything that is stuck.
3. Internal operations
- Help with general internal coordination beyond calendars and email, such as tracking product activation for new clients, organizing shared files, and keeping team documentation current.
- Spot repeat work and suggest better ways to handle it.
- Pick up ad hoc projects as the company grows.
Requirements
- 3+ years as an executive assistant, project coordinator, operations coordinator, or similar role supporting senior leaders.
- Strong command of Microsoft 365, especially Outlook calendar and email, Teams, and SharePoint.
- Excellent written and spoken English. You will write directly to our clients, who are business owners and technology leaders in the US.
- Highly organized, detail-oriented, and comfortable juggling many moving pieces for several people at once.
- Proactive. You follow up without being asked and raise problems early.
- Sound judgment with confidential information.
- Able to work consistently during US Eastern business hours.
Nice to Have
- Experience at a startup or small, fast-moving company.
- Experience coordinating client onboarding or implementation projects at a software, SaaS, or IT services company.
- Familiarity with the MSP or IT services industry.
- Experience with project or ticket tracking tools (we use Linear) and meeting recording tools (we use Avoma).
Tools
- Microsoft 365 (Outlook, Teams, SharePoint)
- Claude
- Linear
- Avoma
- Company's own platform
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