Job Description:
• Analyze problems and develop software programs and database queries to retrieve complex data
• Create and apply new technology using theoretical expertise and innovation
• Support EHR and clinical/business information system database application build and maintenance
• Configure EHR applications, worklists, Boolean rules, masterfiles, CDM, and clinical documentation tools
• Build and configure EHR reports and distribution
• Complete and document assigned project and tracking-system tasks
• Maintain application design and build documentation, Visio workflow diagrams, build trackers, and IT service-management records
• Participate in interface planning, design, testing, project pre-work, configuration, training, activation, and post-live stabilization
• Identify customer requirements and analyze complex business and technical problems
• Lead operational workgroups, gather user feedback and requirements, and document decisions, assignments, and deadlines
• Guide workflow design, system building and testing, and resolution of technical issues
• Develop training materials with the training team
• Support cutover and activation activities
• Review project and issue status with leaders
• Implement approved system changes and communicate concerns to managers or directors
• Liaise between end users, vendor implementation staff, clinical/business leaders, and vendor representatives
• Troubleshoot problems and respond to questions
• Develop, conduct, and coordinate information technology and information management training
• Coordinate network, hardware, and software service requests
• Serve as primary support contact for application end users
• Provide after-hours and 7/24 on-call support for critical systems
• Review, recommend, and implement data security, integrity, backup, and recovery procedures
• Stay current on emerging information technology relevant to assigned areas
Requirements:
• Associate's Degree in Business Administration/Management
• Required Bachelor's Degree in Computer Sciences
• Preferred Bachelor's Degree in Data Science
• Required 3–5 years of computer programming experience
• Knowledge of software business intelligence, data analysis, data mining, compiler/decompiler, user interface, enterprise application integration, operation job scheduling, and server/network monitoring
• Knowledge of design techniques, tools, and principles for precision data models, queries, and programs
• Advanced knowledge of SQL and relational database management systems
• Knowledge of programming, data modeling, simulation, statistics, and mathematics
• Ability to parse CSV and XML files, apply regular expressions, and mathematically transform data
• Ability to communicate technical information to non-technical users
• Epic Systems certifications listed for numerous modules, including Willow, ASAP, OpTime, Radiant, Beaker, Cupid, EpicCare, MyChart, and others
• Ability to travel to any area of the organization as needed
• Must provide own transportation
• Subject to call back at all times and 7/24 on-call support for application and customer problems
• Ability to sit for extended periods and perform physical activities including climbing, pushing, standing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
• Ability to exert up to 25 lbs. occasionally and/or up to 10 lbs. frequently
• Close visual acuity for data analysis, transcription, computer terminal work, and reading
Benefits:
• Employer of choice and talent-rich organization where Associates can grow their career
• Mission-driven work caring for the community and patients
• Training and professional development through training programs for analysts, super users, clinical departments, medical staff, and others