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About talentnexus
talentnexus is a leading global marketplace that connects creative entrepreneurs with passionate buyers worldwide. With a vibrant community of millions of sellers and shoppers, talentnexus empowers people to turn their ideas into thriving businesses. Our mission is simple yet powerful: Keep Commerce Human. We do this by building intuitive, reliable, and innovative tools that make buying and selling effortless, safe, and enjoyable.
At talentnexus, we believe that technology should amplify human connection, not replace it. Our engineering teams are at the heart of this vision, crafting the infrastructure that supports millions of transactions every day while ensuring a seamless experience for both sellers and buyers. If you’re excited about building products that touch real people’s lives, talentnexus is the place to bring your ideas to life.
Role Overview
We’re looking for an experienced Engineering Manager to lead our Customer Support & Services Engineering team. In this full‑time role, you will report directly to the Director of Engineering, Customer Support and Services. You’ll be responsible for guiding a talented group of full‑stack engineers, shaping the technical strategy for support tools, and driving a culture of excellence, inclusion, and continuous learning.
As a key member of talentnexus’s engineering organization, you’ll collaborate with product, design, research, analytics, and marketing to deliver high‑impact solutions that keep our community engaged and satisfied. Your leadership will directly influence the quality, reliability, and scalability of the support platform that millions of talentnexus users rely on every day.
Key Responsibilities
- Team Leadership & Growth – Build, mentor, and inspire a high‑performing engineering team. Foster a culture of ownership, curiosity, and professional development.
- Technical Strategy & Delivery – Define the roadmap for support tools, set architectural standards, and ensure timely delivery of features that meet business goals.
- Cross‑Functional Collaboration – Partner with product managers, designers, researchers, and data scientists to translate user needs into robust, scalable solutions.
- Recruitment & Onboarding – Lead the end‑to‑end hiring process, from crafting job descriptions to interviewing candidates, and design an onboarding program that accelerates new hires’ productivity.
- Process & Quality Assurance – Implement best practices for code quality, testing, CI/CD, and incident response. Drive continuous improvement in engineering workflows.
- Stakeholder Communication – Articulate technical concepts to non‑technical stakeholders, provide status updates, and influence product direction at the executive level.
- Culture & Inclusion – Champion diversity, equity, and inclusion. Create an environment where every team member feels heard, respected, and empowered.
- Learning & Development – Encourage knowledge sharing, organize tech talks, and provide mentorship to help engineers grow into senior roles.
- Operational Excellence – Monitor system health, performance, and reliability. Lead post‑mortems and root‑cause analyses to prevent recurrence of incidents.
Essential Qualifications
- 10+ years of software engineering experience, with at least 5 years in a leadership role.
- Proven track record of building and scaling high‑availability systems that serve millions of users.
- Strong background in PHP, MySQL, and modern web frameworks; familiarity with microservices and cloud platforms (AWS, GCP, or Azure) is a plus.
- Hands‑on experience with CI/CD pipelines, automated testing, and performance monitoring.
- Excellent coaching and mentorship skills; ability to grow engineers from junior to senior levels.
- Strong communication skills, capable of presenting complex technical ideas to diverse audiences.
- Experience with agile methodologies and a passion for continuous improvement.
- Commitment to fostering an inclusive, respectful, and collaborative team culture.
Preferred Qualifications
- Experience in a marketplace or e‑commerce environment, especially in customer support or services.
- Background in building real‑time communication tools (chat, ticketing, or help‑desk systems).
- Knowledge of data analytics and A/B testing to drive product decisions.
- Experience with remote or distributed teams across multiple time zones.
- Certifications in cloud architecture (AWS Certified Solutions Architect, GCP Professional Cloud Architect, etc.).
Skills & Competencies
- Technical Leadership – Ability to set technical direction, evaluate trade‑offs, and make data‑driven decisions.
- Strategic Thinking – Align engineering initiatives with talentnexus’s business objectives and long‑term vision.
- People Management – Inspire, motivate, and retain top talent; create a safe space for experimentation.
- Problem Solving – Tackle complex, ambiguous challenges with creativity and rigor.
- Communication – Convey ideas clearly across technical and non‑technical audiences.
- Adaptability – Thrive in a fast‑moving environment, pivoting priorities as needed.
- Collaboration – Work effectively with cross‑functional teams to deliver cohesive products.
Career Growth & Learning Opportunities
At talentnexus, we invest heavily in our people’s growth. As Engineering Manager, you’ll:
- Lead a team that evolves from junior engineers to senior architects under your mentorship.
- Participate in talentnexus’s leadership development programs, including executive coaching and strategic workshops.
- Attend industry conferences, hackathons, and internal tech talks to stay at the forefront of emerging technologies.
- Own high‑impact projects that shape talentnexus’s future, giving you visibility across the organization.
- Explore lateral moves into product, data science, or operations to broaden your skill set.
Work Environment & Company Culture
talentnexus thrives on a culture of creativity, transparency, and collaboration. Our engineering teams work in a hybrid model, with flexible in‑office days in our Brooklyn or San Francisco hubs, and remote options across the U.S., Ireland, and Mexico. We value:
- Inclusivity – Every voice matters. We actively promote diversity and belonging.
- Innovation – Experimentation is encouraged; we celebrate both successes and learning moments.
- **Work‑Life Balance** – Flexible schedules, generous PTO, and mental‑health resources support well‑being.
- **Community Impact** – Our products empower creators worldwide; your work directly supports millions of entrepreneurs.
Compensation & Benefits
We offer a competitive total rewards package that includes:
- Base salary range: $209,000 – $271,000, commensurate with experience.
- Annual performance bonus and equity package to share in talentnexus’s growth.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Unlimited paid time off and flexible work arrangements.
- Professional development stipend and access to learning platforms.
- Wellness programs, including gym memberships and mental‑health support.
- Family‑friendly benefits such as parental leave and childcare assistance.
How to Apply
If you’re ready to lead a dynamic engineering team that shapes the future of customer support at talentnexus, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the right fit for this role. Feel free to share any portfolio pieces or GitHub repositories that showcase your leadership and technical expertise.
Closing Statement
At talentnexus, we’re building more than a marketplace; we’re building a community where creativity, commerce, and connection thrive. As Engineering Manager – Customer Support & Services Operations, you’ll play a pivotal role in ensuring that every interaction with talentnexus is smooth, reliable, and delightful. If you’re passionate about leading high‑performing teams, driving impactful technology, and fostering an inclusive culture, we encourage you to apply today. Join us in keeping commerce human.
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