TCCA is seeking an experienced Senior End User Computing Engineer to provide remote technical support in a fast-paced, client-focused IT environment. This role supports end users across Windows and macOS, manages cloud-based devices and applications, and troubleshoots technical issues while delivering an excellent user experience.
What You'll Do
Provide remote support for Windows and macOS end users
Manage devices using Microsoft Intune and Addigy MDM
Administer Microsoft 365 and Google Workspace
Troubleshoot hardware, software, cloud, and basic networking issues
Manage and resolve tickets within established support workflows
Support device provisioning and mass deployments
Use PowerShell or Bash for scripting and automation
Apply cybersecurity best practices across end-user environments
What We're Looking For
2+ years of directly relevant experience or 5+ years in a similar IT role
Strong experience supporting both Windows and macOS
Experience with Intune and Addigy MDM
Microsoft 365 and Google Workspace administration experience
MSP or IT consulting experience
Experience working directly with end users
Strong troubleshooting, communication, and problem-solving skills
Self-directed, accountable, and comfortable managing your own workload
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