Job Title
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Are you an experienced and results-driven professional looking for a challenging leadership role?
About this Role:
The Senior Director of Implementations is responsible for the successful delivery of Conduent's Government Health Services (GHS) Medicaid implementation portfolio. This role provides strategic leadership across a portfolio of complex, multi-year Medicaid, healthcare, and government technology programs, ensuring projects are delivered on time, within budget, and in accordance with contractual, regulatory, and client expectations.
The Senior Director serves as the primary implementation leader for assigned Medicaid clients and products, driving alignment across Business, Technology, Product, Infrastructure, Operations, and Client leadership teams. The role is accountable for implementation governance, risk management, financial performance, resource planning, and executive stakeholder engagement while fostering a culture of accountability, transparency, and delivery excellence.
Responsibilities:
Lead a portfolio of Medicaid implementation programs, including system modernization, product deployments, regulatory mandates, client enhancements, and new business implementations from contract signature through steady-state operations.
Lead a portfolio of Medicaid implementation programs, including system modernization, product deployments, regulatory mandates, client enhancements, and new business implementations from contract signature through steady-state operations.
Establish implementation strategies, delivery roadmaps, and governance frameworks that support client commitments and business objectives.
Drive execution consistency through standardized project management practices, stage gates, and delivery methodologies.
Provide executive oversight for large-scale implementation efforts across GHS by monitoring project health, schedules, milestones, dependencies, and quality metrics.
Lead escalation management and resolution of cross-functional delivery challenges.
Can coordinate major production issues, lead war rooms, establish action plans, and drive accountability during times of crisis / escalation.
Has a working understanding of system architecture, integrations, release management, defect remediation, testing strategy, and production support with an ability to drive execution across development, QA, DevOps, and operations.
Facilitate executive steering committees, governance reviews, and program status discussions.
Manage client expectations and maintain strong relationships throughout the implementation lifecycle.
Support proposal, transition, and contract expansion activities as a delivery subject matter expert.
Partner with finance and business leadership to improve visibility into project costs, revenue, and margin impacts.
Ensure proactive identification and management of risks, issues, dependencies, and scope changes.
Lead implementation recovery efforts for at-risk programs and ensure corrective action plans are executed.
Build a high-performing implementation organization focused on accountability, execution discipline, collaboration, and continuous improvement.
Comfortable operating in ambiguity and driving change through influence and action.
Uses metrics such as claims inventory, defect trends, payment cycle performance, provider impacts, SLAs, and federal reporting status to lead conversations.
Requirements:
- Bachelor's degree in Business, Healthcare Administration, Information Technology, Engineering, or related field.
- 15+ years of leadership experience managing large-scale Medicaid, or similar, technology implementations.
- Demonstrated experience leading Medicaid, healthcare payer, MMIS, eligibility, provider, claims, pharmacy, or government modernization initiatives.
- Proven ability to manage large portfolios, executive stakeholders, complex budgets, and geographically distributed teams.
- Exceptional executive communication, negotiation, and leadership skills.
- PMP, PgMP, PMI-ACP, MES, MITA, Lean Six Sigma, or related certifications preferred.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Remote work: Enjoy the convenience of working from home and maximize your time.
- Flexible Working Hours: Flex the times you work during the day, allowing you to balance your home life and work.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit your needs and start on the first day of employment.
- Retirement Savings: We support you as you invest in your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally
- Make a difference with our clients, in our communities, and with the millions of people we support.
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.
Pay Transparency:
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $181,000 to $210,000.
We are currently NOT hiring in the following geographies, including but not limited to:
States: AK, CA, HI, MA, IL, MT & NY
Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC
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