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About brighthush – Illuminating the Future of Electrical Distribution
brighthush has been a trusted partner in the electrical distribution industry for over 50 years. What began as a regional distributor has evolved into a technology‑centric powerhouse that places customer experience and data intelligence at the core of every decision. Today, brighthush powers a digital ecosystem that connects manufacturers, distributors, and end‑users through cloud‑based platforms, advanced analytics, and a customer‑first philosophy. Our mission is simple: to enable businesses, communities, and homes to connect to the power of tomorrow with confidence, speed, and insight.
Why Join brighthush?
At brighthush, we believe that the best ideas come from curiosity, collaboration, and a relentless drive to improve. As a Senior Digital Customer Integration Manager, you will be part of a team that:
- Innovates at Scale – Build cutting‑edge products that transform how customers interact with electrical distribution.
- Owns Impactful Projects – Lead end‑to‑end product lifecycles and see your decisions directly influence millions of users.
- Continues Learning – Access mentorship, workshops, conferences, and a generous learning stipend.
- Embraces Remote‑First Flexibility – Work from anywhere while staying connected to a vibrant, distributed community.
- Celebrates Diversity & Inclusion – Thrive in a workplace that values every voice and encourages open dialogue.
Role Overview – Your Impact as Senior Digital Customer Integration Manager
In this pivotal role, you will serve as the bridge between customers, technology teams, and business strategy. Your responsibilities will span product vision, customer advocacy, cross‑functional collaboration, and data‑driven decision making. You will be the champion of digital integration, ensuring that our customers experience seamless, end‑to‑end solutions that drive adoption, satisfaction, and growth.
Key Responsibilities
- Lead Digital Product Strategy – Own the vision, roadmap, and execution of digital customer integration products from ideation to launch.
- Drive Adoption & Engagement – Design go‑to‑market plans, onboarding journeys, and continuous improvement initiatives that maximize product usage and satisfaction.
- Build & Maintain Customer Relationships – Serve as the primary advocate for key accounts, translating their feedback into actionable product enhancements.
- Collaborate Across Functions – Partner with engineering, data science, marketing, sales, and operations to deliver seamless, integrated solutions.
- Analyze Performance & Insights – Leverage the brighthush analytics platform to monitor metrics, uncover trends, and inform data‑driven decisions.
- Manage Vendor & Integration Ecosystem – Oversee relationships with ERP, API, EDI, VMI, and other third‑party systems, ensuring smooth data flows.
- Champion Continuous Improvement – Lead initiatives to refine processes, reduce friction, and elevate the overall customer experience across digital touchpoints.
Essential Qualifications
- 7+ years of progressive experience in digital product management or a related field.
- Proven track record of launching and scaling digital products that drive measurable customer engagement.
- Hands‑on expertise with data analytics tools, including the brighthush analytics platform.
- Strong understanding of ERP systems, especially brighthush ERP, and experience integrating with APIs, EDI, and VMI.
- Bachelor’s degree in Business, Computer Science, Engineering, or a related discipline (required).
- Graduate degree (MBA, MS, or equivalent) preferred.
- Exceptional communication, stakeholder management, and problem‑solving skills.
- Demonstrated ability to thrive in a remote, distributed environment.
Preferred Qualifications – Bonus Points
- Experience in the electrical distribution or retail/wholesale sector.
- Advanced knowledge of data modeling, predictive analytics, and machine learning concepts.
- Familiarity with brighthush industry‑specific tools and platforms.
- Agile or Scrum certification (CSM, PSM, etc.) and experience leading cross‑functional agile teams.
- Track record of building high‑performing remote teams and fostering a culture of accountability.
Skills & Competencies
- Strategic Thinking & Visionary Leadership – Ability to set long‑term direction and inspire teams.
- Customer‑Centric Mindset – Deep empathy for user needs and a passion for delivering value.
- Data‑Driven Decision Making – Proficiency in turning analytics into actionable insights.
- Cross‑Functional Collaboration – Proven ability to work seamlessly with engineering, marketing, sales, and operations.
- Project & Program Management – Expertise in managing complex initiatives with tight timelines.
- Change Management & Adoption Enablement – Skilled at guiding teams and customers through transformation.
- Technical Acumen – Comfortable with ERP, APIs, EDI, VMI, CRM, and related technologies.
- Excellent Written & Verbal Communication – Clear articulation of ideas to diverse audiences.
- Problem‑Solving & Analytical Rigor – Strong analytical mindset and creative problem‑solving skills.
- Adaptability & Resilience – Thrive in fast‑paced, evolving environments.
Career Growth & Learning Opportunities – Your Path Forward
At brighthush, your career trajectory is as dynamic as the market. As a Senior Digital Customer Integration Manager, you will have the chance to:
- Progress into a Director or VP of Product role, overseeing a portfolio of digital solutions.
- Lead cross‑industry initiatives that shape the future of electrical distribution.
- Participate in executive‑level strategy sessions and influence company‑wide priorities.
- Access a robust learning ecosystem, including mentorship programs, leadership workshops, and industry conferences.
- Earn certifications and advanced training in product management, data science, and emerging technologies.
Work Environment & Culture – Where Innovation Meets Community
brighthush champions a flexible, remote‑first culture that empowers you to work from anywhere while staying connected to a vibrant community of innovators. Our core values—Integrity, Collaboration, Innovation, and Customer Success—guide every decision and interaction. We celebrate diversity, encourage open dialogue, and provide the tools and resources you need to thrive in a dynamic, distributed setting.
Compensation, Perks & Benefits – A Comprehensive Rewards Package
While the exact salary will be commensurate with experience and qualifications, brighthush offers a competitive total rewards package that includes:
- Competitive base salary with performance‑based bonuses.
- 401(k) plan with company matching.
- Generous paid time off (PTO) and flexible holiday scheduling.
- Comprehensive health, dental, and vision insurance plans.
- Tuition reimbursement and professional development stipend.
- Retirement plan options and financial wellness resources.
- Wellness programs, mental health support, and employee assistance programs.
- Annual company‑wide retreats and team‑building events.
Job Details – Quick Reference
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote – Richmond, Virginia, United States (or any location that meets remote work eligibility)
- Languages: English (required)
Ready to Light Up the Future?
If you’re a visionary product leader who thrives on turning data insights into tangible customer value, we invite you to bring your expertise to brighthush. Join us in redefining the electrical distribution landscape, empowering customers, and driving innovation that lights up communities across the nation.
Apply today and become part of a team that’s not just delivering products, but illuminating possibilities.
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