About brighthush
brighthush has been a trailblazer in the community‑bank technology space since 1991, delivering purpose‑built software that empowers local banks to focus on what matters most: serving their neighborhoods. Our mission is simple yet powerful—provide reliable, innovative solutions that keep community banks competitive, compliant, and connected. We do this by listening to our clients, investing in continuous learning, and fostering a culture where collaboration, curiosity, and excellence thrive.
Our team is a mosaic of seasoned banking professionals, tech enthusiasts, and customer‑centric thinkers. We believe that engaged employees create loyal customers, and that confidence in our technology translates into confidence for our clients. Whether you’re a veteran in the industry or a fresh talent eager to learn, brighthush offers a platform where your expertise can grow, your ideas can shape products, and your impact can be felt across the entire community‑banking ecosystem.
Why Join brighthush?
At brighthush, you’ll be part of a passionate, talented, and driven team that cares deeply for one another and for our customers. We thrive in a fast‑paced yet supportive environment where creative problem‑solving and innovative thinking are rewarded. Whether you’re a seasoned banking professional or a motivated learner, you’ll find opportunities to grow, learn new technologies, and make a tangible impact on the community‑banking ecosystem.
Role Overview
The Senior Deposit Analyst & Customer Support Specialist is a cornerstone of our Customer Support team. You will provide expert assistance to brighthush bank customers, handle inquiries related to banking applications, troubleshoot issues, and deliver training to ensure our clients can fully leverage our solutions. This role operates under the guidance of the Director of Customer Support and collaborates closely with cross‑functional teams across brighthush.
Key Responsibilities
- Answer, evaluate, and prioritize service requests received via phone, voicemail, email, and other channels related to banking software support.
- Log and track all requests in the customer management tracking system, documenting every action taken to resolve issues.
- Assist in the implementation of new software releases for applications that support bank processing.
- Document resolutions in a central knowledge base for internal sharing and customer reference.
- Participate in bank conversion, merger, and acquisition teams as needed, ensuring smooth transitions for clients.
- Contribute to major projects and initiatives, providing insights and support throughout the project lifecycle.
- Engage in assessments, project planning, and client meetings to gather requirements and provide feedback.
- Collaborate with third‑party vendors on behalf of customers to resolve complex technical issues.
- Analyze service requests to identify trends and recommend process improvements.
- Perform additional duties as assigned to support the overall success of the Customer Support team.
Essential Qualifications
- Bachelor’s degree required, or high school diploma/GED with equivalent work experience.
- Minimum of three (3) years of experience in the banking or financial industry.
- Minimum of three (3) years of direct client support experience.
- Strong analytical and troubleshooting abilities.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks with accuracy and attention to detail.
- Comfortable working with computers and a variety of applications.
- Self‑motivated, independent learner who takes ownership and accountability.
- Team‑oriented mindset with a desire to continually improve and contribute to brighthush’s purpose.
Preferred Qualifications
- Experience with brighthush Premier and ancillary banking software.
- Understanding of item processing or willingness to learn.
- Prior experience with brighthush Premier Deposit & General Ledger Core banking software.
- Knowledge of banking application workflows and regulatory requirements.
- Experience working in a remote, distributed team environment.
Skills & Competencies
- Technical proficiency with banking software and customer management systems.
- Strong problem‑solving skills and the ability to think critically under pressure.
- Excellent time‑management and organizational abilities.
- Effective interpersonal skills to build rapport with clients and internal stakeholders.
- Adaptability to changing priorities and the ability to thrive in a dynamic environment.
- Commitment to continuous improvement and a passion for learning new technologies.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in the professional development of our team members. As a Senior Deposit Analyst & Customer Support Specialist, you will have access to:
- Structured onboarding and mentorship programs.
- Regular training sessions on new software releases, industry best practices, and regulatory updates.
- Opportunities to participate in cross‑functional projects, giving you exposure to product development, sales, and operations.
- Clear career pathways to senior support roles, product management, or technical consulting.
- Support for certifications and continuing education in banking technology and customer support.
Work Environment & Company Culture
brighthush operates as a fully remote organization across the United States, allowing you to work from the location that best suits your lifestyle. Our culture is defined by:
- Collaboration: We use modern communication tools to stay connected and share knowledge.
- Transparency: Open channels for feedback, idea sharing, and decision‑making.
- Inclusivity: A diverse workforce that values different perspectives and backgrounds.
- Fun: Regular virtual team‑building activities, game nights, and wellness challenges.
- Work‑life balance: Flexible scheduling and generous time‑off policies to support personal commitments.
Compensation & Benefits
While specific figures are not disclosed in the posting, brighthush offers a competitive salary package that reflects your experience and expertise. In addition to base pay, you can expect:
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, holidays, and sick leave.
- Professional development stipend.
- Employee wellness programs and mental health resources.
- Technology stipend for home office setup.
How to Apply
If you are passionate about banking technology, enjoy helping clients solve complex problems, and thrive in a collaborative, remote environment, we encourage you to apply. Join brighthush and help us empower community banks and their people to thrive together.
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