About SettLiT
SettLiT is Marble's US legal-market platform: digital health intelligence for personal injury and mass-tort law firms. We give these firms fast, compliant access to the health and claims data their cases depend on. Structured medical data and fraud signals turn months of waiting into days of usable case intelligence, so firms can evaluate, resolve, and finance cases with confidence, and claimants get to resolution faster.
About Marble
The world's most valuable data can't be scraped or bought. Health records, insurance, identity, and legal information are regulated, consent-bound, and locked behind portals, paper, and legacy systems. Marble is the authorization layer that unlocks it: infrastructure for securely accessing, permissioning, and using protected information. We started in health and legal with Medchart and SettLiT, and we're building the consent-driven data network for every regulated industry.
The Opportunity
Most health data requests move through our platform without anyone touching them. This role owns the ones that do not: the request a provider has stopped responding to, the invoice nobody can reconcile, the digital request failing for a reason no one has diagnosed yet, the expedited project a firm needs turned around this week. You will resolve them, and then you will make sure that class of problem stops recurring.
You will work directly with law firm clients, healthcare providers, and our digital network partners, and you will be the front-line signal to our Product and Development teams on what is actually breaking in the platform. You will report to our Group Manager on the Fulfillment team and work alongside a small, tight operations group.
About SettLiT SettLiT is Marble's US legal-market platform: digital health intelligence for personal injury and mass-tort law firms. We give these firms fast, compliant access to the health and claims data their cases depend on. Structured medical data and fraud signals turn months of waiting into days of usable case intelligence, so firms can evaluate, resolve, and finance cases with confidence, and claimants get to resolution faster. About Marble The world's most valuable data can't be scraped or bought. Health records, insurance, identity, and legal information are regulated, consent-bound, and locked behind portals, paper, and legacy systems. Marble is the authorization layer that unlocks it: infrastructure for securely accessing, permissioning, and using protected information. We started in health and legal with Medchart and SettLiT, and we're building the consent-driven data network for every regulated industry. The Opportunity Most health data requests move through our platform without anyone touching them. This role owns the ones that do not: the request a provider has stopped responding to, the invoice nobody can reconcile, the digital request failing for a reason no one has diagnosed yet, the expedited project a firm needs turned around this week. You will resolve them, and then you will make sure that class of problem stops recurring. You will work directly with law firm clients, healthcare providers, and our digital network partners, and you will be the front-line signal to our Product and Development teams on what is actually breaking in the platform. You will report to our Group Manager on the Fulfillment team and work alongside a small, tight operations group.
What you'll do
What you bring
Bonus points
Where you'll work
This role is fully remote within Canada. Candidates local to the Toronto area have the option of working in our down town Toronto office on a hybrid basis.
What we offer
Note: Successful candidates will be asked to undergo a background check.
Marble is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.
Please note, you will be asked to complete the Plum Discovery Survey, a behavioural assessment provided by our partner, Plum, after submitting your application. After completing the assessment, you will receive your personalized Plum Profile that reveals your Plum Talents, so you can gain a greater understanding of your natural strengths and what makes you, you! You will be provided with a link to complete this survey once you have submitted your application.
Existing Vacancy Disclosure: This posting is for an existing vacancy.
Compensation: The base salary range for this role is $43,000 – $52,000 CAD, depending on experience and qualifications. This role is also eligible for an annual bonus of up to $10,000 tied to performance.
Requires experience resolving escalated external-party matters, Excel proficiency, clear client communication, and accuracy in fast-paced, high-volume, deadline-driven work. Healthcare, insurance, legal, or data privacy experience is advantageous.
Key Responsibilities
- resolving escalations
- protecting compliance
- delivering projects
Skills & Tools
Microsoft Excel, Plum Discovery Survey, HIPAA
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Canada or Toronto
- Salary: CAD 43,000 – 52,000 / year
- Languages: English
Benefits
- Generous paid time off
About Marble
A technology company providing secure, consent-driven access to regulated data. — Industry: Information Technology