Senior Data Analyst – Customer Data Management & Salesforce Optimization Specialist – talentflow

About talentflow

Welcome to talentflow, a trailblazer in the digital work platform arena. We empower thousands of organizations worldwide to transform how their teams collaborate, access information, and deliver value. Our mission is simple yet powerful: make digital work work for people and businesses alike. By blending cutting‑edge AI, secure cloud services, and intuitive user experiences, talentflow is recognized as a leader in Gartner’s Magic Quadrant for Desktop as a Service and IDC MarketScape reports for Enterprise User Computing. We are committed to building a diverse workforce that reflects the communities we serve, and we celebrate innovation, integrity, and impact in everything we do.

Why This Role Matters

In today’s data‑driven world, the accuracy and accessibility of customer information are critical to delivering personalized experiences, driving sales, and maintaining regulatory compliance. As a Senior Data Analyst – Customer Data Management & Salesforce Optimization Specialist, you will be the guardian of talentflow’s master data, ensuring that every customer, partner, and account record is clean, consistent, and actionable across our Salesforce and Oracle Cloud ecosystems. Your insights will shape business decisions, streamline processes, and unlock new revenue opportunities.

Key Responsibilities

• Data Stewardship in Salesforce (SFDC): Resolve day‑to‑day data‑related cases, perform root‑cause analysis, and implement corrective actions to maintain data integrity.
• Master Data Management: Oversee the integrity of customer, partner, and account master data across all integrated systems, ensuring consistency and compliance with talentflow’s data governance framework.
• Stakeholder Collaboration: Partner with business units to understand data improvement needs, identify focus areas, and translate business requirements into actionable data solutions.
• Process Documentation: Create, maintain, and refine data management processes, standard operating procedures (SOPs), and playbooks that guide data handling across the organization.
• Requirements Analysis: Gather and analyze business requirements, map critical data elements, and develop data models that support reporting, analytics, and automation.
• Process Improvement: Deliver recommendations for business process enhancements, champion change initiatives, and oversee implementation to achieve measurable efficiency gains.
• Cross‑Functional Issue Resolution: Work closely with IT, product, sales, and customer success teams to troubleshoot data issues, coordinate data migrations, and ensure seamless integration.
• Data Cleansing & Standardization: Utilize data cleansing tools and techniques to standardize data formats, eliminate duplicates, and enforce data quality rules.
• Customer MDM & Integration: Manage the integration of Salesforce and Oracle Cloud data, ensuring that master data flows accurately between systems and supports downstream analytics.
• Performance Monitoring: Define and track key performance indicators (KPIs) related to data quality, case resolution time, and stakeholder satisfaction.
• Continuous Learning: Stay abreast of industry best practices, emerging data tools, and regulatory changes that impact data governance.

Essential Qualifications

• Minimum of 3 years of experience in business data analysis, preferably within a SaaS or cloud‑based environment.
• Proven expertise in Salesforce.com administration and data management, including case handling, data import/export, and data quality tools.
• Strong analytical mindset with a keen eye for detail and a passion for data accuracy.
• Excellent written and verbal communication skills, capable of translating complex data concepts into clear, actionable insights for non‑technical stakeholders.
• Demonstrated ability to work independently, prioritize tasks, and manage multiple high‑volume projects simultaneously.
• Experience with ERP/CRM applications, Oracle Cloud, and data integration platforms.
• Proficiency in office productivity tools such as Excel, PowerPoint, Visio, and database query languages (SQL).

Preferred Qualifications

• Advanced knowledge of data cleansing and standardization tools (e.g., Informatica, Talend, or similar).
• Experience building playbooks, SOPs, and KPI dashboards that drive data‑driven decision making.
• Background in Customer Master Data Management (MDM) and integration processes across Salesforce and Oracle Cloud.
• Familiarity with AI‑driven data enrichment techniques and predictive analytics.
• Certifications such as Salesforce Certified Administrator, Salesforce Certified Data Architecture & Management Designer, or equivalent.

Skills & Competencies

• Data Governance: Deep understanding of data stewardship principles, data quality frameworks, and compliance standards (GDPR, CCPA, etc.).
• Problem‑Solving: Ability to diagnose complex data issues, propose scalable solutions, and influence cross‑functional teams.
• Project Management: Experience managing data projects from conception to delivery, including scope definition, timeline management, and stakeholder communication.
• Collaboration: Strong teamwork skills, with a track record of working effectively with IT, product, sales, and customer success.
• Adaptability: Comfortable operating in a fast‑paced, high‑volume environment and thriving amid ambiguity.
• Technical Proficiency: Advanced Excel skills, familiarity with data visualization tools (Tableau, Power BI), and basic SQL querying.

Career Growth & Learning Opportunities

At talentflow, we believe that growth is a shared journey. As a Senior Data Analyst, you will have the chance to:

• Lead cross‑functional data initiatives that shape talentflow’s product roadmap.
• Mentor junior analysts and contribute to the development of a high‑performing data team.
• Participate in continuous learning programs, including certifications, workshops, and industry conferences.
• Explore advanced analytics projects, such as AI‑driven customer segmentation and predictive churn modeling.
• Advance into senior leadership roles such as Data Governance Lead, Head of Data Strategy, or Chief Data Officer.

Work Environment & Culture

Talentflow fosters a culture of innovation, transparency, and inclusion. Our remote‑first model empowers you to work from anywhere while staying connected through collaborative tools, regular virtual town halls, and team‑building events. We celebrate diversity through inclusive hiring practices, employee resource groups, and a commitment to equal opportunity. Our leadership team is approachable, and we value open dialogue, constructive feedback, and a growth mindset.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, talentflow offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible paid time off (PTO) and paid parental leave.
• 401(k) retirement plan with company match.
• Unlimited learning stipend for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company‑wide retreat and quarterly virtual social events.
• Equity options for eligible employees to share in talentflow’s growth.

How to Apply

Ready to take the next step in your data career and join a forward‑thinking organization? Click the button below to submit your application and learn more about the role and talentflow’s culture. We look forward to exploring how your expertise can help us elevate our data strategy and deliver exceptional value to our customers.

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