About brighthush
brighthush is a global pioneer in artificial intelligence, cloud computing, and data‑center infrastructure. With a relentless focus on innovation, we empower enterprises to transform their operations through cutting‑edge hardware, software, and services. Our portfolio spans high‑performance GPUs, scalable edge solutions, and end‑to‑end AI platforms that power everything from autonomous vehicles to next‑generation data analytics. At brighthush, we believe that technology should be accessible, reliable, and scalable, and we are committed to delivering world‑class solutions that drive measurable business impact.
As we expand our footprint across the globe, we are looking for a seasoned Senior Customer Technical Program Manager to lead complex, multidisciplinary data‑center deployment programs. If you thrive in a fast‑paced, high‑impact environment and have a proven track record of delivering enterprise‑grade solutions, we want you on our team.
Why brighthush?
- Impactful Work – Shape the future of AI infrastructure and help customers unlock new levels of performance.
- Collaborative Culture – Work alongside world‑class engineers, product managers, and sales leaders in a cross‑functional environment.
- Career Growth – Access to mentorship, leadership development, and global mobility opportunities.
- Competitive Compensation – Market‑aligned base salary, performance bonuses, and equity options.
- Benefits & Perks – Comprehensive health coverage, flexible work arrangements, wellness programs, and generous paid time off.
Key Responsibilities
As the Senior Customer Technical Program Manager, you will be the linchpin that connects brighthush’s technology, the customer’s vision, and the execution teams. Your day‑to‑day activities will include:
- Strategic Planning – Define the overall strategy and tactical roadmap for integrating brighthush platforms into complex AI deployments, from proof‑of‑concept to production launch.
- Program Execution – Scope projects, assemble cross‑functional teams, and formally kick off initiatives with customers.
- Schedule Management – Develop and maintain joint project schedules, ensuring milestones are met and risks are mitigated.
- Technical Enablement – Provide engineering collateral, tools, and guidance to support design‑in efforts and validate solutions against customer requirements.
- Issue Resolution – Own the end‑to‑end lifecycle of customer‑reported issues, prioritizing, tracking, and driving them to closure.
- Stakeholder Communication – Deliver clear, concise status updates to customers and internal senior executives, ensuring alignment and transparency.
- Cross‑Functional Leadership – Facilitate complex hardware‑software engineering discussions, coordinate with operations, quality, product, and sales teams to keep projects on track.
- Customer Advocacy – Build strong relationships with customer development teams, leveraging creativity to solve challenges and exceed expectations.
- Executive Reporting – Produce regular executive‑level program reports, highlighting key metrics, risks, and opportunities.
Essential Qualifications
- Education – Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field (or equivalent experience).
- Experience – Minimum 8 years in high‑tech electronics or data‑center industries, with a focus on complex customer program and project management.
- Data‑Center Expertise – Deep understanding of server architecture, CPUs, memory, interconnects, networking, and storage technologies.
- Leadership – Proven ability to lead diverse, cross‑functional teams and influence stakeholders at all levels.
- Customer Savvy – Track record of managing large‑scale data‑center deployments for strategic customers.
- Technical Fluency – Hands‑on experience with data‑center qualification, deployment, and performance tuning.
- Language Skills – Fluency in both Japanese and English (written and spoken).
- Certifications – PMP, Scrum Master, or equivalent project management certifications are a plus.
Preferred Qualifications
- Experience leading AI‑centric infrastructure projects that span multiple regions or continents.
- Background in edge‑cloud development and deployment environments.
- Strong analytical skills with a data‑driven decision‑making approach.
- Proficiency in program management tools such as Jira, MS Project, or equivalent.
- Track record of delivering projects on time, within scope, and with high quality.
Core Skills & Competencies
- Strategic Thinking – Ability to translate business objectives into actionable technical plans.
- Communication – Exceptional written and verbal communication, capable of simplifying complex technical concepts for diverse audiences.
- Problem Solving – Creative, analytical mindset to identify root causes and implement effective solutions.
- Project Management – Mastery of program lifecycle, risk management, resource allocation, and performance metrics.
- Collaboration – Proven success in fostering teamwork across engineering, operations, quality, product, and sales.
- Adaptability – Comfortable navigating ambiguity and shifting priorities in a fast‑moving environment.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in our people. As a Senior Customer Technical Program Manager, you will:
- Progress to Director or VP of Program Management roles, overseeing larger portfolios and global teams.
- Participate in leadership development programs, including mentorship from senior executives and cross‑functional rotations.
- Access to continuous learning resources such as certifications, workshops, and industry conferences.
- Opportunity to contribute to product strategy and roadmap, influencing the next generation of AI infrastructure.
Work Environment & Culture
brighthush thrives on a culture of innovation, collaboration, and accountability. Our teams are distributed across North America, Europe, and Asia, yet we maintain a unified, inclusive environment through:
- Regular virtual town halls and cross‑regional hackathons.
- Transparent communication channels and open feedback loops.
- Commitment to work‑life balance with flexible schedules and remote work options.
- Diversity and inclusion initiatives that celebrate different perspectives and backgrounds.
Compensation, Perks & Benefits
While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:
- Base salary aligned with market benchmarks.
- Performance‑based bonuses tied to program success and company goals.
- Equity options to share in the company’s long‑term growth.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Generous paid time off, parental leave, and wellness stipends.
- Professional development budget and tuition reimbursement.
- Employee assistance program and mental health resources.
How to Apply
If you are ready to lead transformative data‑center programs and drive customer success at a world‑leading AI company, we encourage you to apply today. Join brighthush and be part of a team that is shaping the future of technology.
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