About talentbridge
Welcome to talentbridge, a global leader in analytical instrumentation, software, and services that empower scientists to push the boundaries of discovery. With headquarters in the heart of Silicon Valley and a vibrant presence across Europe, talentbridge delivers cutting‑edge solutions that span the entire laboratory workflow—from sample preparation and data acquisition to advanced analytics and informatics. Our mission is simple yet powerful: to enable researchers, clinicians, and innovators to unlock insights that improve lives worldwide.
At talentbridge, we believe that technology is only as good as the people who use it. That’s why we invest heavily in our people, fostering a culture of curiosity, collaboration, and continuous learning. Whether you’re a seasoned engineer or a passionate scientist, you’ll find a supportive environment where your ideas matter, your growth is accelerated, and your impact is felt across the globe.
Why This Role Matters
As a Senior Customer Support Engineer focused on Molecular Spectroscopy and Lab Informatics, you will be the linchpin that connects talentbridge’s world‑class technology with the laboratories that rely on it. Your expertise will help scientists troubleshoot complex instrumentation, optimize analytical workflows, and harness the full potential of our software platforms. In short, you’ll be the catalyst that turns technical challenges into breakthrough discoveries.
Key Responsibilities
- On‑Site Technical Support: Travel to laboratories across Switzerland (and beyond) to install, calibrate, and troubleshoot hardware, software, and network components. Provide end‑to‑end solutions that keep instruments running at peak performance.
- System Integration & Optimization: Configure and fine‑tune spectroscopic instruments, data acquisition systems, and informatics platforms. Work with peripherals, operating systems, and third‑party applications to deliver fully coordinated solutions.
- Customer Training & Enablement: Conduct hands‑on training sessions for end‑users, covering preventive maintenance, advanced features, and best practices. Create clear, user‑friendly documentation and training materials.
- Consultative Collaboration: Partner with the sales and account management teams to design tailored solutions that meet each customer’s unique research or production needs.
- Continuous Learning: Participate in high‑quality training courses, workshops, and internal knowledge‑sharing sessions to stay at the forefront of spectroscopic technology and informatics.
- Quality & Compliance: Adhere to talentbridge’s rigorous quality standards, ensuring that all support activities meet regulatory and internal compliance requirements.
- Feedback Loop: Capture customer insights, identify recurring issues, and collaborate with product engineering to drive product improvements and innovation.
Essential Qualifications
- Academic Background: Bachelor’s or Master’s degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related STEM field.
- Technical Expertise: Proven experience with chromatographic and spectroscopic techniques, including UV‑Vis, FT‑IR, Raman, and mass spectrometry. Familiarity with instrument data analysis software and troubleshooting is essential.
- Hands‑On Engineering: Prior experience as a field service engineer, instrumentation technician, or a similar role that required on‑site hardware and software support.
- Communication Skills: Fluency in German and English (written and spoken). French language skills are a plus. Ability to translate complex technical concepts into clear, actionable guidance for diverse audiences.
- Network & Database Knowledge: Solid understanding of network protocols, database connectivity, and data management best practices.
- Problem‑Solving Mindset: Strong analytical skills, meticulous attention to detail, and a proactive approach to diagnosing and resolving issues.
Preferred Attributes
- Demonstrated passion for continuous learning and skill development.
- Experience working in a fast‑paced, global scientific environment.
- Strong organizational skills, with the ability to prioritize tasks across multiple sites and projects.
- Comfortable with a hybrid work model—remote work when possible, but ready to travel 1–2 days per week.
- Previous exposure to laboratory informatics platforms, data pipelines, or LIMS systems.
What You’ll Gain
- Career Growth: Pathways to senior technical roles, product management, or solution architecture within talentbridge. Regular mentorship and leadership development programs.
- Learning & Development: Access to talentbridge’s state‑of‑the‑art training facilities, online learning portals, and industry conferences.
- Impact: Direct influence on how scientists worldwide conduct research, leading to real‑world improvements in health, environment, and technology.
- Work‑Life Balance: Flexible remote work options, generous paid time off, and a supportive culture that values well‑being.
- Competitive Compensation: Base salary commensurate with experience, performance bonuses, and a comprehensive benefits package that includes health insurance, pension plans, and employee assistance programs.
- Perks: Company‑wide wellness initiatives, team‑building events, and a vibrant community of innovators.
Our Culture at talentbridge
We thrive on collaboration, curiosity, and a relentless pursuit of excellence. Our teams are diverse, inclusive, and driven by a shared vision: to make science accessible and impactful. Whether you’re troubleshooting a spectrometer in a remote lab or brainstorming the next breakthrough in data analytics, you’ll find a supportive network that celebrates both individual achievements and collective success.
Compensation & Benefits (General Overview)
While specific salary ranges vary by role, level, and location, talentbridge offers a competitive total rewards package that includes:
- Base salary aligned with industry standards and your experience.
- Performance‑based bonuses tied to customer satisfaction and technical excellence.
- Stock purchase plan and equity options for long‑term growth.
- Comprehensive health, dental, and vision coverage.
- Retirement savings plan with company match.
- Paid vacation, sick leave, and public holidays.
- Employee assistance and wellness programs.
- Regular team events, hackathons, and community outreach initiatives.
Travel & Work Schedule
As a field‑based role, you will travel approximately 1–2 days per week to customer sites. The position is full‑time, with a standard day shift. Remote work is available for administrative tasks and when travel is not required.
How to Apply
Ready to join a team that’s redefining scientific discovery? Submit your application through talentbridge’s careers portal and let’s explore how your expertise can help scientists worldwide unlock new insights.
We look forward to welcoming you to the talentbridge family—where innovation meets impact, and every day brings a new opportunity to make a difference.