About brighthush
brighthush is a forward‑thinking, client‑centric organization that thrives on innovation, integrity, and a relentless commitment to excellence. With a global footprint and a reputation for delivering high‑quality financial services, we empower our clients to achieve their goals while fostering a culture of collaboration, transparency, and continuous improvement. As we expand our footprint, we’re looking for passionate, customer‑first professionals who want to grow their careers in a dynamic, fast‑paced environment.
Why Join brighthush?
At brighthush, you’ll find more than just a job—you’ll discover a community that values your voice, rewards your dedication, and invests in your professional development. We offer:
- Competitive base salary plus performance‑based incentives
- Comprehensive health, dental, and vision plans
- Flexible work arrangements and generous paid time off
- Robust learning and development programs, including industry certifications and leadership training
- Employee wellness initiatives, including virtual fitness classes and mental health resources
- Annual company retreats and team‑building events
- Opportunities to work on cross‑functional projects that shape the future of our services
Position Overview
As a Senior Customer Support Associate, you will be the frontline champion for our clients, ensuring that every interaction is handled with professionalism, empathy, and efficiency. You will work remotely from Tulsa, OK, during our core business hours (7:30 AM – 5:30 PM, Monday‑Friday), with flexibility for overtime or shift adjustments as business needs evolve. Your role will involve handling inquiries, resolving issues, and providing product knowledge across our suite of financial solutions.
Key Responsibilities
- Deliver outstanding customer service by actively listening, diagnosing, and resolving client inquiries in a timely manner.
- Maintain a deep understanding of brighthush’s products, policies, and procedures to provide accurate, up‑to‑date information.
- Adhere to compliance standards, including the timely completion of the Client (formerly NASD) Series 6 license within 90 days of hire.
- Document all interactions accurately in our CRM system, ensuring data integrity and audit readiness.
- Collaborate with cross‑functional teams—claims, underwriting, marketing, and product—to resolve complex issues and improve service delivery.
- Identify recurring issues and propose process improvements to enhance customer satisfaction and operational efficiency.
- Participate in regular training sessions, webinars, and knowledge‑sharing forums to stay current on industry trends and regulatory changes.
- Support the onboarding of new team members by sharing best practices and mentoring junior associates.
- Track and report on key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
- Adapt quickly to changing priorities, shifting workloads, and evolving business requirements.
Essential Qualifications
- High school diploma or equivalent; some college coursework or a professional certification is a plus.
- Minimum of 1 year of customer service experience, preferably in a call‑center environment.
- Strong verbal and written communication skills, with the ability to convey complex information clearly.
- Proficiency in using computer systems, keyboarding, and basic math; advanced analytical and problem‑solving skills.
- Excellent time‑management and multitasking abilities, thriving in a fast‑paced, team‑oriented setting.
- Demonstrated ability to learn quickly and adapt to new technologies, processes, and product updates.
- Passion for serving customers and a personal commitment to follow through on commitments.
- U.S. citizenship, lawful permanent residency, or authorized work status (EAD, H4, L2, E3, TN) is required.
Preferred Qualifications
- Prior experience in the insurance or financial services industry, with a focus on product‑specific knowledge.
- Experience with claims, underwriting, or marketing functions within a financial context.
- Prior call‑center experience, especially in a high‑volume environment.
- Knowledge of regulatory frameworks such as NASD/SEC, and familiarity with compliance best practices.
- Strong analytical skills and a data‑driven mindset for continuous improvement.
- Experience with CRM platforms (e.g., Salesforce, Zendesk) and knowledge of workflow automation tools.
Skills & Competencies
- Customer‑Centric Mindset: A genuine desire to help clients achieve their financial goals.
- Communication Excellence: Clear, concise, and empathetic communication across all channels.
- Problem‑Solving: Ability to diagnose issues, think critically, and propose effective solutions.
- Adaptability: Comfortable with change, able to pivot priorities quickly.
- Team Collaboration: Works seamlessly with colleagues across departments.
- Technical Proficiency: Comfortable with multiple software platforms, data entry, and basic troubleshooting.
- Compliance Awareness: Understanding of regulatory requirements and commitment to ethical conduct.
Career Growth & Learning Opportunities
At brighthush, we believe that your growth is our success. As a Senior Customer Support Associate, you will have access to:
- Structured career ladders that enable progression to team lead, supervisor, or specialist roles.
- Mentorship programs pairing you with seasoned leaders across the organization.
- Paid certifications, including the Series 6 license and other industry credentials.
- Cross‑training initiatives that expose you to underwriting, claims, and product development.
- Leadership development workshops focused on communication, conflict resolution, and strategic thinking.
- Annual performance reviews with clear, actionable feedback and goal‑setting.
Work Environment & Culture
brighthush fosters a culture of inclusivity, respect, and innovation. Our remote work model empowers you to balance professional responsibilities with personal commitments. We celebrate diversity, encourage open dialogue, and reward creativity. Our team values transparency, accountability, and a shared mission to deliver exceptional client experiences.
Compensation & Benefits
While the base rate is determined by experience and qualifications, we offer a comprehensive benefits package that includes:
- Competitive salary with performance bonuses.
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, holidays, and flexible scheduling.
- Employee assistance program and mental health resources.
- Professional development stipend and tuition reimbursement.
- Wellness initiatives such as virtual fitness classes and wellness challenges.
How to Apply
If you’re ready to join a forward‑thinking organization that values your expertise and supports your growth, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career at brighthush.
Join brighthush Today
At brighthush, we’re more than a company—we’re a community of innovators, problem‑solvers, and customer advocates. As a Senior Customer Support Associate, you’ll play a pivotal role in shaping the client experience, driving operational excellence, and contributing to our mission of delivering financial solutions that empower people. If you’re passionate about service, eager to learn, and ready to thrive in a collaborative, remote environment, we invite you to apply and become part of our journey.
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