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About workpinnacle
Since 1998, workpinnacle has been redefining how players connect with their favorite games. With a global footprint that spans 70+ studios in 26 countries and a vibrant community of over 12,000 professionals, workpinnacle is at the forefront of the gaming industry’s most dynamic and innovative services. From art and audio to testing, localization, and now Player Engagement, workpinnacle delivers end‑to‑end solutions that empower developers and publishers to create unforgettable player experiences. As a leading provider of technical support, community management, and trust & safety services, workpinnacle is the partner of choice for both AAA and indie studios worldwide.
Why Join workpinnacle?
Working at workpinnacle means being part of a culture that thrives on diversity, creativity, and collaboration. Whether you’re located in one of our 70 studios or working remotely, you’ll find a supportive environment that values your unique perspective and encourages continuous learning. We champion a “can‑do” attitude, celebrate flexibility, and reward initiative. As a Customer Support Agent, you’ll have the chance to shape the future of player engagement, influence product improvements, and grow your career in a fast‑paced, global setting.
Role Overview
As a Customer Support Agent for workpinnacle’s partner—a leading global sneakers platform—you will be the frontline advocate for our client’s customers. Your primary mission is to ensure that every user receives timely, accurate, and friendly assistance across multiple channels, including email, live chat, and social media. You will also act as a conduit of valuable feedback, helping to refine platform features and payment processes. This role is perfect for someone who loves technology, enjoys problem‑solving, and is passionate about delivering exceptional customer experiences.
Key Responsibilities
- Multi‑Channel Support: Respond promptly to customer inquiries via email, live chat, and social media, ensuring a consistent brand voice across all touchpoints.
- Issue Resolution: Diagnose and resolve a wide range of customer issues, from order status and payment questions to technical glitches, while maintaining high quality and accuracy.
- Cross‑Functional Collaboration: Work closely with Warehouse, Logistics, Operations, and Engineering teams to expedite solutions and keep customers informed.
- Process Improvement:Apply Now