About brighthush
At brighthush, we are redefining the way enterprises protect, monitor, and secure their cloud‑native environments. Our mission is simple: empower organizations to build, ship, and run software with confidence, knowing that every line of code and every container is continuously protected against evolving threats. With a passionate team of open‑source enthusiasts, seasoned security experts, and innovative engineers, brighthush delivers real‑time runtime security, compliance, and observability solutions that scale from small startups to Fortune 500 enterprises.
We are a well‑funded, fast‑growing company that has earned recognition as a “Best Place to Work” by Inc., the San Francisco Business Times, and Built In. Our culture is built on transparency, collaboration, and a relentless focus on customer value. We celebrate diversity, encourage open dialogue, and foster an inclusive environment where every voice is heard.
Why Join brighthush?
- Work with a global customer base that spans finance, healthcare, retail, and technology.
- Be part of a product that is at the forefront of cloud security, leveraging cutting‑edge open‑source tools and industry‑leading APIs.
- Enjoy a flexible, hybrid work model that supports work‑life balance.
- Benefit from a comprehensive benefits package, including health, dental, vision, mental‑health support, and generous paid time off.
- Grow your career through mentorship, continuous learning, and the opportunity to influence product strategy.
Role Overview
As a Senior Customer Success & Solutions Engineer at brighthush, you will be the trusted advisor for our most strategic enterprise accounts. Your role blends deep technical expertise with business acumen, ensuring that customers achieve measurable outcomes and realize the full value of our platform. You will act as the bridge between the customer’s technical teams and our product, engineering, and sales organizations, driving adoption, expansion, and long‑term partnership.
Key Responsibilities
Executive‑Level Relationship Management
- Build and nurture trust with engineers, product managers, and C‑suite executives across the customer organization.
- Serve as the primary point of contact for all technical and strategic discussions.
Deployment & Architecture Collaboration
- Partner with customer teams to design, deploy, and optimize brighthush solutions on Kubernetes, AWS, Azure, and GCP.
- Provide architecture guidance, best‑practice recommendations, and performance tuning.
Strategic Success Planning
- Align customer business goals with brighthush capabilities through outcome mapping, success plans, and quarterly business reviews.
- Translate technical outcomes into business value metrics such as risk reduction, cost savings, and time‑to‑market improvements.
Customer Business Reviews (CBRs)
- Lead CBRs and ongoing strategic touchpoints, presenting data‑driven insights and actionable recommendations.
- Use dashboards, telemetry, and usage analytics to demonstrate ROI and growth opportunities.
Risk & Opportunity Identification
- Develop deep knowledge of customer environments to proactively surface security risks, optimization opportunities, and expansion pathways.
- Document findings in clear, actionable reports for both technical and executive audiences.
Hands‑On Workshops & Enablement
- Conduct workshops, demos, and training sessions that unlock the full potential of the brighthush platform.
- Create enablement content, playbooks, and knowledge base articles to empower customer teams.
Renewal & Expansion Support
- Work closely with Sales to demonstrate measurable value, usage growth, and ROI, driving renewals and upsell opportunities.
- Collaborate on pricing negotiations, contract renewals, and expansion proposals.
Account Health Monitoring
- Use health dashboards, technical diagnostics, and stakeholder alignment to mitigate risk early and maintain high customer satisfaction.
- Track key performance indicators such as NPS, CSAT, churn risk, and adoption metrics.
Product Advocacy
- Serve as the voice of the customer, collaborating with Product and Engineering to shape roadmap initiatives.
- Provide feedback on feature requests, usability improvements, and emerging market trends.
Cross‑Functional Collaboration
- Partner with Support, Professional Services, and Enablement to ensure seamless issue resolution and continuous improvement.
- Coordinate on incident response, post‑mortem analysis, and knowledge transfer.
Team Leadership & Mentorship
- Mentor junior Customer Success Managers and Solutions Engineers, sharing best practices and fostering a culture of learning.
- Lead by example, encouraging curiosity, ownership, and a customer‑first mindset.
Essential Qualifications
- 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or Strategic Consulting within a SaaS or cybersecurity organization.
- Proven track record managing enterprise customer relationships and navigating complex, matrixed organizations.
- Hands‑on experience deploying, configuring, and troubleshooting Kubernetes‑based solutions.
- Strong understanding of cloud‑native applications, DevSecOps, automation, and security across AWS, Azure, and/or GCP.
- Proficiency in scripting (Python, Bash, or PowerShell) and API integration to support and troubleshoot technical solutions.
- Demonstrated success driving measurable customer outcomes and leading executive‑level engagements.
- Excellent business acumen with the ability to translate technical capabilities into tangible business impact for both engineers and executives.
- Experience managing technical issues, performing root‑cause analysis, and driving resolution.
- Exceptional communication, presentation, and stakeholder‑management skills.
- Background in cybersecurity or DevSecOps is a strong plus.
Preferred Qualifications & Certifications
- CKAD, CKA, or CKS certification (or equivalent Kubernetes expertise).
- Experience with Linux, Helm, Terraform, and cloud platforms.
- Self‑motivated, proactive, and adaptable in fast‑paced, evolving environments.
- Strong empathy, patience, and a genuine passion for customer success.
- Curiosity and comfort operating across both technical and business domains.
- Coachability and a team‑oriented, collaborative, learning‑driven attitude.
- Experience with brighthush and/or Falco is a plus.
Skills & Competencies
- Strategic Thinking & Consultative Selling
- Technical Architecture & Cloud Security Expertise
- Data‑Driven Decision Making
- Stakeholder Management & Influence
- Project Management & Execution
- Problem Solving & Root‑Cause Analysis
- Presentation & Storytelling
- Team Leadership & Mentoring
Career Growth & Learning Opportunities
At brighthush, your career trajectory is driven by impact, learning, and collaboration. We offer:
- Clear promotion paths from Customer Success Engineer to Senior Solutions Engineer, Technical Account Manager, and beyond.
- Access to internal and external training programs, including cloud certifications, security courses, and leadership development.
- Regular knowledge‑sharing sessions, hackathons, and cross‑functional workshops.
- Opportunities to contribute to product roadmap, open‑source projects, and industry conferences.
- Mentorship from senior leaders and peers across the organization.
Work Environment & Culture
brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our values include:
- Customer Obsession – We put the customer at the center of everything we do.
- Innovation & Curiosity – We encourage experimentation and embrace new ideas.
- Inclusivity & Diversity – We celebrate diverse perspectives and foster an inclusive workplace.
- Ownership & Accountability – We take responsibility for outcomes and learn from failures.
- Work‑Life Balance – We support flexible schedules, remote work, and well‑being initiatives.
Compensation & Perks
While specific figures vary by role and experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity opportunities. Additional benefits include:
- Health, dental, and vision insurance for you and your dependents.
- Unlimited paid time off and extra days off for well‑being.
- Mental health support via the Modern Health app for you and your family.
- Retirement savings plan with company match.
- Professional development stipend and conference travel.
- Flexible work arrangements and a hybrid office model.
- Team‑building events, hackathons, and community outreach programs.
How to Apply
We encourage you to apply even if you don’t meet every requirement. Your unique background and passion can bring fresh perspectives to brighthush. Please submit your resume (English preferred) and a brief cover letter outlining why you’re excited about this role.
Our hiring managers are globally distributed, so we value clear communication and a collaborative mindset. If you’re ready to join a team that is shaping the future of cloud security, we’d love to hear from you.
Equal Opportunity Statement
brighthush is an equal‑opportunity employer. We celebrate diversity and encourage women, people of color, LGBTQIA+ individuals, people with disabilities, veterans, and members of ethnic minorities to apply. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
Thank you for considering a career with brighthush. Together, we can build a safer, more resilient cloud ecosystem.
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